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Windows 7: Updates will not install

24 Jul 2013   #1
blockie

 
Updates will not install

I had 7 important updates that downloaded OK but would not install. The two error codes were 64C and 66A. There was no message except "Failed to install". I tried several times with same result. I then tried to install one at a time. Got the same results.

I then followed the instructions in your Win Update Instructions, got a good results from the "scannow"scan.
CBS.zip is attached-

Waiting for your instructions.
Bill


My System SpecsSystem Spec
24 Jul 2013   #2
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Hello Bill, until someone who can read your logs come by, you can give this a try, Option Two. Windows Update - Reset
My System SpecsSystem Spec
25 Jul 2013   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The problem appears to relate to the Event Log services....
Code:
(w) Unable to open Event Log 0x000006B5 Application  OpenEventLog failed: 0x000006B5 - The interface is unknown.
.
(w) Unable to open Event Log 0x000006B5 System  OpenEventLog failed: 0x000006B5 - The interface is unknown.
This is the second time I've seen these two errors in the past 24 hours - I'm beginning to suspect enemy action, since I've only ever seen them together once before.


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds
My System SpecsSystem Spec
25 Jul 2013   #4
blockie

 

Thanks guys,
I did both and it did not improve the situation. Incidentally there was no malware when I ran the scan.
I ran the second option of the Windows reset tutorial. No change.
This is what I did do.
1.I noted that the failures began on July 10.Prior to that date only a couple of failures. (looked at history)
2. Did a RESTORE back to July 8. First try to update there were 17 important updates and all but 4 were successful. These four were the same ones that failed in my first post. Note: I omitted a sentence on my first post. Of the 7 files mentioned 3 did install OK,
3. Tried an install on the remaining four . All four failed. They downloaded OK but would not install.
4. Attached is a snip of the update list that failed.

Unless there are other ideas, I won't do anything else, regarding update, until I get somebody to look at the CBS.zip file that I attached to the first post.


Attached Thumbnails
-capture.png  
My System SpecsSystem Spec
27 Jul 2013   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The usual solution to this problem is the easy one.
Uninstall .NET 4 and install .NET 4.5 instead.
My System SpecsSystem Spec
27 Jul 2013   #6
blockie

 

NoelDP,
It appears that the installation o f.NET 4.5 did the trick. When I went to Update they had already been installed satisfactorily. Selected three of the "nice to have updates" and they installed satisfactorily. So will keep my fingers crossed .
Thanks to everybody who responded to my post.
Bill
My System SpecsSystem Spec
27 Jul 2013   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Great

Good luck
My System SpecsSystem Spec
27 Jul 2013   #8
blockie

 

OOPS !!!
Did a manual update just 15 minutes ago. There were 7 updates were automatically selected. I instaled l them as follows:

1. Started a manual install. All 7 downloaded OK. Only i installed 6 failed
2. Started another manual install. 6 selected 4 installed 2 failed
3. Started another manual instal. 2 selected 2 installed no failures. All seven now installed after three manual installs.
Although all installs were made it seems that some problems remain
My System SpecsSystem Spec
28 Jul 2013   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's not too bad -possibly a little residual corruption
What happens if you attempt to open Event Viewer ?
If it opens OK, look for the Windows Application and System logs - do they open OK?
My System SpecsSystem Spec
28 Jul 2013   #10
blockie

 

I can open Event Viewer and then Application and System Logs.


Quote   Quote: Originally Posted by NoelDP View Post
That's not too bad -possibly a little residual corruption
What happens if you attempt to open Event Viewer ?
If it opens OK, look for the Windows Application and System logs - do they open OK?
My System SpecsSystem Spec
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 Updates will not install




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