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Windows 7: Issue: Windows 7, Build 7601, This copy of Windows is not Genuine

08 Aug 2013   #1
developed

Windows 7 Pro
 
 
Issue: Windows 7, Build 7601, This copy of Windows is not Genuine

Sorry about posting my request elsewhere.

Here's my dilemma: I had a desktop system where I virtually replaced all components except my Intel SSD (I only have Win 7 & "programs" installed on this drive). My old OS was Win 7, 32 bit. Since I got a nice 64 bit motherboard/CPU, I purchased Win 7, 64 bit. When I got my new system started, I had all kinds of problems (so many, I can't remember all the details). When I finally got the 64 bit version of Windows 7 to install, it never did ask me to enter the Product Key!?!? It registered/kept the product key from the 32 bit version! After several weeks of trouble-free operation, I now have the "black desktop" with "Windows 7, Build 7601, This copy of Windows is not genuine." Every-time I restart windows, it want me to enter a new product key and "I know" that I'm entering the correct characters.


The following quoted info seemed like a good place to start so I followed this information:

Quote   Quote: Originally Posted by NoelDP View Post
Please download and install Malwarebytes Anti-malware (free version) - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - from www.malwarebytes.org and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds

Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Post a new MGADiag report with details of any error messages encountered.

Here's the result of the SFC Checker:

C:\Windows\system32>SFC /SCANNOW

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.




Here's the MGADiag Report, after performing the tasks stated above:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-VMPFJ-WXWVB-3TBKJ
Windows Product Key Hash: +Nu6db/6nHrJ/Hasa/2bHQD1dog=
Windows Product ID: 00371-OEM-9308582-48321
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {C716809F-8E66-4F20-9A3B-B386790390FF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet\Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C716809F-8E66-4F20-9A3B-B386790390FF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3TBKJ</PKey><PID>00371-OEM-9308582-48321</PID><PIDType>8</PIDType><SID>S-1-5-21-1346856066-283211182-1599315892</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0302</Version><SMBIOSVersion major="2" minor="7"/><Date>20120508000000.000000+000</Date></BIOS><HWID>AF753D07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>257E4740129ED00</Val><Hash>o1XdC9TH4EIDDLZogGqwoaAQIjo=</Hash><Pid>73931-640-2126145-57785</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-085-848321-02-1033-7601.0000-2202013
Installation ID: 008676892033013133728144457365681655142752555193187372
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3TBKJ
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 8/8/2013 2:09:15 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:8:2013 07:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAAACAAAAAgABAAEAwiKo04BPRg9kx5gmeDR0xHKlMrOKm8rEfNufPDQh

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA OEMMCFG.
SSDT AMICPU PROC
BGRT ALASKA A M I



I attempted to "repair" the Windows 7 install by booting from the DVD. I got the following error message:

System Recovery Options
This version of System Recovery Options is not compatible wuth the version of Windows you are trying to repair. Try using a recovery disc that is compatible with this version of Windows.


My System SpecsSystem Spec
.
14 Aug 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You say that you purchased Windows 7 - where from?
The installed License Type is COA_SLP, which is not available to the general public, and can only be sold pre-installed by a major manufacturer. If you did indeed purchase this retail, then it's a counterfeit.

Does the Product Key in the report agree with the one from your purchase?
If not, use the option to change the product Key to the proper one.
My System SpecsSystem Spec
14 Aug 2013   #3
developed

Windows 7 Pro
 
 

The product key in the report is the correct key. I've attempted to re enter the product key to no avail.

I bought Win 7 Pro from an online retailer and can't seem to find my receipt. It's a Dell branded CD. That's what I get for thinking that I was saving money. Never had this problem before but I guess Microsoft is pickier about this now
My System SpecsSystem Spec
.

14 Aug 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

You have a custom built PC and using an OEM Product Key ? That is counterfeit . Purchase a legit Windows 7 OEM builders version or a Retail version.

Take a look at Newegg.com
My System SpecsSystem Spec
14 Aug 2013   #5
developed

Windows 7 Pro
 
 

Thank VistaKing and NoelDP. I went ahead and ordered a OEM Builders version of Win 7, which I unfortunately thought I was purchasing when I bought the one I have. Oh well; live and learn!
My System SpecsSystem Spec
14 Aug 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote   Quote: Originally Posted by developed View Post
The product key in the report is the correct key. I've attempted to re enter the product key to no avail.

I bought Win 7 Pro from an online retailer and can't seem to find my receipt. It's a Dell branded CD. That's what I get for thinking that I was saving money. Never had this problem before but I guess Microsoft is pickier about this now
Such scams are unfortunately common - and many people get caught by them.
It's not legal to sell OEM-Branded Windows software on the open market - and sale of OEM_SLP Keys is likewise illegal.
You should demand a refund from the vendor, and report them to the authorities and to Microsoft.
My System SpecsSystem Spec
14 Aug 2013   #7
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

System Builders version is a 1 time install to a hardware .


Retail versions you could reinstall on as many new hardware possible.
My System SpecsSystem Spec
14 Aug 2013   #8
developed

Windows 7 Pro
 
 

NoelDP: I really can't believe I don't have "some" form of a receipt (email, invoice, etc) as I write-off this type of purchase for my business! If I come across it (I actually just finished doing my taxes for "last" year), I will do as you suggested - that's payback for ripping me off!

VistaKing: Thanks for that information!
My System SpecsSystem Spec
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 Issue: Windows 7, Build 7601, This copy of Windows is not Genuine




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