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W7 key on laptop sticker is suspect
I thought the clean install of Windows 7 (x64) on my son's Acer Aspire laptop had gone OK but I reckoned without Microsoft's activation. I ran the install using a retail disc which came with another computer.
Before running the install I took the precaution of running Belarc Advisor on the laptop to check the W7 licence key was the same as the one on the sticker. It turned out to be completely different, although both keys are in the normal XXXXX-*5 format.
Windows activation will not accept either key, but gives a different error for the two. When I try the sticker key it says
When I try the key retrieved by Belarc Advisor it comes up with error code 0xC004003 and messageInvalid product key. The product key you have entered does not appear to be a valid Windows 7 product key. Please check your product key and type it again.
- with a button to click for an error description, which turns out to be...A problem occurred when Windows tried to activate
Thanks Microsoft, that's really helpful. (Reminds me of an old IBM mainframe error code whose description was 'An error has occurred. Correct the error and retry the job'. Any other Cobol dinosaurs on the forum remember that one?)The software licensing service reported that license evaluation failed.
I would appreciate advice what to do next. The laptop was bought new and this is the first time Windows has been reinstalled, so I can't see any reason why the sticker key should be different from the key (according to Belarc) held on the laptop.
Before I did the clean install I took an image copy so if needs be I could restore the original.
I ran MGADiag. Results:
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7 Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34= Windows Product ID: 00359-OEM-8992687-00006 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {B5C1000C-C138-46BD-9122-66014E23E35B}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.130318-1533 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{B5C1000C-C138-46BD-9122-66014E23E35B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1397332206-2344048591-1717802263</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5741 </Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>V1.02</Version><SMBIOSVersion major="2" minor="6"/><Date>20100205000000.000000+000</Date></BIOS><HWID>A2D13507018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00178-926-800006-02-2057-7601.0000-2102013 Installation ID: 003933472925487860275503991215808713101932766256255270 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 7QJB7 License Status: Initial grace period Time remaining: 34380 minute(s) (23 day(s)) Remaining Windows rearm count: 3 Trusted time: 29/07/2013 17:51:35 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAeqjApeARmjCaUfJD7NTKJgTWxtKcEVxd OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ACRSYS ACRPRDCT FACP ACRSYS ACRPRDCT HPET ACRSYS ACRPRDCT BOOT ACRSYS ACRPRDCT MCFG ACRSYS ACRPRDCT ASF! ACRSYS ACRPRDCT SLIC ACRSYS ACRPRDCT ASPT ACRSYS ACRPRDCT SSDT PmRef CpuPm SSDT PmRef CpuPm SSDT PmRef CpuPm