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Windows 7: Windows Update Errors 80073712 and Code 9C59


19 Jul 2013   #1

Windows 7 Ultimate x64
 
 
Windows Update Errors 80073712 and Code 9C59

Hi,

I am getting unknown error code 80073712 for the last four windows updates and they will not install. One of them is IE10 which fails with error code 9C59. I tried install on clean boot, and ran chkdsk but no success. I am attaching screenshots and zip of log files as suggested for this problem. Any help would be greatly appreciated.
sfc /scannow did not find any integrity violations.

Thanks.

--Sanjay



Attached Thumbnails
Windows Update Errors 80073712 and Code 9C59-package-numbers.png   Windows Update Errors 80073712 and Code 9C59-error-codes.png  
My System SpecsSystem Spec
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19 Jul 2013   #2
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Error 80073712 occurs when the Windows component store is corrupt. The component store holds the files and information that's used to install updates. The System Update Readiness Tool checks and repairs corrupt files and registry data. Read the "More information" section of the Description of the System Update Readiness Tool article on the Microsoft Support website for details.
Error codes this applies to:
  • WindowsUpdate_80073712

Follow instructions to troubleshoot the problem Troubleshooting a failed installation of Internet Explorer 10
My System SpecsSystem Spec
20 Jul 2013   #3

Windows 7 Ultimate x64
 
 

Thanks for the pointers Jacee. I ran the Windows Update Readiness tool a few times before I posted retried the updates and it did not work. I also read the article on "Troubleshooting a failed installation of Internet Explorer 10" and its suggestions simply do not apply to my system, except turning of the anti-virus and trying to reinstall which also did not work. Any other suggestions? Is there a way to just erase the component store and let Windows rebuild it?
Thanks.

--Sanjay
My System SpecsSystem Spec
.


20 Jul 2013   #4

Windows 7 Ultimate x64
 
 

I just ran Microsoft Fix It, it claimed the it fixed incorrectly configured update components, but it also did not work.

--Sanjay
My System SpecsSystem Spec
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 Windows Update Errors 80073712 and Code 9C59




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