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Windows 7: Win7 - Windows Update Error "Service is not running"


07 Jul 2013   #1

Window 7 Home Premium 32bit
 
 
Win7 - Windows Update Error "Service is not running"

Hello, can someone here please kindly help me with my problems re Windows Update ---

I have tried to run Windows Update on my computer and received the following error message:

Win7 - Windows Update Error "Service is not running"-error-message-01.png

I have tried the Windows Update Troubleshooter for Windows 7 from "Windows Update Cannot Check For Updates" error message when you try to install updates and got this as a result:

Name:  Error message 02.png
Views: 10
Size:  74.1 KB

showing that "Problems installing recent updates" is "Not fixed" and "Check for missing or corrupt files" is "Detected", while all the other problems are "Fixed".

I have downloaded and tried to run the System Update Rediness Tool for "All supported x86-based versions of Windows 7" and got the error message "Installer encountered an error: 0xc8000222":

Name:  Error message 03.png
Views: 9
Size:  24.0 KB

I have followed your posting instructions and performed and completed SFC scan:

Name:  SFC scan.png
Views: 10
Size:  56.0 KB

and below is the CBS file from my computer:

CBS.zip

It seems that my computer is missing Windows 7 Service Pack 1, but when I go to Service Pack Center - Microsoft Windows, it reccommends automatic installation of SP1 with Windows Update - which I can't seem to get running on my computer. It seems that you can also download from Microsoft site and manually install onto your computer but I am not sure if I should proceed to do that...


Any help and suggestions would be greatly appreciated!



My System SpecsSystem Spec
.

07 Jul 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Farbar Service Scanner

Click here Farbar Service Scanner to DOWNLOAD

Place file into your desktop

Place a check mark next to the following options
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
Press the Scan button

Farbar Service Scanner will create a log, called FSS.txt, on the Desktop. Upload the FSS.txt with your reply

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
07 Jul 2013   #3

Window 7 Home Premium 32bit
 
 

Thanks for your reply!

Here is the file:

FSS.txt


My System SpecsSystem Spec
.


07 Jul 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

The log looks good . Lets try this

Open up an Elevated Command Prompt. Click on in type CMD . Right click on CMD under Programs (1) choose . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

Input the commands one at a time and press [ENTER] after each command

  • Net stop wuauserv press [ENTER]
  • cd %systemroot% press [ENTER]
  • Ren SoftwareDistribution SoftwareDistribution.old press [ENTER]
  • Net start wuauserv press [ENTER]

Try to run Windows Update again
My System SpecsSystem Spec
07 Jul 2013   #5

Window 7 Home Premium 32bit
 
 

It seems to be working now! Yay!! Thank you so much for your help
My System SpecsSystem Spec
07 Jul 2013   #6

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

You're welcome . Glad it got sorted out .
My System SpecsSystem Spec
07 Jul 2013   #7

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Just to let you know you may delete the SoftwareDistribution.old folder .
My System SpecsSystem Spec
30 Jul 2013   #8

Windows 7 Home Premium 64 bit
 
 
Win 7 Windows Update error

Quote   Quote: Originally Posted by VistaKing View Post
The log looks good . Lets try this

Open up an Elevated Command Prompt. Click on in type CMD . Right click on CMD under Programs (1) choose . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

Input the commands one at a time and press [ENTER] after each command

  • Net stop wuauserv press [ENTER]
  • cd %systemroot% press [ENTER]
  • Ren SoftwareDistribution SoftwareDistribution.old press [ENTER]
  • Net start wuauserv press [ENTER]

Try to run Windows Update again
I tried a dozen things and this solution worked! I registered just to be able to thank you. So, THANK YOU!
My System SpecsSystem Spec
30 Jul 2013   #9

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

motled

You're welcome. Glad it could help you fix your issue.
My System SpecsSystem Spec
Reply

 Win7 - Windows Update Error "Service is not running"




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