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Windows 7: cannot update to IE 10, error Code 9C59


03 Aug 2013   #1
sadlerb98

Windows 7 Home Premium 64 bit
 
 
cannot update to IE 10, error Code 9C59

Hello. I've tried to do as suggested on other threads regarding this topic. I've ran the System Update Readiness Tool (SURT) and also have ran the SFC Scan, which found no errors. I'm attaching the screen shot of the error and the log collection.

thanks,
Bobby




Attached Thumbnails
-9c59.png  
My System SpecsSystem Spec
04 Aug 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There's one error outstanding in the CheckSUR log...
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-ie-htmleditingsupport_31bf3856ad364e35_10.2.9200.16521_none_714720152a9a3a04.manifest
...and the SFC log is clear.

There are however, some serious errors in the background CBS log...
Code:
2013-08-03 18:22:15, Info                  CBS    Failed to call GetDeploymentInformation on deployment: amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_10.2.9200.16521_none_cba0e8fb897ea591 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Info                  CBS    Failed to get component state. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Info                  CBS    Failed to get Transaction State for package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521, update: Internet-Explorer-amd64 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Info                  CBS    Failed to get current state. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Info                  CBS    Failed to populate updates for package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Info                  CBS    Failed to add child package to the strategy [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Info                  CBS    Failed to add child package to the strategy [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Info                  CBS    Failed to add package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Info                  CBS    Failed to prepare starting packages [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-03 18:22:15, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
We'll have to keep an eye on those after we've fixed the known error.

I'll post back with a fix protocol later.
My System SpecsSystem Spec
04 Aug 2013   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - sb9aa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder sb9aa in the same place.
Open this folder - there should be one folder inside it (Manifests, )

Copy the content manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
04 Aug 2013   #4
sadlerb98

Windows 7 Home Premium 64 bit
 
 

Thanks Noel. I did as you instructed. Attached is the CSB zipped folder. I appreciate the assistance.

update: Noel-I now have IE 10! If you see anything else that I need to fix upon examination of the CSB folder, please let me know. thanks so much.

Bobby


Attached Files
File Type: zip CBS.zip (7.06 MB, 2 views)
My System SpecsSystem Spec
04 Aug 2013   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's repaired that error, at least
There are still some problems in the CBS log, by the look of it....
Code:
 
2013-08-04 08:41:12, Info                  CBS    Plan: Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521, Update: Internet-Explorer-Empty-Optional, current: Absent, pending: Default, start: Absent, applicable: Installed, targeted: Installed, limit: Installed, selected: Default
2013-08-04 08:41:12, Error                 CSI    00000303@2013/8/4:12:41:12.280 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(2754): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
  MissingFileSystemResource on resource [127]"\winsxs\manifests\amd64_microsoft-windows-ie-htmleditingsupport_31bf3856ad364e35_10.2.9200.16521_none_714720152a9a3a04.manifest"[gle=0x80004005]
2013-08-04 08:41:20, Error                 CSI    00000304 (F) HRESULT_FROM_WIN32(14098) #6704637# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000})
[gle=0x80073712]
2013-08-04 08:41:20, Info                  CBS    Failed to call GetDeploymentInformation on deployment: amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_10.2.9200.16521_none_cba0e8fb897ea591 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    Failed to get component state. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    Failed to get Transaction State for package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521, update: Internet-Explorer-amd64 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    Failed to get current state. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    Failed to populate updates for package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    Failed to add child package to the strategy [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    Failed to add child package to the strategy [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    Failed to add package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    Failed to prepare starting packages [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:20, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, status: 0x80073712, failure source: CBS Other, start state: Staged, target state: Installed, client id: DISM Package Manager Provider
2013-08-04 08:41:20, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-04 08:41:20, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2013-08-04 08:41:20, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2013-08-04 08:41:22, Info                  CBS    Reboot mark refs: 0
2013-08-04 08:41:22, Info                  CBS    SQM: Reporting package change for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, current: Staged, pending: Default, start: Staged, applicable: Installed, target: Installed, limit: Installed, hotpatch status: StillGoing, status: 0x0, failure source: CBS Other, reboot required: False, client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 757, first merged sequence: 757
2013-08-04 08:41:22, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, session id: 142859, sample type: Standard
2013-08-04 08:41:22, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2013-08-04 08:41:22, Info                  CBS    SQM: Reporting package change completion for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, current: Staged, original: Staged, target: Installed, status: 0x80073712, failure source: CBS Other, failure details: "(null)", client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 757, first merged sequence: 757
2013-08-04 08:41:22, Info                  CBS    SQM: plan time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-08-04 08:41:22, Info                  CBS    SQM: resolve time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-08-04 08:41:22, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-08-04 08:41:22, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-08-04 08:41:22, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, session id: 142862, sample type: Standard
2013-08-04 08:41:22, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2013-08-04 08:41:22, Info                  CBS    Enabling LKG boot option
2013-08-04 08:41:22, Info                  CBS    Exec: End: nested restore point - complete.
2013-08-04 08:41:22, Info                  CBS    Restored system sleep block state: 0x80000000
2013-08-04 08:41:22, Info                  CBS    Exec: Processing complete.  Session: 30314767_3781149558, Package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:23, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:23, Info                  CBS    Session: 30314767_3781149558 finalized. Reboot required: no [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-08-04 08:41:23, Info                  CBS    Session: 30314767_3981453910 initialized by client DISM Package Manager Provider.
See what happens with Windows UPdate now, and then I'll see if we can do anything with it - unfortunately, this type of error is a difficult one
My System SpecsSystem Spec
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 cannot update to IE 10, error Code 9C59




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