Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 Update "Service Not Running" Error

07 Aug 2013   #11
pmr1990

Windows 7 Home Premium 32bit
 
 

its Acer Aspire 5740. Latest version already installed.

Someone please help.


My System SpecsSystem Spec
.
07 Aug 2013   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
07 Aug 2013   #13
pmr1990

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Please follow the Windows Update Posting Instructions and post the requested data
Done everything as per the instructions.
1. System Update Readiness Tool (SURT)
-unable to find the software

2. SFC Scan
-Done scan, but i am unable to copy and upload the log file. Getting error message as "Access denied"

3. Windows Update Error Codes
- No error code displayed, just the error message as in thumbnail.

4. Log Collection
-Done scan, but i am unable to copy and upload the log file. Getting error message as "Access denied"

All i have is FSS report which i have posted recently.. If you need some other details, please guide me and i will provide the same.

I have been really waiting for you to help me out. Please
My System SpecsSystem Spec
.

07 Aug 2013   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You obviously haven't read the instructions properly.
Please do so.
My System SpecsSystem Spec
07 Aug 2013   #15
pmr1990

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
You obviously haven't read the instructions properly.
Please do so.
I dont understand what step i missed. Can u please tell me.
My System SpecsSystem Spec
07 Aug 2013   #16
pmr1990

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
You obviously haven't read the instructions properly.
Please do so.
i wil check once again. please help me out
My System SpecsSystem Spec
07 Aug 2013   #17
pmr1990

Windows 7 Home Premium 32bit
 
 

Getting error for SURT tool.
have done all the possible things i could do as listed in the instructions.
1. Tried to install and run SURT, got error.
2. Done SFC scan
3. No error codes listed
4. C:\Windows\Logs - i am unable to copy, make it zip or do anything with the log file. Getting error as " Access denied".

Cant my problem be solved ?
My System SpecsSystem Spec
07 Aug 2013   #18
gelectr

XP Home, Pro, 98SE, 7 home premium, and Debian Linux
 
 

Quote   Quote: Originally Posted by pmr1990 View Post
Quote   Quote: Originally Posted by NoelDP View Post
You obviously haven't read the instructions properly.
Please do so.
I dont understand what step i missed. Can u please tell me.

NoelDP has much more experience and knowledge than I, pmr1990. Work with him and good things happen. I've heard/read great reviews about him. One thing you missed was the SURT program. With all due respect, "unable to find the software" does not equate to "Done everything as per the instructions". According to your FSS log, you're running Windows 7 Home Premium, 32 bit, so the software is here:

Download System Update Readiness Tool for Windows 7 (KB947821) [May 2013] from Official Microsoft Download Center

It's on the page that the posting instructions link to.

And the CBS log: When you try to copy (not move) the C:\Windows\Logs\CBS folder to the desktop as in the instructions, you should not be getting an "Access Denied" error. Even if I try to delete/move it, Windows still allows me to. Are you using a "limited user" account or an administrator account?
Greg
My System SpecsSystem Spec
07 Aug 2013   #19
pmr1990

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by gelectr View Post
Quote   Quote: Originally Posted by pmr1990 View Post
Quote   Quote: Originally Posted by NoelDP View Post
You obviously haven't read the instructions properly.
Please do so.
I dont understand what step i missed. Can u please tell me.

NoelDP has much more experience and knowledge than I, pmr1990. Work with him and good things happen. I've heard/read great reviews about him. One thing you missed was the SURT program. With all due respect, "unable to find the software" does not equate to "Done everything as per the instructions". According to your FSS log, you're running Windows 7 Home Premium, 32 bit, so the software is here:

Download System Update Readiness Tool for Windows 7 (KB947821) [May 2013] from Official Microsoft Download Center

It's on the page that the posting instructions link to.

And the CBS log: When you try to copy (not move) the C:\Windows\Logs\CBS folder to the desktop as in the instructions, you should not be getting an "Access Denied" error. Even if I try to delete/move it, Windows still allows me to. Are you using a "limited user" account or an administrator account?
Greg
Yeah i missed the SURT program. The microsoft website didnt give me a link to download SURT at first. Thanks for the link. I did try SURT program. It gives me an error message. Screenshot attached in previous post.
And yes, i am using the administrator account. Trust me, i am getting an access denied error while i try to copy the CBS folder.
My System SpecsSystem Spec
07 Aug 2013   #20
gelectr

XP Home, Pro, 98SE, 7 home premium, and Debian Linux
 
 

Quote   Quote: Originally Posted by pmr1990 View Post

I did try SURT program. It gives me an error message. Screenshot attached in previous post.
And my research on that error shows that points back to that Intel Storage driver again, especially if your HDD is over 700GB. They have released a new one since the OEM driver. Are you running version 9.6.0.1014?

http://global-download.acer.com/GDFi...C=ACER&SC=PA_6
My System SpecsSystem Spec
Reply

 Windows 7 Update "Service Not Running" Error




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Win7 - Windows Update Error "Service is not running"
Hello, can someone here please kindly help me with my problems re Windows Update --- I have tried to run Windows Update on my computer and received the following error message: I have tried the Windows Update Troubleshooter for Windows 7 from "Windows Update Cannot Check For Updates"...
Windows Updates & Activation
Windows Update "Service Not Running" Error
My problem is identical to kpk13's posted 1 week ago, but the solution that worked for him doesn't work for me. I'm trying to run Windows update on a Windows 7 laptop I haven't used in a while, and get the message "Windows update cannot currently check for updates, because the service is not...
Windows Updates & Activation
Windows Update "Service Not Running" Error
I am running windows 7 home premium. When I click "Check for updates" on Windows Update, I get this error: "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer." However, the services are running (well started, not sure if...
Windows Updates & Activation
Windows 7 update "Service Not Running Error"
Long story short, Ive been attempting to install Games for Windows Live however everything I have encountered so far has led me here to ask for the help of others. You see I am running windows 7 home premium 64bit and when I attempt to update windows its states that "Windows update service is not...
Windows Updates & Activation
Windows 7 update "Service Not Running Error"
I am running windows 7 home premium. Windows update says the service is not running, please restart. I have restarted and the problem has persisted for over a few weeks. I have checked sevices to see if it is stopped. The windows update service doesent even show up.... Is there a way the files...
Windows Updates & Activation
Windows 7 Update "Service Not Running" Error
I went to try to run some updates since I have not done so in a little while, and I kept getting an error saying "Service not running". I tried the microsoft fit program, but that did not work. Upon further investigation I found that most of the update files (the .dll) were no longer on my machine....
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:34.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App