IE10 will not install on Win7

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  1. Roo66
    Posts : 37
    Win7 Ultimate x64 SP1 Dual Boot
       New #1

    IE10 will not install on Win7


    Hi,

    As the title states, I'm having big problems with the IE10 update, whatever I do it just will not update, giving me the following error:

    Attachment 261117

    I have followed the Windows Update Posting Instructions (hopefully!!), so there should be a CBS.zip file attached.

    Thanks in advance for your help, it really is appreciated.

    Roo
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  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #2

    CheckSUR is clean
    You appear to have run the SFC scan twice - which is not a problem :)
    The first time it ran (finishing about 01:10) it found a fair number of problems and managed to fix all of them
    The second time (finish around 01:30), it found no more problems to fix.

    The remainder of the CBS log has some interesting comments - to select a few...
    Code:
    2013-03-26 01:23:45, Error                 CBS    Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0X900041fb04025, component: amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16421_none_0d549a9b80698a7f, owner: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~9.4.8112.16421.Internet-Explorer-Optional-amd64 [HRESULT = 0x80004005 - E_FAIL]
 Line 9561: 2013-03-26 01:23:18, Info                  CBS    Failed to get session package state for package: Package_1_for_KB2656356~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 11140: 2013-03-26 01:23:19, Info                  CBS    Failed to get session package state for package: Package_2_for_KB2799494~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 12138: 2013-03-26 01:23:19, Info                  CBS    Failed to get session package state for package: Package_37_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 16586: 2013-03-26 01:23:19, Info                  CBS    Failed to get session package state for package: Package_2_for_KB2563227~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 19367: 2013-03-26 01:23:20, Info                  CBS    Failed to get session package state for package: Package_1_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 19686: 2013-03-26 01:23:20, Info                  CBS    Failed to get session package state for package: Package_3_for_KB2560656~31bf3856ad364e35~amd64~~6.1.1.2 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 20160: 2013-03-26 01:23:20, Info                  CBS    Failed to get session package state for package: Package_2_for_KB2552343~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 20495: 2013-03-26 01:23:20, Info                  CBS    Failed to get session package state for package: Package_2_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 21775: 2013-03-26 01:23:20, Info                  CBS    Failed to get session package state for package: Package_25_for_KB2756921~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 27274: 2013-03-26 01:23:35, Info                  CBS    Failed to get session package state for package: Package_26_for_KB2574819~31bf3856ad364e35~amd64~~6.1.1.7 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 28620: 2013-03-26 01:23:35, Info                  CBS    Failed to get session package state for package: Package_2_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 28906: 2013-03-26 01:23:35, Info                  CBS    Failed to get session package state for package: Package_3_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 29813: 2013-03-26 01:23:35, Info                  CBS    Failed to get session package state for package: Package_2_for_KB2620712~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    ...and a large number of similar failure records.

    GOTCHA!

    Code:
     
 Line 36560: 2013-03-26 01:23:37, Info                  CBS    Failed setting restore point [HRESULT = 0x80070422 - ERROR_SERVICE_DISABLED]
    IE10 is unlikely to install wile the System Restore services are disabled - you need to re-enable System Restore and the VSS service, then try again.
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  4. Roo66
    Posts : 37
    Win7 Ultimate x64 SP1 Dual Boot
    Thread Starter
       New #3

    Hi Noeldp,

    Thanks for your quick reply, I turn off system restore as I use Erunt registry backup. Not sure about VSS service, how would I find out about that?

    I won't be able to try anything for a few hours, but I'll give an update when I do.

    Cheers, Roo
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #4

    System Restore backs up a LOT more than just the registry!
    There's no good reason that I know of that you can't use SR and ERUNT.

    Check your VSS settings using the command
    SC QC VSS

    Check if it's currently running using the command
    SC QUERYEX VSS
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  7. Roo66
    Posts : 37
    Win7 Ultimate x64 SP1 Dual Boot
    Thread Starter
       New #5

    I turned SR back on, and created a restore point successfully, then ran the commands you asked with the following results:
    Attachment 261220
    It looks like it's on demand, even though it wasn't currently running (?).
    I then tried reinstalling IE10, but had the same error.
    I reran the SURT and sfc scan, and have attached the new cbs file.
    For what it's worth, both my laptop and other boot on this machine are set out very similarly to this one, with SR disabled and they updated fine.
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #6

    The 0x435 error in the QUERYEX result gives us this "no attempts to start this service have been made since last boot"

    Please attempt to start the service - from an Elevated Command Prompt, run
    NET START VSS

    what is the result?
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  10. Roo66
    Posts : 37
    Win7 Ultimate x64 SP1 Dual Boot
    Thread Starter
       New #7

    I ran the command with the following result:
    Attachment 261284
    I then tried reinstalling IE10, but got the same error as original. It seems to hang with the progress bar about 80% complete.
    I ran the sc queryex vss command on my other boot on this computer to compare (as it updated ok), with the following result:
    Attachment 261285
    It was already started, so maybe that is my problem. Out of curiosity I rebooted into the problem boot to see if the VSS service was still running, but it was stopped with the same 0x435 error.
    How do I turn this service back on to auto start? (I don't remember switching it off, but I am a tinkerer!!) I looked in services.msc but it doesn't appear to be present.
    Interestingly under "Turn Windows Features on or off", it states Internet Explorer 10 (which is ticked). Does it think it's already installed?
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #8

    The VSS status actually normal, I think, if System Restore is switched off (I'd need to play a bit to check)
    The exit code in this instance isn't an error, merely an information :)
    It's quite possible that it does think it's installed....
    What version do you get if you open IE, click on the cog in top right, and select About?

    install Belarc Advisor www.belarc.com what does it have to say about updates and IE?
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  12. Roo66
    Posts : 37
    Win7 Ultimate x64 SP1 Dual Boot
    Thread Starter
       New #9

    Here's the ie version:
    Attachment 261292
    and windows features:
    Attachment 261293
    and results from Belarc (sorry about chopped pieces, but it gives a lot of info about my setup)
    Attachment 261294
    Attachment 261295
    Looks like the actual ie version is what belarc also sees.
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  13. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #10

    Interesting - Windows is obviously a little confused :)
    I'm tied up at the moment - back later!
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