Got "Not Genuine Windows" message on wife's computer


  1. Posts : 4
    PA
       #1

    Got "Not Genuine Windows" message on wife's computer


    I installed Widows 7 Professional on a brand new Samsung 840 SSD drive. I left 23.2 GB unallocated according to Samsung's instructions.
    The installation worked fine for about 3 weeks until a "Not Genuine..." notification appeared , and I was offered a special deal to buy a Genuine copy.
    The the installation copy I used has all the proper COA and hologram on disc.

    I had previously done a similar Windows 7 installation to my own computer with a Samsung SSD PRO and of course a different Windows 7 disk, purchased from the same vendor.

    I don't remember for sure (I'm in my 70s ), but I think I may have updated the CMOS, because the Samsung Magician utility for the SSD reported that the SATA speed available was not optimum.

    ****************************************************************************

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-89KF2-TPQ2B-9XRFP
    Windows Product Key Hash: tNsxNTv5zs4K+4osLoGdqSIo1tE=
    Windows Product ID: 00371-OEM-8978082-57311
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {A6E520BB-FE8B-49A7-BE85-24B71F5217FC}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130505-1534
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A6E520BB-FE8B-49A7-BE85-24B71F5217FC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9XRFP</PKey><PID>00371-OEM-8978082-57311</PID><PIDType>3</PIDType><SID>S-1-5-21-3524132862-762312449-3536484871</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0307   </Version><SMBIOSVersion major="2" minor="5"/><Date>20101215000000.000000+000</Date></BIOS><HWID>6FA53D07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 90a61a0d-0b76-4bf1-a8b8-89061855a4c9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-780-857311-02-1033-7601.0000-1452013
    Installation ID: 019555326065475670682485039140847495981122973283905263
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9XRFP
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 6/26/2013 9:39:14 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:25:2013 09:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LgAAAAEAAwABAAEAAAABAAAAAQABAAEA6GHsYtBJXEE4mBAzVAkmQj6TKBcC0A==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			121510		APIC1009
      FACP			121510		FACP1009
      SRAT			AMD   		FAM_F_10
      HPET			121510		OEMHPET 
      MCFG			121510		OEMMCFG 
      OEMB			121510		OEMB1009
      SSDT			A M I 		POWERNOW
    *******************************************************

    Installed Widows 7 Professional on a brand new Samsung 840 SSD drive. I left 23.2 GB unallocated according to Samsung's instructions.
    The installation worked fine for about 3 weeks until a "Not Genuine..." notification appeared, and I was offered a special deal to buy a Genuine copy.
    The the installation copy I used has all the proper COA and hologram on disc.

    I had previously done a similar Windows 7 installation to my own computer with a Samsung SSD PRO and of course a different Windows 7 disk, purchased from the same vendor.

    I don't remember for sure (I'm in my 70s), but I think I may have updated the cmos, because the Samsung Magician utility for the SSD reported that SATA speed available was not optimum.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    The installation appears to be properly activated, and was validated today - was the notification still showing when you ran the tool?
      My Computer


  3. Posts : 4
    PA
    Thread Starter
       #3

    No, I had rebooted.


    After rebooting, the desktop background color was green, not black as when the notification came. However, the picture which was previously occupying 75% of the center, was no longer there.
      My Computer


  4. Posts : 4
    PA
    Thread Starter
       #4

    NoelDP said:
    The installation appears to be properly activated, and was validated today - was the notification still showing when you ran the tool?
    No, I had rebooted.


    After rebooting, the desktop background color was green, not black as when the notification came. However, the picture which was previously occupying 75% of the center, was no longer there.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    A non-genuine notification will result in the background going black, normally.
    You should be able to reset the background to your preferred settings using the Personalize options.


    You almost certainly simply had a race condition where the Software Protection Service lost a fight for control of a process or file with your AV (what AV is currently in use? - what others have ever been installed?).

    Unless it happens on a regular basis, it's probably nothing to worry about.
      My Computer


  6. Posts : 4
    PA
    Thread Starter
       #6

    I am using windows security essentials. Nothing else.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Unusual to have problems with MSE - perhaps it was an Update installing? .NET perhaps??
      My Computer


 

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