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Windows 7: I want to know if my windows is genuine though it shows that it is.

12 Aug 2013   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.


My System SpecsSystem Spec
.
12 Aug 2013   #12
aritra2116

Windows 10 Home 64-Bit
 
 

SFC didn't work as it says that another system repair is in progrss. The genuine dialog popped up again! And immediately after when I check its activation status, it says its activated.
My System SpecsSystem Spec
12 Aug 2013   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm reboot and try again
My System SpecsSystem Spec
.

12 Aug 2013   #14
aritra2116

Windows 10 Home 64-Bit
 
 

Here is CBS.log.
https://skydrive.live.com/?mkt=en-IN...25CF4F38%21110
Sometimes it shows that windows is genuine and sometimes it is not. It is really irritating.
My System SpecsSystem Spec
12 Aug 2013   #15
aritra2116

Windows 10 Home 64-Bit
 
 

Sorry for double post. I had to restart.
Here is the new MGADiag log.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-R38TQ-RV8M9-WWTCY
Windows Product Key Hash: imKjAvpNIp2sNTp3Q64egK5kR0E=
Windows Product ID: 00346-OEM-8992752-50258
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.002
ID: {F7FE4F64-7A3A-4813-8520-FC63B7FF4FFE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Basic
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Users\user\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F7FE4F64-7A3A-4813-8520-FC63B7FF4FFE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WWTCY</PKey><PID>00346-OEM-8992752-50258</PID><PIDType>2</PIDType><SID>S-1-5-21-1966665076-3833967554-2004442707</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N4030</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="6"/><Date>20110323000000.000000+000</Date></BIOS><HWID>83EA3C07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57587</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65903</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomeBasic edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00346-00178-927-550258-02-1033-7601.0000-1742011
Installation ID: 009750451825152791907050115205260183006316650954785584
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: WWTCY
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 8/12/2013 10:26:29 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:12:2013 22:02
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAIAAQABAAEAAAABAAAAAgABAAEA6GHKN/KizVCoVe5C/FzcnhYtwvlcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		WN09    
  FACP			DELL  		WN09   
  HPET			DELL		WN09
  MCFG			DELL		WN09
  SSDT			AMICPU		PROC
  SLIC			DELL  		WN09   
  OSFR			DELL  		M08
My System SpecsSystem Spec
12 Aug 2013   #16
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I really don't know if this will help but you could try it.
Completely remove Windows Office and boot a couple of times. See what happens.

Office Status: 114 Blocked VLK 2
My System SpecsSystem Spec
12 Aug 2013   #17
aritra2116

Windows 10 Home 64-Bit
 
 

Its not the problem of microsoft office actually. It says that my windows is not genuine but again says that it is genuine. It's kinda erratic. Anyway, thanks for help.
My System SpecsSystem Spec
12 Aug 2013   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Currently your Windows is showing as genuine.
What AV are you using?
What other security software are you using?
My System SpecsSystem Spec
12 Aug 2013   #19
aritra2116

Windows 10 Home 64-Bit
 
 

MSE and MalwareBytes. I use tools like rogue killer, junkware removal tool and adwcleaner occasionally. I also use MalwareBytes Anti Exploit (beta).
My System SpecsSystem Spec
12 Aug 2013   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

MSE and MBAM together don't usually cause problems.
The others are possibly the source of your difficulties.
What other AV has EVER been installed?
My System SpecsSystem Spec
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 I want to know if my windows is genuine though it shows that it is.




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