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Windows 7: Windows 7 Ultimate x64 SP1 install failure

22 Jul 2013   #1
Kincaidious

Windows 7 Ultimate x64
 
 
Windows 7 Ultimate x64 SP1 install failure

Hello,

I've encountered huge problem during SP1 install for Windows 7 x64 (Ultimate). CBS.log checked, I've also tried any tips found on forums around world. None worked.

In CBS.log there are errors encountered concerning missing packages:

Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~amd64~~6.1.7600.16385
Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385

Error: CBS_E_INVALID_PACKAGE -> 0x800f0805.

I believe that the 1st one is scanned by default (ServerCore concerns Win2008, am I right?), second of them - truly concerns Win7.

Inspection so far:

1) I've checked the contents of C:\Windows\servicing\Packages, copied the files from another machine (also Win7 x64 Ultimate) - packages: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.mum and Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.cat. Unfortunatelly - nothing changed. Still cannot install SP1.

2) I've also copied file Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.cat, which originally was found in c:\Windows\system32\catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}. Again nothing changed. Still cannot install SP1.

3) sfc /scannow shows no errors. System Update Readiness Tool also found nothing.

4) I've tried to install SP1 through windows update, also from ISO image (offline package).

5) curious fact is, that by running command dism /online /get-features I get strange manifest:

Image Version: 6.1.7600.16385
Package function list : Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514

Fact is, that Image version is different than Package version. I doubt it is normal, is it?

6) as a tip - laptop had the system preinstalled (Home Premium version), I've upgraded it to Ultimate through Anytime Upgrade.

Any help would be much appreciated, after n-days of trials - I've had enough. Because of the fact, that I did not receive any DVD with Windows 7 by default - full reinstall is not an option.

Below is CBS.log attached.


My System SpecsSystem Spec
.

23 Jul 2013   #2
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64
 
 

Create your own installation media (DVD or USB) using the Windows 7 SP 1 ISO available for download here:

Microsoft

Now perform a clean installation using this.
My System SpecsSystem Spec
24 Jul 2013   #3
Kincaidious

Windows 7 Ultimate x64
 
 

Thank You for the tip and the link. It is not good news to me, as I would have to reinstall the system - however it is a solution though.
My System SpecsSystem Spec
.


24 Jul 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
29 Jul 2013   #5
Kincaidious

Windows 7 Ultimate x64
 
 
Missing files

Sorry, my bad - did not attach the needed files. Here they're. Any help is highly appreciated.
My System SpecsSystem Spec
29 Jul 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I *think* that these are the critical errors...
Code:
Line 2450: 2013-07-28 10:24:52, Error                 CBS    SPI: (CSPICbsClient::OpenPackage:227)Failed to open package with identity Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385 hr=0x800f0805
 Line 2453: 2013-07-28 10:24:52, Error                 CBS    SPI: (CSPICbsClient::OpenPackage:227)Failed to open package with identity Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~amd64~~6.1.7600.16385 hr=0x800f0805
 Line 2457: 2013-07-28 10:24:52, Error                 CBS    SPI: (CSPCInstallTask::ApplicabilityScan:738)SP1 build 17514 pending install currently hr=0x80070bc9
... however, I also suspect that they are resultant errors rather than causes.


Please open Event Viewer
In the left pane, navigate to the Windows Logs
right-click on Applications and select 'Save all events as...' save as Apps.evtx
repeat for the System logs - save as Sys.evtx
Compress both files, and attach to your reply.
My System SpecsSystem Spec
29 Jul 2013   #7
Kincaidious

Windows 7 Ultimate x64
 
 
EventLog

I've attached EventLog entries. I'm not sure but it may be localized to polish language, exactly as the system is set to.

I also believe the problem is with package "Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385". ServerCore is, as I believe - part of server-side framework and is not directly causing the problem. I've also tried to copy the package files from another laptop - no use. So, in fact - Windows may not be scanning for the physical files, but maybe - try to scan other source (registry?)... But it is unknown for now.
My System SpecsSystem Spec
31 Jul 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Interesting....

The Allpication log is only 3 entries, of which the important one is this...

Code:
Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x80070422
The System log has only 5 entries....
none of which are really informative.

Please check the status of System Restore, and the Volume Shadow Copy Service
My System SpecsSystem Spec
01 Aug 2013   #9
Kincaidious

Windows 7 Ultimate x64
 
 

Hello again,

I've checked system restore - it was off. I turned it on, but it proved to be no solution at all. About EventLog entries - I've cleared it before running SP1 installer, so that other hundreds of events wouldn't have darkened the picture.
My System SpecsSystem Spec
01 Aug 2013   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

System restore of itself is almost never a solution - but it can be an indicator.

Please post a new set of event logs, without clearing first.
My System SpecsSystem Spec
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 Windows 7 Ultimate x64 SP1 install failure




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