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Windows 7: Windows 7 Ultimate N 32-bit Update service not running.

13 Jul 2013   #1

Windows 7 Ultimate N 32-bit
 
 
Windows 7 Ultimate N 32-bit Update service not running.

Windows Update stopped functioning a few months back. Prior to that, I was having problems with a certain security update that Window Update insisted was important, but the update always failed to install.

I ran SURT, it tried to install Hot Fix for Windows (kb947821) and failed. I am currently running it a second time as I write this post, but it has been running for roughly half an hour with no result.
SFC Scan was cancelled at 49% by Windows Resource Protection.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-2P8CD-9FVB9-D4HJ9
Windows Product Key Hash: qmND3ISYRsZQSuWpNWAI4ycZ52I=
Windows Product ID: 00432-077-0072291-86057
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.028
ID: {B6F28625-ABA0-4118-9C7E-ADA67DA8417C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate N
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office  Diagnostics:  025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office  Details:  <GenuineResults><MachineData><UGUID>{B6F28625-ABA0-4118-9C7E-ADA67DA8417C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.028</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-D4HJ9</PKey><PID>00432-077-0072291-86057</PID><PIDType>5</PIDType><SID>S-1-5-21-292295029-4026666195-3804644012</SID><SYSTEM><Manufacturer>Gigabyte  Technology Co., Ltd.</Manufacturer><Model>To be filled by  O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American  Megatrends  Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion  major="2"  minor="7"/><Date>20120309000000.000000+000</Date></BIOS><HWID>31C23807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern  Standard  Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>   

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426 

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 5:18:2013 23:19
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc


HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEA6GEQSf4LFlKUlnS4YBqKq4R39AFey5Zj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            IdeRef        IdeTable
  SSDT            IdeRef        IdeTable
  SSDT            IdeRef        IdeTable
  BGRT            ALASKA        A M I
Code c0000022


My System SpecsSystem Spec
.

13 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Code:
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 5:18:2013 23:19
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
Usually, an sfc /scannow is able to fix this issue, but I see you have tried that and it won't complete. Another possibility is a malware infection.

On a known clean computer, create a bootable version of Windows Defender Offline (WDO), then on this problem computer boot from the DVD/USB on which you created WDO, and then scan the system using it.

Windows Defender Offline
My System SpecsSystem Spec
13 Jul 2013   #3

Windows 7 Ultimate N 32-bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Code:
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 5:18:2013 23:19
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
Usually, an sfc /scannow is able to fix this issue, but I see you have tried that and it won't complete. Another possibility is a malware infection.

On a known clean computer, create a bootable version of Windows Defender Offline (WDO), then on this problem computer boot from the DVD/USB on which you created WDO, and then scan the system using it.

Windows Defender Offline

Would I be able to use a laptop to create the bootable WDO?
My System SpecsSystem Spec
.


13 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Yes, no problem.
My System SpecsSystem Spec
13 Jul 2013   #5

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Nymphonomicon

Download the tool below


Farbar Service Scanner

Click here Farbar Service Scanner to DOWNLOAD

Place file into your desktop

Place a check mark next to the following options
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
Press the Scan button

Farbar Service Scanner will create a log, called FSS.txt, on the Desktop. Upload the FSS.txt with your reply

How to Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
13 Jul 2013   #6

Windows 7 Ultimate N 32-bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Nymphonomicon

Download the tool below


Farbar Service Scanner

Click here Farbar Service Scanner to DOWNLOAD

Place file into your desktop

Place a check mark next to the following options
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
Press the Scan button

Farbar Service Scanner will create a log, called FSS.txt, on the Desktop. Upload the FSS.txt with your reply

How to Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
How's this?
(I tried attaching my CBS.zip with the first post, but I don't think it attached properly.)


Attached Files
File Type: txt FSS.txt (2.0 KB, 5 views)
My System SpecsSystem Spec
13 Jul 2013   #7

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Not seeing any issues with Windows Update .

Run this tool

Run Farbar Recovery Scan Tool




32-bit Version OS Farbar Recovery Scan Tool <==== Download Link

Drag the FRST.exe from the Downloads folder to your Desktop

Right click on FRST.exe and choose

When the tool opens click Yes on the disclaimer window .
Press Scan button.


Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
13 Jul 2013   #8

Windows 7 Ultimate N 32-bit
 
 

SURT's second attempt to install Hot Fix for Windows (kb947821) succeeded. Afterwards, I tried to run Windows Update and got this error code: 80080005




Attached Files
File Type: txt FRST.txt (35.3 KB, 2 views)
File Type: txt Addition.txt (16.9 KB, 3 views)
My System SpecsSystem Spec
13 Jul 2013   #9

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Open Notepad .

Inside Notepad . Paste the highlighted text below


start
C:\Program Files\Application Updater\ApplicationUpdater.exe
C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe
C:\Users\Jarrid\AppData\Local\Akamai\netsession_win.exe
HKLM\...\Run: [] - [x]
HKLM\...\Run: [SearchSettings] - "C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe" [1302336 2013-06-07]
HKCU\...\Run: [Akamai NetSession Interface] - "C:\Users\Jarrid\AppData\Local\Akamai\netsession_win.exe" [4480768 2013-01-26] (Akamai Technologies, Inc.)
C:\ProgramData\Start Menu\Programs\Startup\Run Registration Tool.lnk
Toolbar: HKLM - No Name - {95B7759C-8C7F-4BF1-B163-73684A933233} - No File
R2 Application Updater; C:\Program Files\Application Updater\ApplicationUpdater.exe [806776 2013-06-07] (Spigot, Inc.)
C:\Windows\system32\Drivers\kmxzone.u2k7
C:\Windows\system32\Drivers\kmxzone.u2k6
C:\Windows\system32\Drivers\kmxzone.u2k5
C:\Windows\system32\Drivers\kmxzone.u2k4
C:\Windows\system32\Drivers\kmxzone.u2k3
C:\Windows\system32\Drivers\kmxzone.u2k2
C:\Windows\system32\Drivers\kmxzone.u2k1
C:\Windows\system32\Drivers\kmxzone.u2k0
C:\Windows\system32\Drivers\kmxcfg.u2k0
C:\Windows\system32\Drivers\kmxcfg.u2k7
C:\Windows\system32\Drivers\kmxcfg.u2k6
C:\Windows\system32\Drivers\kmxcfg.u2k5
C:\Windows\system32\Drivers\kmxcfg.u2k4
C:\Windows\system32\Drivers\kmxcfg.u2k3
C:\Windows\system32\Drivers\kmxcfg.u2k2
C:\Windows\system32\Drivers\kmxcfg.u2k1
C:\Windows\system32\Drivers\KmxAgent.asc
C:\Program Files\Common Files\Spigot
C:\ProgramData\hash.dat
end


Click File ==> Save As

File Name : Fixlist.txt
Save as type : All Types
Location of file to be saved to : Desktop

Click Save button

Open FRST.exe again and click on the [FIX] button. Once completed it will create a new log called FIXLOG.txt . Upload Fixlog.txt with your reply . Once that is done run the next tool

AdwCleaner

Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose

Click on Delete and confirm the prompt.



Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt


RogueKiller for 32bit <==== Download Link

RogueKiller for 64bit <==== Download Link

Click on one of the links above that goes with your Windows 7 bit versions

Save to the Desktop.

Close all windows and browsers

Right click on and choose

Press: SCAN

provide the RKreport.txt (Mode: Scan) in your reply.
My System SpecsSystem Spec
13 Jul 2013   #10

Windows 7 Ultimate N 32-bit
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Open Notepad .

Inside Notepad . Paste the highlighted text below


start
C:\Program Files\Application Updater\ApplicationUpdater.exe
C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe
C:\Users\Jarrid\AppData\Local\Akamai\netsession_win.exe
HKLM\...\Run: [] - [x]
HKLM\...\Run: [SearchSettings] - "C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe" [1302336 2013-06-07]
HKCU\...\Run: [Akamai NetSession Interface] - "C:\Users\Jarrid\AppData\Local\Akamai\netsession_win.exe" [4480768 2013-01-26] (Akamai Technologies, Inc.)
C:\ProgramData\Start Menu\Programs\Startup\Run Registration Tool.lnk
Toolbar: HKLM - No Name - {95B7759C-8C7F-4BF1-B163-73684A933233} - No File
R2 Application Updater; C:\Program Files\Application Updater\ApplicationUpdater.exe [806776 2013-06-07] (Spigot, Inc.)
C:\Windows\system32\Drivers\kmxzone.u2k7
C:\Windows\system32\Drivers\kmxzone.u2k6
C:\Windows\system32\Drivers\kmxzone.u2k5
C:\Windows\system32\Drivers\kmxzone.u2k4
C:\Windows\system32\Drivers\kmxzone.u2k3
C:\Windows\system32\Drivers\kmxzone.u2k2
C:\Windows\system32\Drivers\kmxzone.u2k1
C:\Windows\system32\Drivers\kmxzone.u2k0
C:\Windows\system32\Drivers\kmxcfg.u2k0
C:\Windows\system32\Drivers\kmxcfg.u2k7
C:\Windows\system32\Drivers\kmxcfg.u2k6
C:\Windows\system32\Drivers\kmxcfg.u2k5
C:\Windows\system32\Drivers\kmxcfg.u2k4
C:\Windows\system32\Drivers\kmxcfg.u2k3
C:\Windows\system32\Drivers\kmxcfg.u2k2
C:\Windows\system32\Drivers\kmxcfg.u2k1
C:\Windows\system32\Drivers\KmxAgent.asc
C:\Program Files\Common Files\Spigot
C:\ProgramData\hash.dat
end


Click File ==> Save As

File Name : Fixlist.txt
Save as type : All Types
Location of file to be saved to : Desktop

Click Save button

Open FRST.exe again and click on the [FIX] button. Once completed it will create a new log called FIXLOG.txt . Upload Fixlog.txt with your reply . Once that is done run the next tool
Uploading Fixlog. I'll do the second part after this post.


Attached Files
File Type: txt Fixlog.txt (2.4 KB, 1 views)
My System SpecsSystem Spec
Reply

 Windows 7 Ultimate N 32-bit Update service not running.





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