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Windows 7: Can't activate windows after change of hardware

06 Aug 2013   #1
nedkelly08

Windows 7 Home Edition x64
 
 
Can't activate windows after change of hardware

So about a week ago I bought a new CPU & mobo because my other ones died, and after I put the new parts in I have to activate windows again. I was given 2 options: ring a microsoft number and give them a long code over the phone or enter my product key i was given when I bought windows a few years ago. Putting in my product key doesn't work, and it prompts me to buy another (nope). I have just rung the number and given them my code and i got told i either need to buy a new product key or ring customer service and see if they can sort it out. Thought i'd try here first. My mgadiag is below.

Cheers, Jesse.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-MCRW2-FGD6G-FY4DF
Windows Product Key Hash: RhdbxLS8US54DzK/Wd9yxcqxdH8=
Windows Product ID: 00359-OEM-8703395-31198
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {2554BCD6-26F5-4C7E-8720-EEAF182F18C3}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2554BCD6-26F5-4C7E-8720-EEAF182F18C3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FY4DF</PKey><PID>00359-OEM-8703395-31198</PID><PIDType>3</PIDType><SID>S-1-5-21-44006910-2516827955-1792255638</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1503   </Version><SMBIOSVersion major="2" minor="5"/><Date>20121114000000.000000+000</Date></BIOS><HWID>03530C00018400F2</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-033-931198-02-5129-7601.0000-2132013
Installation ID: 015664924153943021298824546720587620203640349010569822
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FY4DF
License Status: Notification
Notification Reason: 0xC004F00F.
Remaining Windows rearm count: 4
Trusted time: 7/08/2013 1:00:17 p.m.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:7:2013 11:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAAABAABAAEAAAACAAAAAgABAAEAln2SKBAzVPLiaziYpJZsDGI9zu54H6h6oIE=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			111412		APIC1030
  FACP			111412		FACP1030
  HPET			111412		OEMHPET 
  MCFG			111412		OEMMCFG 
  OEMB			111412		OEMB1030
  SSDT			A M I 		POWERNOW



My System SpecsSystem Spec
.
07 Aug 2013   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Was it an OEM version of Windows?
My System SpecsSystem Spec
07 Aug 2013   #3
nedkelly08

Windows 7 Home Edition x64
 
 

Quote   Quote: Originally Posted by Boozad View Post
Was it an OEM version of Windows?
Sure is
My System SpecsSystem Spec
.

07 Aug 2013   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Yeah an OEM copy is tied to your original hardware configuration. I'd have thought MS would have helped you out with a new product key under the cirumstances. I'm not sure whether this would help but take a look anyway; Clean Install Factory OEM - Windows 7.
My System SpecsSystem Spec
07 Aug 2013   #5
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

In principle you will need a new license since you changed the mobo. You can try to call MS and tell them a sad story on how this all happened. Sometimes they will reactivate the OEM key - but no guarentee.
My System SpecsSystem Spec
07 Aug 2013   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
Windows License Type: OEM System Builder
Notification Reason: 0xC004F00F
The Software Licensing Service reported that the hardware ID binding is beyond level of tolerance.
Cause : This issue may occur if the computer hardware has changed or if the drivers that are installed on the computer have been updated.

I recommend contacting Microsoft by phone and explaining that your motherboard died:
1. In Windows, click Start
2. In the Search box type: slui.exe 4
3. Press Enter on your keyboard
4. Select your Country
5. Select the Phone Activation option, then call the number given and hold for a real person.

Activate Windows 7 by Phone
My System SpecsSystem Spec
Reply

 Can't activate windows after change of hardware




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