|09 Aug 2013||#1|
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Windows updates not taking, reverting, constantly retrying!!!
My Windows 7 (x64) computer is stuck trying to install updates. Each time I shut down my computer the updates are automatically run, and I see the following...
At this point the computer shuts down. I then turn the computer back on and see the following...
At this stage the computer reboots and then I see the following...
I see the regular logon prompt...
I can then logon as normal, use the computer as normal, but once I shut down the process described above repeats. I have seen it repeat on at least four occasions.
Finally once I log back on I am not prompted with any options, the updates automatically re-apply, and if I look under "Windows Updates" in "Control Panel" I see the following -
If anybody knows how to stop this from happening / fix this please let me know.
|My System Specs|
|16 Aug 2013||#3|
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Thanks NoelDP, extra information as requested...
Thanks for the heads up on the correct Windows Update post method. I have followed the instructions on the link that you kindly provided.
1). I installed the Windows 7 x64 System Readiness Tool
2). I ran sfc /scannow
3). Windows update error codes are not presented. Instead the computer just alerts that updates need to be installed, attempts to install them, rolls them back, and then reboots (as explained in my original post).
4). Please see the DropBox link below for the log zip file -
I hope that this information helps with finding a solution.
|My System Specs|
|16 Aug 2013||#4|
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The CheckSUR log and SFC log are both clear - there are some minor background errors in the CBS.log file, which I think can be ignored.
The latest CBSPersist file has the following error....
2013-08-16 16:01:19, Info CBS Appl: Partial install Status testing, package: Package_for_KB2584146~31bf3856ad364e35~amd64~~126.96.36.199, partially installed (true/false), 0 2013-08-16 16:37:25, Info CBS Trusted Installer signaled for shutdown, going to exit. 2013-08-16 16:37:25, Info CBS Shtd: Prepare for shutdown processing. 2013-08-16 16:37:25, Info CBS Shtd: PreshutdownTimeout: 3600000ms, BlockTimeIncrement: 900000ms 2013-08-16 16:37:25, Info CBS Shtd: progress thread started 2013-08-16 16:37:25, Info CBS Starting shutdown processing in TrustedInstaller service. 2013-08-16 16:37:25, Info CBS Blocked system sleep; prior state: 0x80000000 2013-08-16 16:37:25, Info CBS Shtd: Begin shutdown processing. 2013-08-16 16:37:25, Info CBS Shtd: Entered process lock. 2013-08-16 16:37:25, Info CBS Disabling LKG boot option 2013-08-16 16:37:25, Info CBS Shtd: Initializing driver operations queue. 2013-08-16 16:37:25, Info CBS Shtd: current ExecuteState is CbsExecuteStatePrimitives 2013-08-16 16:37:25, Info CBS Free disk space check on C:. Available: 26806MB, Required size (Lang neutral): 0MB, Required size (Per language): 0MB, Languages installed: 1, Total Required: 0MB 2013-08-16 16:37:25, Info CBS Shtd: Release of all CSI Inventories completed with hr: 0x0 2013-08-16 16:37:25, Info CBS Shtd: Processing primitive operations queue. 2013-08-16 16:37:25, Info CBS Obtained poqexec from SetupExecute. C:\Windows\System32\poqexec.exe /display_progress \SystemRoot\WinSxS\pending.xml 2013-08-16 16:37:25, Info CBS Running poqexec with: C:\Windows\System32\poqexec.exe /noreboot /display_progress \SystemRoot\WinSxS\pending.xml 2013-08-16 16:37:25, Info CBS Waiting for poqexec.exe to complete... 2013-08-16 16:37:26, Info CBS Shtd: Changing shutdown timeout to a sliding window timeout: 900000 2013-08-16 16:37:26, Info CBS Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Percent progress: 15. 2013-08-16 16:37:29, Info CBS SQM: Reporting poqexec status with status: 0xc0190001, failed file: explorer.exe, interfering process: , context: Shutdown, first merged sequence: 1937 2013-08-16 16:37:29, Info CBS SQM: Upload requested for report: PoqexecStatus, session id: 142861, sample type: Standard 2013-08-16 16:37:29, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard 2013-08-16 16:37:29, Info CBS Failure in poqexec.exe while processing updates. [HRESULT = 0x80071a90 - ERROR_TRANSACTIONAL_CONFLICT] 2013-08-16 16:37:29, Error CBS Shtd: Failed while processing non-critical primitive operations queue. Non-critical primitives will be retried from SMSS. [HRESULT = 0x80071a90 - ERROR_TRANSACTIONAL_CONFLICT] 2013-08-16 16:37:29, Info CBS Setting ExecuteState key to: CbsExecuteStateResolvePending 2013-08-16 16:37:29, Info CBS SQM: Waiting up to 60000 ticks for pending uploads to complete. 2013-08-16 16:37:29, Info CBS Shtd: progress thread terminating. [HRESULT = 0x00000000 - S_OK] 2013-08-16 16:37:29, Info CBS Shtd: progress thread terminated normally 2013-08-16 16:37:29, Info CBS Shtd: Shutdown processing complete. 2013-08-16 16:37:29, Info CBS Restored system sleep block state: 0x80000000 2013-08-16 16:37:29, Info CBS Failed while executing shutdown processing. [HRESULT = 0x80071a90 - ERROR_TRANSACTIONAL_CONFLICT] 2013-08-16 16:37:29, Info CBS Failed to execute shutdown processing. [HRESULT = 0x80071a90 - ERROR_TRANSACTIONAL_CONFLICT]
I suspect that the problem may be susceptible to the following solution....
please start an Elevated Command Prompt and copy and paste in the following:
fsutil resource setautoreset true %systemdrive%\
attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
and press enter after the final line if necessary.
If you are asked if you are sure, type Y and press enter.
You may get some errors on some of these lines. Please just ignore them (they are normal).
Then reboot, and do a manual Check For Updates - attempt installation of only the oldest found update, and post the new results.
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
|My System Specs|
|18 Aug 2013||#5|
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Getting stuck on instructions, can you please provide further help?
Thank you very much for your continued assistance with this.
I began following the instructions that you provided, and when I got to the following line -
How can I go about giving access so that this command can complete?
|My System Specs|
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