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Windows 7: Windows update and BITS missing

26 Jun 2013   #1
naveen89

windows 7 64 bit
 
 
Windows update and BITS missing

Hi,
As the title suggests both these services are missing from my system.
Its a 64 bit win 7 sony vaio. Have tried the tutorial in this site, microsoft detection tool and various other methods available on the net in the last 8 hours.
Standalone installer fails saying the specified service doesn't exist as an installed service.
Fixit tool fails saying you don't have permissions to start BITS.

Have checked registry and registry entries exist for both BITS and update.
Read somewhere to create the service by using sc. On trying that got an error of CreateService Failed 5. Access is denied.
Am totally at my wits end now. Would appreciate any help.

Regards,


My System SpecsSystem Spec
.

26 Jun 2013   #2
ICIT2LOL

Desk1 8 Pro / Desk2 7 Home Prem / Main lap Asus ROG 7 Pro
 
 

Hello and welcome naveen try this mate and start at option 2 SFC /SCANNOW Command - System File Checker

then try a chkdsk Disk Check

Do these first and then we will go from there.
My System SpecsSystem Spec
26 Jun 2013   #3
naveen89

windows 7 64 bit
 
 

Hi, Thanks for the reply,
I've already tried scannow and it shows no integrity issues found.
Should i try check disk with both file system errors and bad sectors option checked?

Regards,
My System SpecsSystem Spec
.


26 Jun 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hopefully the fix will be simple
Please download http://kb.eset-la.com/library/ESET/KB%20Team%20Only/Malware/ServicesRepair.exe and save it to your desktop.
Double-click ServicesRepair.exe
If security notifications appear, click
Continue or Run and then click Yes when asked if you want to proceed.
Once the tool has finished, you will be prompted to restart your computer.
Click Yes to restart.

Then download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
26 Jun 2013   #5
naveen89

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Hopefully the fix will be simple
Please download http://kb.eset-la.com/library/ESET/KB%20Team%20Only/Malware/ServicesRepair.exe and save it to your desktop.
Double-click ServicesRepair.exe
If security notifications appear, click
Continue or Run and then click Yes when asked if you want to proceed.
Once the tool has finished, you will be prompted to restart your computer.
Click Yes to restart.

Then download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.
Done. Out below. Thanks!

Farbar Service Scanner Version: 16-06-2013
Ran by liji (administrator) on 26-06-2013 at 22:02:09
Running from "C:\Users\liji\Downloads"
Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll
[2012-06-14 08:27] - [2012-04-24 11:29] - 0182272 ____A (Microsoft Corporation) F02786B66375292E58C8777082D4396D

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
My System SpecsSystem Spec
26 Jun 2013   #6
naveen89

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by naveen89 View Post
Hi, Thanks for the reply,
I've already tried scannow and it shows no integrity issues found.
Should i try check disk with both file system errors and bad sectors option checked?

Regards,
Hi,
The checkdisk kept on failing at 5%. The system kept on restarting.
Finally i pressed a key, skipped the chkdsk and logged in.

Regards,
My System SpecsSystem Spec
26 Jun 2013   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK
Please open an Elevated Command Prompt window, and run the following commands...

SC CONFIG BITS start=Auto
NET START BITS
NET START WUAUSERV

post the results.

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
26 Jun 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

CHKDSK failing at the same point very time is not a good sign - it's likely either to mean a sophisticated rootkit, or a failing drive.
My System SpecsSystem Spec
26 Jun 2013   #9
naveen89

windows 7 64 bit
 
 

Thanks for the prompt response.
Results for the commands below.
On the rootkit vs failing harddisk i suspect the former coz sometime back i purchased mcafee total protection and could not install the anti virus package at all. Other components installed fine but any attempt to install virus and spyware protection failed.

C:\Users\liji>SC CONFIG BITS start=Auto
DESCRIPTION:
Modifies a service entry in the registry and Service Database.
USAGE:
sc <server> config [service name] <option1> <option2>...

OPTIONS:
NOTE: The option name includes the equal sign.
A space is required between the equal sign and the value.
type= <own|share|interact|kernel|filesys|rec|adapt>
start= <boot|system|auto|demand|disabled|delayed-auto>
error= <normal|severe|critical|ignore>
binPath= <BinaryPathName>
group= <LoadOrderGroup>
tag= <yes|no>
depend= <Dependencies(separated by / (forward slash))>
obj= <AccountName|ObjectName>
DisplayName= <display name>
password= <password>

C:\Users\liji>




C:\Users\liji>NET START BITS
The service name is invalid.

More help is available by typing NET HELPMSG 2185.


C:\Users\liji>


C:\Users\liji>NET START WUAUSERV
The service name is invalid.

More help is available by typing NET HELPMSG 2185.


C:\Users\liji>
My System SpecsSystem Spec
26 Jun 2013   #10
naveen89

windows 7 64 bit
 
 

Ran the first command with space, Output below.

C:\Users\liji>SC CONFIG BITS start= Auto
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\Users\liji>
My System SpecsSystem Spec
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 Windows update and BITS missing




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