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Windows 7: Windows 7 Professional 64bit Update Error Code 8007370B


08 Sep 2013   #111

Windows 7 Professional 64 bit
 
 

Here they are! Thanks again




Attached Files
File Type: log WindowsUpdate.log (1.62 MB, 1 views)
My System SpecsSystem Spec
.

08 Sep 2013   #112

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hmmm - here's an interesting set of errors from the CBS log
Code:
2013-09-08 08:32:45, Info                  CBS    No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2013-09-08 08:32:45, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2013-09-08 08:32:45, Info                  CSI    00000004 No store version format found; DLL store format 0.0.0.6
2013-09-08 08:32:45, Error                 CSI    00000005@2013/9/8:15:32:45.243 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2013-09-08 08:32:47, Info                  CBS    NonStart: Failed to get store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-08 08:32:47, Info                  CBS    Failed to ensure no startup processing was required. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-08 08:32:47, Info                  CBS    Failed during startup processing, continuing with Trusted Installer execution [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-08 08:32:47, Info                  CBS    Startup processing thread terminated normally
2013-09-08 08:32:47, Info                  CSI    00000006 No store version format found; DLL store format 0.0.0.6
2013-09-08 08:32:47, Error                 CSI    00000007@2013/9/8:15:32:47.800 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2013-09-08 08:32:48, Info                  CBS    Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-08 08:32:48, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-08 08:32:48, Error                 CBS    SPI: (CSPICbsClient::Initialize:698)Failed to initialize session hr=0x80073712
2013-09-08 08:32:48, Error                 CBS    SPI: (CSystem::EnumerateCbsPackages:357)Failed to initialize CBS client hr=0x80073712
2013-09-08 08:32:48, Info                  CBS    SPI: Failed enumerating CBS packages
2013-09-08 08:32:48, Error                 CBS    SPI: (GetLatestVersionFromCBSStore:131)ATL exception hr=0x80073712
2013-09-08 08:32:48, Error                 CBS    SPI: (CSPCInstallTask::ApplicabilityScan:632)Failed to get latest version of Package_for_KB976902~31bf3856ad364e35~amd64~~6.1.1.17514 from the store hr=0x80073712
2013-09-08 08:32:48, Error                 CBS    SPI: (CSPInstall::CompatibilityApplicabilityScan:1303)Failed in applicability check of task hr=0x80073712
2013-09-08 08:32:48, Info                  CBS    SPI: Ending Compatibility\Applicability scan
2013-09-08 08:32:48, Error                 CBS    SPI: (PerformSPInstallation:833)Failed to install SP using UI hr=0x80073712
2013-09-08 08:32:48, Error                 CBS    SPI: (wmain:1105)Failed to perform SP installation hr=0x80073712
2013-09-08 08:32:48, Info                  CBS    SPI: Reporting Failed event
2013-09-08 08:33:34, Info                  CBS    SPI: SPInstall terminating, return code 0x3712
2013-09-08 08:33:34, Error                 CBS    SPI: (SPIRegQueryStringValue:700)Failed to query registry value: MiscString2 er=0x2
2013-09-08 08:33:34, Error                 CBS    SPI: (CSystem::GetMachineName:395)Failed to query machine name from RAC hr=0x80070002
2013-09-08 08:33:35, Info                  CBS    SPI: Deleting directory: C:\938336902bdc07b38721e4cc\849af1f98cf334579fb96bf922.  ret=2
2013-09-08 08:42:48, Info                  CBS    Reboot mark refs incremented to: 1
2013-09-08 08:42:48, Info                  CBS    Scavenge: Starts
2013-09-08 08:42:48, Info                  CSI    00000008 No store version format found; DLL store format 0.0.0.6
2013-09-08 08:42:48, Error                 CSI    00000009@2013/9/8:15:42:48.390 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2013-09-08 08:42:48, Info                  CBS    Scavenge: Failed to get CSI store for scavenging. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-08 08:42:48, Info                  CBS    Warning: Failed to scavenge CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-08 08:42:48, Info                  CBS    Reboot mark refs: 0
2013-09-08 08:42:48, Info                  CBS    Warning: Failed while executing service idle processing. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-08 08:42:48, Info                  CBS    Warning: Failed to execute service idle processing. Error code: 0X80073712 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-08 08:42:48, Info                  CBS    Idle processing thread terminated normally
Please run the following commands and post the results

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY HKLM\COMPONENTS\CanonicalData
REG UNLOAD HKLM\COMPONENTS
My System SpecsSystem Spec
08 Sep 2013   #113

Windows 7 Professional 64 bit
 
 

Haha, I'm glad you find it interesting cause I have no idea what any of it means!


Here's the results:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.

C:\Windows\system32>REG QUERY HKLM\COMPONENTS\CanonicalData

HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs
HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments

C:\Windows\system32>REG UNLOAD HKLM\COMPONENTS
The operation completed successfully.

C:\Windows\system32>
My System SpecsSystem Spec
.


09 Sep 2013   #114

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That looks OK - let's back up one..
run these in an Elevated Command Prompt, and post the results.

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY HKLM\COMPONENTS
REG UNLOAD HKLM\COMPONENTS
My System SpecsSystem Spec
09 Sep 2013   #115

Windows 7 Professional 64 bit
 
 

Doesn't seem like there is a problem here either?

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.

C:\Windows\system32>REG QUERY HKLM\COMPONENTS

HKEY_LOCAL_MACHINE\COMPONENTS
StoreFormatVersion REG_BINARY 30002E0030002E0030002E003600
StoreArchitecture REG_BINARY 09000000
LastScavengeCookie REG_QWORD 0x1cea10935bace10
LastScavengeFlags REG_DWORD 0x7

HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData
HKEY_LOCAL_MACHINE\COMPONENTS\ccpinterface
HKEY_LOCAL_MACHINE\COMPONENTS\Configuration
HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData
HKEY_LOCAL_MACHINE\COMPONENTS\Installers
HKEY_LOCAL_MACHINE\COMPONENTS\ServicingStackVersions

C:\Windows\system32>REG UNLOAD HKLM\COMPONENTS
The operation completed successfully.

C:\Windows\system32>
My System SpecsSystem Spec
10 Sep 2013   #116

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You're right
Perhaps it's time for a deep dive into the COMPONENTS hive....
(Dunno how much I'll be able to see, but>>)


I need to have alook at your COMPONENTS registry hive



Please copy theC:\Windows\System32\config\COMPONENTS file (no extension) to your desktop andthen compress it - upload the compressed file to your favoured fileshare site(preferably Dropbox or SkyDrive) and post a link.

My System SpecsSystem Spec
10 Sep 2013   #117

Windows 7 Professional 64 bit
 
 

components.zip | SockShare

let me know if you want me to use a different fileshare site
My System SpecsSystem Spec
11 Sep 2013   #118

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Ouch - it looks to me as if there are large chunks of the registry missing
I'm going to ask for a second opinion.
My System SpecsSystem Spec
11 Sep 2013   #119

Windows 7 Professional 64 bit
 
 

Hmm... that doesn't sound good... lol..
My System SpecsSystem Spec
11 Sep 2013   #120

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

My second opinion has confirmed my suspicions - there is roughly half the data present in the COMPONENTS file that there should be.

There is no way that we can rebuild that much of it short of a repair install
My System SpecsSystem Spec
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 Windows 7 Professional 64bit Update Error Code 8007370B




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