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Windows 7: Windows 7 Build 7601 This copy of windows not genuine


13 Jul 2013   #1

Windows 7 Home premium 64 bit
 
 
Windows 7 Build 7601 This copy of windows not genuine

I had an issue with my laptop where it wouldn't boot; I tried reinstalling the operating system and completely messed up the machine (don't ask me how, because I have no idea what went wrong) and so sent it to a shop to be fixed. I was told when I picked it up that it had been rebuilt and now have the PC telling me that the copy of windows I have is not genuine. The version of windows I have came with the PC as far as I know - I sent the PC away with my windows disks when it was being fixed. I have tried to find a way to activate it using the product key on the bottom of my PC, but there is no option to do this in Control Panel\All Control Panel Items\System. When I run slui.exe, I get this message:



0x80070422 - the service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


I have contacted the shop that rebuilt it for me, but they have not yet responded. I am not sure what has caused the error as it has only started doing this today and I have had it back for almost 2 weeks now. I don't know if it is relevant, automatic updates were turned off and wouldn't initially let me turn them back on (they are now on), also, the restore wizard will not run and have found no solution to this. My PC was overheating when playing games (got a few BSODs), and I hope that underclocking the GPU to fix this or the original BSOD was not the cause of these problems.

In short I have no idea what is wrong here.

In System under windows activation, it says:
Status Not Available
Product ID: Not available

Here is my MGADIAG report:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0x80070422
Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
Windows Product ID: 00359-OEM-8992687-00015
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {6EA4E1FA-6D19-445A-A0BE-D31C541487AD}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6EA4E1FA-6D19-445A-A0BE-D31C541487AD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-3319042926-2513336005-101065848</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>RF511/RF411/RF711</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>14HX.M040.20111020.SSH</Version><SMBIOSVersion major="2" minor="7"/><Date>20111020000000.000000+000</Date></BIOS><HWID>B06E3A07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070422' to display the error text.
Error: 0x80070422 

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0003000000000000
Event Time Stamp: 6:26:2013 12:20
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
Tampered Service: sppuinotify


HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAMAAAACAAAAAgABAAEAln2ELCxSKK2COoI2wCjKvjq/rmYgT9b1ZNsucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            SECCSD        LH43STAR
  FACP            SECCSD        LH43STAR
  HPET            SECCSD        LH43STAR
  MCFG            SECCSD        LH43STAR
  SLIC            SECCSD        LH43STAR
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist

I am not terribly good with computers (unless you count breaking them), so any help would be greatly appreciated!

My System SpecsSystem Spec
.

13 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Code:
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0003000000000000
Event Time Stamp: 6:26:2013 12:20
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
Tampered Service: sppuinotify
Please do the following:

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
14 Jul 2013   #3

Windows 7 Home premium 64 bit
 
 

Quote:
Report the output from the command window once it finishes.
It just says Windows Resource Protection did not find any integrity violations...
Did you need the sfcdetails.txt?
My System SpecsSystem Spec
.


14 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

No, we shouldn't need that. Let me ask NoelDP to have a look at this for you.
My System SpecsSystem Spec
15 Jul 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The 422 error means that a critical service has been disabled.

Please run the following commands, and post the results.


net start sppsvc
sc qc sppsvc
sc queryex sppsvc

net start sppuinotify
sc qc sppuinotify
sc queryex sppuinotify


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
15 Jul 2013   #6

Windows 7 Home premium 64 bit
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>net start sppsvc
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Windows\system32>sc qc sppsvc
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: sppsvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\sppsvc.exe
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Software Protection
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Windows\system32>sc queryex sppsvc

SERVICE_NAME: sppsvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 2684
FLAGS :

C:\Windows\system32>
C:\Windows\system32>net start sppuinotify
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Windows\system32>sc qc sppuinotify
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: sppuinotify
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalService
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : SPP Notification Service
DEPENDENCIES : EventSystem
SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Windows\system32>sc queryex sppuinotify

SERVICE_NAME: sppuinotify
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 460
FLAGS :

C:\Windows\system32>
My System SpecsSystem Spec
16 Jul 2013   #7

Windows 7 Home premium 64 bit
 
 

Ok, the shop that fixed my PC when I messed it up last time remotely connected to my PC and seem to have fixed whatever the problem was. I would post what they did here to fix it so that others could benefit, but I didn't understand any of it. They did something in command prompt. Its really strange watching your computer do things when you aren't touching it! Anyway, thanks for trying to help - as I said before I am useless with computers!
My System SpecsSystem Spec
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 Windows 7 Build 7601 This copy of windows not genuine




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