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Windows 7: Printer driver not available in Windows Update

06 Aug 2013   #1

Windows 7 Ultimate X64
 
 
Printer driver not available in Windows Update

I posted elsewhere earlier that when I tried to install an OKI C511 printer in Win 7 Home Premium (32 bit) it could not find a driver in Windows Update. This is puzzling since I had installed the same printer on another Windows 7 computer and the driver was found in update.

I've now gone into OKI's website and followed their advice about installing a plug and play printer; when I tried the first part of installing the same printer on another Windows 7 computer to the point where I select OKI from the list of manufacturers, it does list the C511 as one available through Windows 7. (I did not proceed beyond that as I did not want to complete the installation on that computer).

So why did not the Win 7 on which I was trying to install this printer not pick it up? And, I am never offered any Optional Updates on that computer either (although I have the "Give me recommended updates..." box checked).

I would really welcome any suggestions about these problems.

Regards

John

My System SpecsSystem Spec
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07 Aug 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

My System SpecsSystem Spec
07 Aug 2013   #3

Windows 7 Ultimate X64
 
 

Thanks Noel - that is indeed where I got the driver from but I'm having great difficulty getting this to operate a shared printer connected to another Win 7 computer. Printer recognised, connected (all looks good), accepts the Print command, but won't print - never gets further than the print queue. Two other "remote" computers (Win 7 and XP) operate the printer OK, as does the host. It's as if when I try printing from the problem one it never gets further than the host. I've posted the problem elsewhere in these forums but I'm totally stumped by this one!

Cheers

John
My System SpecsSystem Spec
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08 Aug 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've never used an OKI, so I can't really help more
My System SpecsSystem Spec
09 Aug 2013   #5

 
 

1. Click "Start" and then click "Devices and Printers" on the Windows & computer.
2. Click on "Add Printer" at top of page.
3. You will be prompted with 2 options. Choose Add Local Printer if printer is connected by USB. Choose Add Network Printer if printer is on a network.
4a. If local printer was chosen, the next screen will ask you to select a port. Click the drop down window and select the highest USB option. You miight see USB 001 throu USB 004 for example. In this case you would choose USB 004. and click next
4b. If you choose Network printer, it will search for your printer. Once it finds your printer, highlight it and click next.
5. At the bottom of the manufacturer and printer lists, you will see a windows update button. Press this button and windows will update your computer with printer drivers only.

If you need further assistance, you can visit OKI Global Home Page
My System SpecsSystem Spec
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 Printer driver not available in Windows Update




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