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Windows 7: Continuous error installing MS Office 2010 SP 2 update

06 Aug 2013   #1

Windows 7 Ultimate 64
 
 
Continuous error installing MS Office 2010 SP 2 update



I've restarted the PC many times, redownloaded, reattempted to install, it always gives me the same error.

It's trying to install from the directory:

C:\MSOCache\All Users\{90140000-0011-0000-0000-0000000FF1CE}-C\

Code 8024002D


I suspect that it could be an issue with running out of HDD space. A month or so ago, I had 10 Gb free on C:\, and that had been the amount of free space for the last year or so. Suddenly, the HDD space began to dwindle, despite me not having installed anything new, or doing anything different, and it is not at around 1 Gb free. All games and apps are installed on to D:\. I've run a virus scan, and no results. I don't know what has caused this.


My System SpecsSystem Spec
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07 Aug 2013   #2

Windows 7 Ultimate 64
 
 

I freed up space and tried again, still getting the same error, so it's not a lack of HDD space issue.
My System SpecsSystem Spec
07 Aug 2013   #3

W7 X-64 W8.1 X-64 Opensuse 13.1 W2003 Server
 
 

Hi there
try a TOTAL uninstall of MS Office 2010 - reboot and then try again. Install MS office, then apply windows updates - you might need to apply two or three sets before SP2 appears in the update list.

(I assume your Windows 7 install is at SP1 level -- that a pre-req for Office 2010 sp2).

UNINSTALL via control panel -- not via the OFFICE DVD.

Cheers
jimbo
My System SpecsSystem Spec
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07 Aug 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Often this type of problem is due to permissions - many times related to the existence of the MSOCache folder - you should check that before proceeding with anything else.
My System SpecsSystem Spec
09 Aug 2013   #5

Windows 7 Ultimate 64
 
 

Thanks for these suggestions. I've noticed that I don't have an C:\MSOCache\ folder on my drive. I have hidden and protected files\folders set to be shown, and that folder doesn't appear on my C:\ even when the update is attempting to install. Yet when I try again to install the update, a chunk of my spare space on C:\ disappears.

It looks like the error I received directly means that the source folder does not exist:
http://windows.microsoft.com/en-US/w...error-8024002D

Which makes me wonder why it's trying to install from a non-existent directory, rather than wherever it downloaded to (which I can't locate), or if it screwed up the download and the file is no longer retained, why it doesn't detect this and re-download the file.
My System SpecsSystem Spec
09 Aug 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The Office installer will always attempt updating from the MSOCache folder - but many OEMs fail to provide this as part of their image.
There are ways around it - but I'm over the sobriety limit, so I won't attempt to advise on it until tomorrow.
My System SpecsSystem Spec
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 Continuous error installing MS Office 2010 SP 2 update




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