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Windows 7: Windows 7 Ultimate (64) Security updates not installing.


05 Jul 2013   #1

Windows 7 Ultimate x64
 
 
Windows 7 Ultimate (64) Security updates not installing.

I have been having problems in installing the updates that I have listed below. For each update I attempted to install them individually but they would not install. I also downloaded the SURT 6.1 KB947821 v27. The problem has been going on now for about 2 months. (whenever the issue with the updates comes to mind I am never near my pc). Thank you in advance.


Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2838727)
Security Update for Windows 7 for x64-based Systems (KB2757638)
Security Update for Windows 7 for x64-based Systems (KB2785220)
Security Update for Windows 7 for x64-based Systems (KB2790113)
Security Update for Windows 7 for x64-based Systems (KB2813170)
Security Update for Windows 7 for x64-based Systems (KB2813430)
Security Update for Windows 7 for x64-based Systems (KB2839894)
Update for Windows 7 for x64-based Systems (KB2726535)
Update for Windows 7 for x64-based Systems (KB2773072)
Update for Windows 7 for x64-based Systems (KB2786400)
Update for Windows 7 for x64-based Systems (KB2798162)
Update for Windows 7 for x64-based Systems (KB2808679)
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My System SpecsSystem Spec
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07 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
07 Jul 2013   #3

Windows 7 Ultimate x64
 
 

I had already downloaded and used the SURT in my journey of struggles to fix this. However, I ran it again, tried to re-install the updates and received the same errors, 80070017 and for an optional update to Win 7 platforms a 9C57.
I tried to run the SFC/Scannow, but it stopped at 11% and got the following message "Windows Resource Protection could not perform the requested information."
I attached a CBS zip folder.
My System SpecsSystem Spec
.


08 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The SFC error was caused by the following....
Code:
2013-07-07 18:31:58, Error                 CSI    000000c1 (F) c000009c [Error,Facility=(system),Code=156 (0x009c)] #2107539# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysReadFile(h = 7c8 ("\Device\HarddiskVolume2\Windows\winsxs\FileMaps\$$_syswow64_21ffbdd2a2dd92e0.cdf-ms"), evt = 0, apcr = NULL, apcc = NULL, iosb = @0xddcaf0, data = {l:0 b:}, byteoffset = 0, key = (null))
[gle=0xd000009c]
2013-07-07 18:31:58, Error                 CSI    000000c2@2013/7/7:23:31:58.246 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2155): Error c000009c [Error,Facility=(system),Code=156 (0x009c)] originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysReadFile expression: (null)
[gle=0x80004005]
2013-07-07 18:31:58, Error                 CSI    000000c3 (F) c000009c [Error,Facility=(system),Code=156 (0x009c)] #2107538# from Windows::Rtl::SystemImplementation::CFile_IRtlFileTearoff::GetContents(flags = 0, contents = {l:0 b:}, file = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_syswow64_21ffbdd2a2dd92e0.cdf-ms")
[gle=0xd000009c]
2013-07-07 18:31:58, Error                 CSI    000000c4 (F) c000009c [Error,Facility=(system),Code=156 (0x009c)] #2107527# from CFileMapContext::AcquireFileMapForDirectory(...)[gle=0xd000009c]
2013-07-07 18:31:58, Error                 CSI    000000c5 (F) c000009c [Error,Facility=(system),Code=156 (0x009c)] #2107420# from CFileInstaller::CommitChanges(...)[gle=0xd000009c]
2013-07-07 18:31:58, Error                 CSI    000000c6 (F) c000009c [Error,Facility=(system),Code=156 (0x009c)] #2107419# from PrimitiveInstaller::CCoordinator::FinalizeChanges(...)[gle=0xd000009c]
I think that all that means is that there is disk corruption.


Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply

Post a new MGADiag report with details of any error messages encountered.
My System SpecsSystem Spec
08 Jul 2013   #5

Windows 7 Ultimate x64
 
 

Noel,
the chkdsk went well. When the pc restarted I did not have 18 updates to install. There was only one new one and I installed that one and there were no issues. The sfc/scannow said it did fix some files but was not able fix all of them. With your help, I would like to resolved that issue as well.
I have attached a new CBS zip folder.
My System SpecsSystem Spec
08 Jul 2013   #6

Windows 7 Pro. 64/SP-1
 
 

Noel is off line at the present.
Just a friendly reminder.
I would just like to mention that sfc /scannow should be run 3 times with a boot after each time.
Happy computing.
My System SpecsSystem Spec
08 Jul 2013   #7

Windows 7 Ultimate x64
 
 

why 3 times?
My System SpecsSystem Spec
09 Jul 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

- because there may be stuff that needs more than one pass to fix

The CBS.log file is missing from your upload - please upload it separately

The CheckSUR log is clear.
My System SpecsSystem Spec
13 Jul 2013   #9

Windows 7 Ultimate x64
 
 

here is the sfc/scannow cbs log that I ran today 7/13.
My System SpecsSystem Spec
15 Jul 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The following are the errors from your SFC report

Code:
 Line 8534: 2013-07-13 15:48:21, Info                  CSI    0000033a [SR] Repairing 5 components
 Line 8535: 2013-07-13 15:48:21, Info                  CSI    0000033b [SR] Beginning Verify and Repair transaction
 Line 8538: 2013-07-13 15:48:25, Info                  CSI    0000033d [SR] Cannot repair member file [l:38{19}]"NlsLexicons0024.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8541: 2013-07-13 15:48:25, Info                  CSI    0000033f [SR] Cannot repair member file [l:18{9}]"img21.jpg" of Microsoft-Windows-Shell-Wallpaper-Characters, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8544: 2013-07-13 15:48:25, Info                  CSI    00000341 [SR] Cannot repair member file [l:18{9}]"img15.jpg" of Microsoft-Windows-Shell-Wallpaper-Architecture, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8547: 2013-07-13 15:48:25, Info                  CSI    00000343 [SR] Cannot repair member file [l:18{9}]"img13.jpg" of Microsoft-Windows-Shell-Wallpaper-Architecture, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8550: 2013-07-13 15:48:25, Info                  CSI    00000345 [SR] Cannot repair member file [l:18{9}]"sdclt.exe" of Microsoft-Windows-SafeDocs-Main, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8553: 2013-07-13 15:48:25, Info                  CSI    00000347 [SR] Cannot repair member file [l:24{12}]"opengl32.dll" of Microsoft-Windows-OpenGL, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
My System SpecsSystem Spec
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 Windows 7 Ultimate (64) Security updates not installing.




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