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Windows 7: Win7 suddenly reporting not genuine

06 Jul 2013   #11
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Upload a new MGADiag report .


My System SpecsSystem Spec
.
06 Jul 2013   #12
starzen

Windows 7 Ultimate x64
 
 

Code:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-7JVM3-2M9JT-4GQC9
Windows Product Key Hash: ULy+hte2xK1tgks+bRbEWOf1hsQ=
Windows Product ID: 00426-OEM-9402033-26291
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {E9EACD4D-1E30-4FC3-93F4-404BEC54062F}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E9EACD4D-1E30-4FC3-93F4-404BEC54062F}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4GQC9</PKey><PID>00426-OEM-9402033-26291</PID><PIDType>8</PIDType><SID>S-1-5-21-2274270284-221895154-2144399453</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4318CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6NET49WW (1.12 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20100222000000.000000+000</Date></BIOS><HWID>611F3907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6N   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 022a1afb-b893-4190-92c3-8f69a49839fb
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00188-020-326291-02-1033-7601.0000-1852013
Installation ID: 010531209143469672205113585786496690779254852925820272
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4GQC9
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 7/6/2013 10:52:30 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 7:3:2013 14:00
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: OAAAAAEAAgABAAEAAAACAAAABgABAAEAHKLkZEe2Ht50rkIwkGJIMql5uH72LnY8uPVyir5BdlY=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   LENOVO  TP-6N   
  FACP   LENOVO  TP-6N   
  HPET   LENOVO  TP-6N   
  BOOT   LENOVO  TP-6N   
  MCFG   LENOVO  TP-6N   
  SSDT   LENOVO  TP-6N   
  ECDT   LENOVO  TP-6N   
  ASF!   LENOVO  TP-6N   
  SLIC   LENOVO  TP-6N   
  SSDT   LENOVO  TP-6N   
  TCPA   PTL   CRESTLN
  DMAR   INTEL   CP_FIELD
  SSDT   LENOVO  TP-6N   
  SSDT   LENOVO  TP-6N   
  SSDT   LENOVO  TP-6N
My System SpecsSystem Spec
06 Jul 2013   #13
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

starzen

I have asked NoelDP to take a look at your report . He is out of the country so he will have a look at it as soon as he reads my message .
My System SpecsSystem Spec
.

06 Jul 2013   #14
starzen

Windows 7 Ultimate x64
 
 

thanks for all the help so far

Mike
My System SpecsSystem Spec
07 Jul 2013   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Interesting that SF said that it found errors but couldn't repair them - there are no signs of it in the log.

Your File Mismatches are consistent with at least one dll file being unregistered - have you been using any form of Registry Cleaner?

Please run another SFC /SCANNOW and post the new CBS.log file.

Please also run a scan with the CheckSUR tool - it may give us some clues.

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your SkyDrive Public folder (or other fileshare site) so I can take a look - post a link in your reply.
My System SpecsSystem Spec
07 Jul 2013   #16
starzen

Windows 7 Ultimate x64
 
 

Code:
Beginning system scan.  This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
C:\Windows\system32>
Log file

will work on the checksur next

thanks
My System SpecsSystem Spec
07 Jul 2013   #17
starzen

Windows 7 Ultimate x64
 
 

tried to install checksur but am getting the following error

My System SpecsSystem Spec
07 Jul 2013   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Again, the SFC results are clear, and no background in the rest of the CBS log to indicate a problem.

I suspect I know what the problem is - from the error you got when attempting CheckSUR, it looks like our friend the IRST drivers.

to check this...

Please follow this tutorial and post an MGADiag report - then we can (hopefully) see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.


My System SpecsSystem Spec
07 Jul 2013   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Woops! - I forgot you'd already post that - never mind.

This is almost certainly NOT the IRST drivers - but it could be a corrupted CATROOT2 folder....

Please run the following commands in an Elevated Command Prompt

NET STOP CRYPTSVC
REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
NET START CRYPTSVC


once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report.
Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.
My System SpecsSystem Spec
07 Jul 2013   #20
starzen

Windows 7 Ultimate x64
 
 

ok did the catroot rebuild and here is the report. looks like it hasnt changed

Code:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-7JVM3-2M9JT-4GQC9
Windows Product Key Hash: ULy+hte2xK1tgks+bRbEWOf1hsQ=
Windows Product ID: 00426-OEM-9402033-26291
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {E9EACD4D-1E30-4FC3-93F4-404BEC54062F}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E9EACD4D-1E30-4FC3-93F4-404BEC54062F}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4GQC9</PKey><PID>00426-OEM-9402033-26291</PID><PIDType>8</PIDType><SID>S-1-5-21-2274270284-221895154-2144399453</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4318CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6NET49WW (1.12 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20100222000000.000000+000</Date></BIOS><HWID>611F3907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6N   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 022a1afb-b893-4190-92c3-8f69a49839fb
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00188-020-326291-02-1033-7601.0000-1852013
Installation ID: 010531209143469672205113585786496690779254852925820272
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4GQC9
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 7/7/2013 9:01:43 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 7:3:2013 14:00
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: OAAAAAEAAgABAAEAAAACAAAABgABAAEAHKLkZEe2Ht50rkIwkGJIMql5uH72LnY8uPVyir5BdlY=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   LENOVO  TP-6N   
  FACP   LENOVO  TP-6N   
  HPET   LENOVO  TP-6N   
  BOOT   LENOVO  TP-6N   
  MCFG   LENOVO  TP-6N   
  SSDT   LENOVO  TP-6N   
  ECDT   LENOVO  TP-6N   
  ASF!   LENOVO  TP-6N   
  SLIC   LENOVO  TP-6N   
  SSDT   LENOVO  TP-6N   
  TCPA   PTL   CRESTLN
  DMAR   INTEL   CP_FIELD
  SSDT   LENOVO  TP-6N   
  SSDT   LENOVO  TP-6N   
  SSDT   LENOVO  TP-6N
My System SpecsSystem Spec
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