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Windows 7: Win7 SP1 failes to update


02 Jul 2013   #1

Windows 7 Ultimate x64
 
 
Win7 SP1 failes to update

Hello community

A problem keeps appearing, when trying to install Windwos 7 Service Pack 1 (KB976932) on a computer of a user. Since I'm not a great troubleshooter and Google hasn't provided me with any useful information (yet), I thought I might ask for some help here.


Specs:
- Virtual Windows 7 Enterprise x86 machine (VM)
- 2 GB RAM
- Intel(R) Xeon(R) CPU X5650 @ 2.67 GHz (2 processors)



Errors:
Windows Update History
- Error details: Code 800706BE

Eventviewer
-Event ID 7
Error Code: 0x80070002

-Event ID 8
Error Code 0x80070002

-Event ID 20
Error Code 0x80070643


Done so far:
- tried installing update after diagnostic startup (basic devices and services only)
- installed and executed System Update Readiness Tool (SURT)
- performed sfc /scannow (3 times)
Code:
C:\Windows\system32>sfc /scannow
Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
- performed microsoft "fix it" regarding error code 0x80070002


The user has tried several times to install this update without informing the IT about this problem. So in the log files there might be quite a few errors. The failed installation was noticed through our WSUS-Console (Update Services).

C:\Windows\Logs\CBS should be attached as CBS.zip
If any further information is needed (e.g screenshots), I'd be happy to upload them also. In the mean time, I'll keep on trying to find a solution, but would be very grateful if some one more experienced than I could have a look at this!

Thanks in advance,
jroot


My System SpecsSystem Spec
.

02 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have some major corruption there!
In addition to 15 problem files in the SFC, you also have over 460 'Missing Payload Files' in the CheckSUR report.

The vast majority of all these is media files - mp3, jpg, wmv etc....
-- but there are 66 .dll and 29 .exe files missing in there.
It's as if someone tried to strip out Windows Media Player, and the Games, and remove all media files from the system.

A repair install is really your only hope, other than a clean install - if it works.
My System SpecsSystem Spec
02 Jul 2013   #3

Windows 7 Ultimate x64
 
 

Hi NoelDP

Thanks allot for having a look at this problem for me. You have surely saved me lots of time. As you recommended, I'll give the repair installation a try, bevor a clean re-installation.
As for the .dll-hell and other missing stuff, I can't explain what the user did here...

I'll mark this thread as solved, since from here on I can handle it. Thanks again! In case something interesting should happen, I'd keep you posted.
My System SpecsSystem Spec
.


02 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You're welcome - good luck with it!
My System SpecsSystem Spec
02 Jul 2013   #5

W7x64 Ult.
 
 

Did you disconnect your data drives before the update attempt? That can cause a problem.....
My System SpecsSystem Spec
03 Jul 2013   #6

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Outlander View Post
Did you disconnect your data drives before the update attempt? That can cause a problem.....
Hi Outlander

Unfortunately it is a VM with only one (C:\) drive. But thank you very much for the advice!
My System SpecsSystem Spec
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 Win7 SP1 failes to update




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