Windows 7 Update "Service Not Running" Error

its Acer Aspire 5740. Latest version already installed.

Someone please help.

NoelDP said:

You obviously haven't read the instructions properly.
Please do so.

I dont understand what step i missed. Can u please tell me.

NoelDP said:

You obviously haven't read the instructions properly.
Please do so.

i wil check once again. please help me out

Getting error for SURT tool.
have done all the possible things i could do as listed in the instructions.
1. Tried to install and run SURT, got error.
2. Done SFC scan
3. No error codes listed
4. C:\Windows\Logs - i am unable to copy, make it zip or do anything with the log file. Getting error as " Access denied".

Cant my problem be solved ?

pmr1990 said:

NoelDP said:

You obviously haven't read the instructions properly.
Please do so.

I dont understand what step i missed. Can u please tell me.

NoelDP has much more experience and knowledge than I, pmr1990. Work with him and good things happen. I've heard/read great reviews about him. One thing you missed was the SURT program. With all due respect, "unable to find the software" does not equate to "Done everything as per the instructions". According to your FSS log, you're running Windows 7 Home Premium, 32 bit, so the software is here:

Download System Update Readiness Tool for Windows 7 (KB947821) [May 2013] from Official Microsoft Download Center

It's on the page that the posting instructions link to.

And the CBS log: When you try to copy (not move) the C:\Windows\Logs\CBS folder to the desktop as in the instructions, you should not be getting an "Access Denied" error. Even if I try to delete/move it, Windows still allows me to. Are you using a "limited user" account or an administrator account?
Greg

gelectr said:

pmr1990 said:

NoelDP said:

You obviously haven't read the instructions properly.
Please do so.

I dont understand what step i missed. Can u please tell me.

NoelDP has much more experience and knowledge than I, pmr1990. Work with him and good things happen. I've heard/read great reviews about him. One thing you missed was the SURT program. With all due respect, "unable to find the software" does not equate to "Done everything as per the instructions". According to your FSS log, you're running Windows 7 Home Premium, 32 bit, so the software is here:

Download System Update Readiness Tool for Windows 7 (KB947821) [May 2013] from Official Microsoft Download Center

It's on the page that the posting instructions link to.

And the CBS log: When you try to copy (not move) the C:\Windows\Logs\CBS folder to the desktop as in the instructions, you should not be getting an "Access Denied" error. Even if I try to delete/move it, Windows still allows me to. Are you using a "limited user" account or an administrator account?
Greg

Yeah i missed the SURT program. The microsoft website didnt give me a link to download SURT at first. Thanks for the link. I did try SURT program. It gives me an error message. Screenshot attached in previous post.
And yes, i am using the administrator account. Trust me, i am getting an access denied error while i try to copy the CBS folder.

pmr1990 said:

I did try SURT program. It gives me an error message. Screenshot attached in previous post.

And my research on that error shows that points back to that Intel Storage driver again, especially if your HDD is over 700GB. They have released a new one since the OEM driver. Are you running version 9.6.0.1014?

http://global-download.acer.com/GDFi...C=ACER&SC=PA_6