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Windows 7: Auth returns invalid key on Vista OEM -> 7 clean update

26 Jul 2013   #1

Various XP/Vista/7/Linux/BSD/UNIX
 
 
Auth returns invalid key on Vista OEM -> 7 clean update

Hi there.

PC is Dell box and came with Vista Home Basic OEM. Hard drive has died and so I've replaced it. I don't have installation media for Vista. I've purchased 7 update (English_Windows_7_Professional_SP1_W64_X17-59186.img) from my work to use instead. They are a UK University and have a deal with Microsoft for cheaper licenses for staff.

Install went fine but refuses to activate. Get "invalid key". I've contacted Microsoft by phone but the rather unhelpful lady told me the _only_ way was to reinstall Vista and then upgrade to 7. I thought someone may be able to help here as a) I don't have the media for Vista and b) I'd prefer a fresh install anyway.

MGA details:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85296
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {4C4FB4F9-1885-4276-ABC5-2AED6B2CDDC5}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4C4FB4F9-1885-4276-ABC5-2AED6B2CDDC5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85296</PID><PIDType>5</PIDType><SID>S-1-5-21-1895959469-2302638636-2806840924</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 740 Enhanced</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.2.4 </Version><SMBIOSVersion major="2" minor="4"/><Date>20091103000000.000000+000</Date></BIOS><HWID>DA2A3D07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>bMk    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-000006-00-2057-7601.0000-2082013
Installation ID: 018853265363114536804166381834758956260690632620202876
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PW487
License Status: Initial grace period
Time remaining: 43080 minute(s) (29 day(s))
Remaining Windows rearm count: 2
Trusted time: 27/07/2013 04:14:55

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAAABAAEAAgACAAAAAQABAAEA6GF6SnS1fA/84DoeFsZiPUzF8GjI9A==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          bMk    
  FACP            DELL          bMk    
  HPET            DELL          bMk    
  BOOT            DELL          bMk    
  MCFG            DELL          bMk    
  SSDT            PTLTD         POWERNOW
  ASF!            DELL          bMk    
  SLIC            DELL          bMk
Any help would be gratefully received.

ATB

--
Cheers,
Darren


My System SpecsSystem Spec
.

26 Jul 2013   #2

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

I remember that doing a second install with the retail upgrade will work.

Clean Install with a Upgrade Windows 7 Version
My System SpecsSystem Spec
26 Jul 2013   #3

Various XP/Vista/7/Linux/BSD/UNIX
 
 

Thank you for the advice, I'm attempting it right now. Will report back on the outcome.

ATB

--
Cheers,
Darren
My System SpecsSystem Spec
.


26 Jul 2013   #4

Various XP/Vista/7/Linux/BSD/UNIX
 
 

Unfortunately no dice.

Upgrade goes through successfully but after letting it all load up back to desktop and attempting activation it fails with the same message.

ATB

--
Cheers,
Darren
My System SpecsSystem Spec
26 Jul 2013   #5

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Are you sure you are typing in all the correct letters & numbers of the Key Code ?
My System SpecsSystem Spec
27 Jul 2013   #6

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Product key that is on the MGADiag report is the Default Key Windows uses if you don't input a Product key during installation .

Right click on Computer inside the start menu select Properties . Scroll to the bottom click on Change Product Key and type in the Product key that came with your Windows 7 installation disc .
My System SpecsSystem Spec
27 Jul 2013   #7

Various XP/Vista/7/Linux/BSD/UNIX
 
 

Yeah; double, triple and quadruple checked them

Is there any merit in the Microsoft lady's suggestion of installing Vista first? I don't see how it could make any difference but then again, I don't fully get their authentication madness...

ATB

--
Cheers,
Darren
My System SpecsSystem Spec
27 Jul 2013   #8

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Is your installation disc an Upgrade or Full edition ?
My System SpecsSystem Spec
27 Jul 2013   #9

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

The above tutorial link I gave you has worked for thousands of upgrade installs since Windows 7 was first released. Did the University give you the key code or email it to you ?
My System SpecsSystem Spec
27 Jul 2013   #10

Various XP/Vista/7/Linux/BSD/UNIX
 
 

Message is the same whether I click on "Change Product Key" or the activation link directly above it. Screenshot:Name:  failed_activation_message.png
Views: 4
Size:  9.2 KB

ATB

--
Cheers,
Darren


My System SpecsSystem Spec
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 Auth returns invalid key on Vista OEM -> 7 clean update




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