Win7 Build7601 now "Windows not genuine" message

almac46 · 24 Jul 2013

later the same day as latest updates, computer crashed. Then when restarted, showed blackscreen & msg "Build 7601 This copy of Windows is not genuine"
I have had the computer from new for several years & it came with Win7 Home Premium installed & CoA.
Ran MGAD - results below:- Also jpg shows screenshot (below)of latest WinUpdate History.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {671F0E33-F7A7-4375-B036-8B504A8BFDA4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
2007 Microsoft Office system - 100 Genuine
Microsoft Office Small Business 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-

517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-

134-80004005_B4D0AA8B-920-80070057_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_E2AD56EA-765-

d003_E2AD56EA-766-0_E2AD56EA

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{671F0E33-F7A7-4375-B036-8B504A8BFDA4}

</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-

9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-3220415663-1149132375-

1708588379</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>N61Jv</Model></SYSTEM><BIOS><Manufacturer>American 

Megatrends Inc.</Manufacturer><Version>208</Version><SMBIOSVersion major="2" 

minor="6"/><Date>20100128000000.000000+000</Date></BIOS><HWID>24593507018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</

SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)

</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineDat

a><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-

0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 

2007</Name><Ver>12</Ver><Val>72E0CB773FC073A</Val><Hash>BYirw+DxKyYZHFvBvOTk/PHaYFM=</Hash><Pid>81602-925-9054737-

68041</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 

Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-00CA-0000-0000-

0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 

2007</Name><Ver>12</Ver><Val>8ABF421C4015F14</Val><Hash>dEdos5vGmfqd4ngQGEqqq/mfvao=</Hash><Pid>81606-906-5964803-

64666</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" 

Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" 

Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
Installation ID: 102682336541908222238436961862132276570374206610248901
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9YQTR
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 3
Trusted time: 24/07/2013 3:13:27 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:23:2013 23:01
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAACAAAAAwABAAEA6GFoFmyA9Ix4nyi4XMYS9zBH2v3iJwwQXF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			_ASUS_		_ASUS_
  FACP			_ASUS_		_ASUS_
  HPET			_ASUS_		_ASUS_
  MCFG			_ASUS_		_ASUS_
  ECDT			_ASUS_		_ASUS_
  SSDT			PmRef		CpuPm

ICIT2LOL · 24 Jul 2013

Hello and welcome Almac mate have you tried a system restore to before the updates?

First try the restore from safe mode if possible if that doesn't work try SFC and chkdsk SFC /SCANNOW Command - System File Checker

Disk Check

Now what model is the Asus it is quite handy to have a few specs to work on if you have backed up your stuff? cos you may have to factory default the thing or use any media you got with the machine. If you haven't got media then don't worry as you can do a clean install from a stick or disk using an ISO and the activation code on the Microsoft sticker just that you will lose all data. .

almac46 · 24 Jul 2013

Thanks.
Unfortunately when the computer crashed & I had to restart, it said something about it would delete restore points (which seemed strange), but gave me no other alternative. So I now only have those from 2010.
BUT anyway, when checking the System info screen in Control Panel, I saw "Change Product Key" which I tried, & entered the Product Key from the CoA on the bottom of the laptop & hey presto, the Activation was successful. (& the "not genuine" message has now disappeared).
I cannot recall whether I had ever "activated " it before or not.
Anyway, fingers crossed that all is now OK. I will do a new system restore point now.

ICIT2LOL · 24 Jul 2013

Well glad it is going again mate plus it might be an idea to back up the registry too:)

Now I have my own mess to try and sort my main machine has just crashed and it looks horribly like I shall have to do a clean install

almac46 · 24 Jul 2013

good luck

ICIT2LOL · 24 Jul 2013

Gonna need it mate looks pretty terminal

NoelDP · 24 Jul 2013

The problem is that your system is unable to properly read the BIOS SLIC table that should be present in the system to be able to self-activate the OS.

You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.

You may need to activate by phone.