Windows updates not taking, reverting, constantly retrying!!!

Hi Everyone,

My Windows 7 (x64) computer is stuck trying to install updates. Each time I shut down my computer the updates are automatically run, and I see the following...



then...



then...



At this point the computer shuts down. I then turn the computer back on and see the following...



then...



At this stage the computer reboots and then I see the following...



I see the regular logon prompt...



I can then logon as normal, use the computer as normal, but once I shut down the process described above repeats. I have seen it repeat on at least four occasions.

Finally once I log back on I am not prompted with any options, the updates automatically re-apply, and if I look under "Windows Updates" in "Control Panel" I see the following -



If anybody knows how to stop this from happening / fix this please let me know.

Kind Regards,

Davo

Please follow the Windows Update Posting Instructions and post the requested data

The CheckSUR log and SFC log are both clear - there are some minor background errors in the CBS.log file, which I think can be ignored.

The latest CBSPersist file has the following error....

Code:

2013-08-16 16:01:19, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB2584146~31bf3856ad364e35~amd64~~6.1.1.3, partially installed (true/false), 0
2013-08-16 16:37:25, Info                  CBS    Trusted Installer signaled for shutdown, going to exit.
2013-08-16 16:37:25, Info                  CBS    Shtd: Prepare for shutdown processing.
2013-08-16 16:37:25, Info                  CBS    Shtd: PreshutdownTimeout: 3600000ms, BlockTimeIncrement: 900000ms
2013-08-16 16:37:25, Info                  CBS    Shtd: progress thread started
2013-08-16 16:37:25, Info                  CBS    Starting shutdown processing in TrustedInstaller service.
2013-08-16 16:37:25, Info                  CBS    Blocked system sleep; prior state: 0x80000000
2013-08-16 16:37:25, Info                  CBS    Shtd: Begin shutdown processing.
2013-08-16 16:37:25, Info                  CBS    Shtd: Entered process lock.
2013-08-16 16:37:25, Info                  CBS    Disabling LKG boot option
2013-08-16 16:37:25, Info                  CBS    Shtd: Initializing driver operations queue.
2013-08-16 16:37:25, Info                  CBS    Shtd: current ExecuteState is CbsExecuteStatePrimitives
2013-08-16 16:37:25, Info                  CBS    Free disk space check on C:. Available: 26806MB, Required size (Lang neutral): 0MB, Required size (Per language): 0MB, Languages installed: 1, Total Required: 0MB
2013-08-16 16:37:25, Info                  CBS    Shtd: Release of all CSI Inventories completed with hr: 0x0
2013-08-16 16:37:25, Info                  CBS    Shtd: Processing primitive operations queue.
2013-08-16 16:37:25, Info                  CBS    Obtained poqexec from SetupExecute. C:\Windows\System32\poqexec.exe /display_progress \SystemRoot\WinSxS\pending.xml
2013-08-16 16:37:25, Info                  CBS    Running poqexec with: C:\Windows\System32\poqexec.exe /noreboot /display_progress \SystemRoot\WinSxS\pending.xml
2013-08-16 16:37:25, Info                  CBS    Waiting for poqexec.exe to complete...
2013-08-16 16:37:26, Info                  CBS    Shtd: Changing shutdown timeout to a sliding window timeout: 900000
2013-08-16 16:37:26, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Percent progress: 15.
2013-08-16 16:37:29, Info                  CBS    SQM: Reporting poqexec status with status: 0xc0190001, failed file: explorer.exe, interfering process: , context: Shutdown, first merged sequence: 1937
2013-08-16 16:37:29, Info                  CBS    SQM: Upload requested for report: PoqexecStatus, session id: 142861, sample type: Standard
2013-08-16 16:37:29, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2013-08-16 16:37:29, Info                  CBS    Failure in poqexec.exe while processing updates. [HRESULT = 0x80071a90 - ERROR_TRANSACTIONAL_CONFLICT]
2013-08-16 16:37:29, Error                 CBS    Shtd: Failed while processing non-critical primitive operations queue. Non-critical primitives will be retried from SMSS. [HRESULT = 0x80071a90 - ERROR_TRANSACTIONAL_CONFLICT]
2013-08-16 16:37:29, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateResolvePending
2013-08-16 16:37:29, Info                  CBS    SQM: Waiting up to 60000 ticks for pending uploads to complete.
2013-08-16 16:37:29, Info                  CBS    Shtd: progress thread terminating. [HRESULT = 0x00000000 - S_OK]
2013-08-16 16:37:29, Info                  CBS    Shtd: progress thread terminated normally
2013-08-16 16:37:29, Info                  CBS    Shtd: Shutdown processing complete.
2013-08-16 16:37:29, Info                  CBS    Restored system sleep block state: 0x80000000
2013-08-16 16:37:29, Info                  CBS    Failed while executing shutdown processing. [HRESULT = 0x80071a90 - ERROR_TRANSACTIONAL_CONFLICT]
2013-08-16 16:37:29, Info                  CBS    Failed to execute shutdown processing. [HRESULT = 0x80071a90 - ERROR_TRANSACTIONAL_CONFLICT]

I suspect that the problem may be susceptible to the following solution....

please start an Elevated Command Prompt and copy and paste in the following:

fsutil resource setautoreset true %systemdrive%\
attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*
attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms

and press enter after the final line if necessary.


If you are asked if you are sure, type Y and press enter.

You may get some errors on some of these lines. Please just ignore them (they are normal).
Then reboot, and do a manual Check For Updates - attempt installation of only the oldest found update, and post the new results.


Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

Ah - try booting to Safe Mode, and running that command there.

I'd forgotten that with this set of commands, some will tend to fail - but only if the underlying system is functional - so go back to Windows update and run a new Check for Updates - what happens?