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Windows 7: win 7 64 bit error code 800b0100


04 Jul 2013   #1

windows 7 home 64bit
 
 
win 7 64 bit error code 800b0100

i have been getting this error consistently. There was another error i was getting but it seemed to not show up. But the error code 800b0100 has never gone away and it is really annoying. I am a noob at this stuff so bear with me through the process.

I also have gone through alot of the steps others on forums suggested, with negative results. Help would be appreciated.

Thank you for the assistance.


My System SpecsSystem Spec
.

04 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi marcencar, welcome to 7F!

The error points to running the System Update Readiness Tool (SURT):
Windows Update error 800B0100

That would of been step #1 here: Windows Update Posting Instructions we will need to see a log of that also.

If you've already ran it just find it and upload it like you did with the CBS file

Quote:
The System Update Readiness Tool creates a log file that captures any issues that the tool found or fixed. The log file is located here:
  • %SYSTEMROOT%\Logs\CBS\CheckSUR.log
  • %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
Source: System Update Readiness Tool fixes Windows Update errors in Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008
My System SpecsSystem Spec
04 Jul 2013   #3

windows 7 home 64bit
 
 

sorry, I thought i had it in the original attachment. Guess it was one of the things i deleted since i was going over the allotted mb for upload. Hope this is everything. thanks again for the assistance.
My System SpecsSystem Spec
.


04 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Not a problem it happens, it shows some unrepairable files, but that doesn't mean they can't be. I'm going to call in for help.
My System SpecsSystem Spec
05 Jul 2013   #5

windows 7 home 64bit
 
 

Great thank you!
My System SpecsSystem Spec
06 Jul 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hang in there, I've asked NoelDP if he could take a look at your logs.

Have you tried running: SFC /SCANNOW Command - System File Checker? Use Option Two.

This Note box is after step4 Option Two
Note   Note
  • If SFC could not fix something, then run the command again to see if it may be able to the next time. Sometimes it may take running the sfc /scannow command 3 or more times to completely fix everything that it's able to.
  • If not, then download and run the 32-bit (x86) or 64-bit (x64) System Update Readiness Tool for your same installed 32-bit or 64-bit Windows 7, restart the PC afterwards, and try the sfc /scannow command again.
  • If still not, then you can attempt to run a System Restore using a restore point dated before the bad file occured to fix it. You may need to repeat doing a System Restore until you find a older restore point that may work.
  • If still not, then you can use the steps in the TIP box in the OPTION THREE section below to manually replace the files that SFC could not fix.
You've already done the SURT tool so try the SFC scan and run it at least twice with reboots in between, hopefully we don't have to do steps 3 & 4.
My System SpecsSystem Spec
06 Jul 2013   #7

windows 7 home 64bit
 
 

ok tried sfc/scannow still did not work. will try the other steps after i grab some sleep. just got back from work. thanks again for the help
My System SpecsSystem Spec
06 Jul 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Noel and the other members must be busy elsewhere it usually doesn't take this long to receive a response from them, could be the holiday too.

One question I forgot to ask, Do you get the 800B0100 error when you install all updates or is it peculiar to just one or several?

Before you go on to the next two steps in the Note Box you may want to try these if you haven't already.

There was this Automatic Troubleshooter | Diagnostics Troubleshooting Wizard on the SURT page at my first link. It is a direct download so you may want to save it to your Desktop and then run it.

Windows Update - Reset

Fix the problem with Microsoft Windows Update that is not working
My System SpecsSystem Spec
07 Jul 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

's OK - I'm back online now (My ICS Machine's PSU died )

Here's the error list from the CheckSUR log...
Code:
Unavailable repair files:
 winsxs\manifests\msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.22250_en-us_3d79652f40f525e9.manifest
 winsxs\manifests\msil_system.security.resources_b03f5f7f11d50a3a_6.1.7601.18077_en-us_54486d2f274caba7.manifest
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
 servicing\packages\Package_1_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2839894~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2839894~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2839894~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2839894~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_4_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_4_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2804579_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2804579_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2839894_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2839894_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2839894~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2839894~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
 servicing\packages\Package_1_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB2839894~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB2839894~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2839894~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2839894~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_4_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_4_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2804579_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2804579_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2804579~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2839894_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2839894_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2839894~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2839894~31bf3856ad364e35~amd64~~6.1.1.0.cat

(it's not as bad as it looks!)
I'll post a fix protocol for it a little later.
My System SpecsSystem Spec
07 Jul 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Thank you Noel,

If I'm reading it right there's two KB's that are having problems on two levels, one before and one after the win 7 SP1 install. Would that be caused by a difficult SP1 install, for whatever reason?

marcencar; I should have asked you earlier about your System Specs , Do you have SP1 installed?
My System SpecsSystem Spec
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 win 7 64 bit error code 800b0100




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