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Windows 7: IE10 reinstallation fails with Code 9C55 on HP Pavilion dv6

31 Jul 2013   #1

Windows 7 Home Premium 64bit
 
 
IE10 reinstallation fails with Code 9C55 on HP Pavilion dv6

The IE10 Windows update initially installed successfully on my HP Pavilion dv6 (dv6t) Notebook PC.
However, I uninstalled IE10 because a key web application I used was not supported with IE10.
This application is now supported with IE10 so I attempted to reinstall the IE10 Windows Update.
The installation fails as shown here in the Windows Update History log detail:

Internet Explorer 10 for Windows 7 for x64-based Systems
Installation date: ‎7/‎30/‎2013 3:31 PM
Installation status: Failed
Error details: Code 9C55
Update type: Optional

This is the exact issue/scenario discribed here:
I have an issue with re-installing internet explorer 10. - Microsoft Community

I also attempted to install IE10 manually (using IE10-Windows6.1-x64-en-us.exe) but this failed as well.
The reference article from the manual installation attempt is this one:

Internet Explorer 10 does not install on some hybrid graphics systems

But this would seem not to apply since 1) IE10 initially installed successfully, and 2) my laptop is configured with Intel HD Graphics 3000 (not the AMD cards referenced in kb/2823483).

The CBS.zip is attached. Any remedies, pointers, or suggestions would be greatly appreciated!




Attached Files
File Type: zip CBS.zip (7.03 MB, 1 views)
My System SpecsSystem Spec
.

31 Jul 2013   #2

Win-7 Home Prem 64-bit 7601 Free SP1
 
 

My System SpecsSystem Spec
31 Jul 2013   #3

Windows 7 Home Premium 64bit
 
 

Thanks for the suggestion, ThrashZone. I get the following per the secedit (log attached). Installed/ran CheckSUR again (No errors detected) and went ahead and rebooted. Unfortunately, the IE10 install still fails.

Administrator Command Prompt:
C:\>secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose
An extended error has occurred.
The task has completed with an error.
See log %windir%\security\logs\scesrv.log for detail info.


Attached Files
File Type: log scesrv.log (292.1 KB, 2 views)
My System SpecsSystem Spec
.


02 Aug 2013   #4

Windows 7 Home Premium 64bit
 
 

Any suggestions at all greatly appreciated (really need to figure a way to upgrade/update to IE10).
Thanks much!
My System SpecsSystem Spec
04 Aug 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please post the C:\Windows\windowsupdate.log file - there's nothing significant in either SFC/CBS or CheckSUR logs
My System SpecsSystem Spec
04 Aug 2013   #6

Windows 7 Home Premium 64bit
 
 

Thanks for reviewing the SFC/CBS and CheckSUR logs, NoelDP. And I have attached the windowsupdate.log file - Note the last attempt to install the IE10 update was on 7/30/2013 :

Internet Explorer 10 for Windows 7 for x64-based Systems
Installation date: ‎7/‎30/‎2013 3:31 PM
Installation status: Failed
Error details: Code 9C55
Update type: Optional


Attached Files
File Type: zip WindowsUpdate.zip (110.3 KB, 1 views)
My System SpecsSystem Spec
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 IE10 reinstallation fails with Code 9C55 on HP Pavilion dv6




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