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Windows 7: Unable to perform Windows Updates


25 Jul 2013   #1

Windows 7
 
 
Unable to perform Windows Updates

Hi guys,

I have a Windows 7 machine which is unable to perform windows updates and has other issues.(Windows error: Unknown Publisher on windows files)
Each time I try to perform an update I get an error message. It doesn't matter whether I do one update at a time or all. The error messages are not the same for each time I try.
I'm guessing the two issues are related but am struggling to find a solution.

Sean.




Attached Thumbnails
Unable to perform Windows Updates-updateerror.png  
My System SpecsSystem Spec
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25 Jul 2013   #3

Windows 7
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Thanks for the links gregrocker, I'll give them a go.

Sean
My System SpecsSystem Spec
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27 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
28 Jul 2013   #5

Windows 7
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Please follow the Windows Update Posting Instructions and post the requested data
Yes I know, I've already been rapped over the knuckles for my post. I'll use the links given and see how I go.
My System SpecsSystem Spec
28 Jul 2013   #6

Windows 7 Pro. 64/SP-1
 
 

BSeanD I have been reading your post from the first of the year and none were finished.
Were any of those previous problems fixed?

Doing this would also be helpful to those who are trying to help you.

By Brink.
System Info - See Your System Specs
My System SpecsSystem Spec
28 Jul 2013   #7

Windows 7
 
 

Ok here's what I have done. I've used the scannow command but it didn't find anything, I ran it a few times as it recommended to do so.
I tried the windows update reset but that didn't work either.
It's a bit hard to get access to the machine as it's in another state and is used for much of the day. I would really like to be able to get my hands on it but unfortunately I can't.

I'm reading through the post given to me by the moderator, hopefully I'll get a chance today to get access to the machine.
My System SpecsSystem Spec
29 Jul 2013   #8

Windows 7
 
 

Well I'm unable to fix this machine remotely, really wish I could get my hands on it, so I have to someone in to look at it for me. I'll post any info I can when it's done.
My System SpecsSystem Spec
29 Jul 2013   #9
Microsoft MVP

 

Did you run the System Update Readiness tool? Post back the CBS log.

If this does not fix it I would do a Repair Install. Be sure to turn everything off at startup in msconfig>Startup and >Services after Hiding All MS Services. Read closely what is involved so you can have your partner ready on the other end to support it once it goes into boot mode.
My System SpecsSystem Spec
29 Jul 2013   #10

Windows 7
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Did you run the System Update Readiness tool? Post back the CBS log.

If this does not fix it I would do a Repair Install. Be sure to turn everything off at startup in msconfig>Startup and >Services after Hiding All MS Services. Read closely what is involved so you can have your partner ready on the other end to support it once it goes into boot mode.
Didn't get a chance too gregrocker. Out of my hands now but I'm hoping to get information on what is done.
My System SpecsSystem Spec
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 Unable to perform Windows Updates




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