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Windows 7: Windows update for IE10 on win7 64 fails with error code 9c59

20 Aug 2013   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Gotta admit that was better than I expected! !
I'm in the pub - back tomorrow ;-)


My System SpecsSystem Spec
.
21 Aug 2013   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Have we tried uninstalling and reinstalling IE9 yet? - this often fixes the problem we're currently seeing (in the absence of any other identifiable errors)

If not, go to Installed Updates and uninstall IE9 from there, reboot twice, then reinstall it and go to Windows Update to update fully again before attempting to install IE10
My System SpecsSystem Spec
21 Aug 2013   #23
Beez

Windows 7 Ultimate x64
 
 

Cannot uninstall!
1) Tried to uninstall IE9 as you suggested and got access violation
2) Searched for a solution and found http://support.microsoft.com/kb/2579295:
Option 1 Fixit didn't do the job
Option 2 command line gave me the following:

Looks like
IE9 is stuck and this may cause the IE10 install problem ...
What can be done!

Beez,
My System SpecsSystem Spec
.

21 Aug 2013   #24
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please run the following commands, and post the results....
Code:
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~9.4.8112.16421"
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~9.4.8112.16421"
DIR C:\Windows\servicing\Packages\*9.4.8112.16421.*
 
.
My System SpecsSystem Spec
21 Aug 2013   #25
Beez

Windows 7 Ultimate x64
 
 

1)
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Pac
kage~31bf3856ad364e35~amd64~~9.4.8112.16421"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad36
4e35~amd64~~9.4.8112.16421
InstallClient REG_SZ DISM Package Manager Provider
InstallName REG_SZ Microsoft-Windows-InternetExplorer-Optional-Package
~31bf3856ad364e35~amd64~~9.4.8112.16421.mum
InstallLocation REG_SZ \\?\C:\Users\Aba\AppData\Local\Temp\DDCB72E9-B2
FA-4917-AED8-2670469E25F8\
CurrentState REG_DWORD 0x70
SelfUpdate REG_DWORD 0x0
Visibility REG_DWORD 0x2
InstallTimeHigh REG_DWORD 0x1ce2d6a
InstallTimeLow REG_DWORD 0x58cb3f54
InstallUser REG_SZ S-1-5-21-344533650-1377506677-1199051782-1000
Trusted REG_DWORD 0x1
LastProgressState REG_DWORD 0x70
LastError REG_DWORD 0x800f081f

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad36
4e35~amd64~~9.4.8112.16421\Owners
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad36
4e35~amd64~~9.4.8112.16421\Updates

C:\Windows\system32>

2)

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Pac
kage~31bf3856ad364e35~amd64~en-US~9.4.8112.16421"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad36
4e35~amd64~en-US~9.4.8112.16421
InstallClient REG_SZ DISM Package Manager Provider
InstallName REG_SZ Microsoft-Windows-InternetExplorer-Optional-Package
~31bf3856ad364e35~amd64~en-US~9.4.8112.16421.mum
InstallLocation REG_SZ \\?\C:\Users\Aba\AppData\Local\Temp\DDCB72E9-B2
FA-4917-AED8-2670469E25F8\
CurrentState REG_DWORD 0x70
SelfUpdate REG_DWORD 0x0
Visibility REG_DWORD 0x2
InstallTimeHigh REG_DWORD 0x1ce2d6a
InstallTimeLow REG_DWORD 0x58cb3f54
InstallUser REG_SZ S-1-5-21-344533650-1377506677-1199051782-1000
Trusted REG_DWORD 0x1
LastProgressState REG_DWORD 0x70
LastError REG_DWORD 0x800f081f

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad36
4e35~amd64~en-US~9.4.8112.16421\Owners

C:\Windows\system32>

3)

C:\Windows\system32>DIR C:\Windows\servicing\Packages\*9.4.8112.16421.*
Volume in drive C is HAMSA
Volume Serial Number is 7428-537B

Directory of C:\Windows\servicing\Packages

02/02/2013 05:34 AM 9,170 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~en-US~9.4.8112.16421.cat
02/02/2013 05:33 AM 1,507 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~en-US~9.4.8112.16421.mum
02/02/2013 05:34 AM 13,860 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~~9.4.8112.16421.cat
02/02/2013 05:33 AM 1,706 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~~9.4.8112.16421.mum
02/02/2013 05:34 AM 7,432 Microsoft-Windows-InternetExplorer-Packag
e-MiniLP~31bf3856ad364e35~amd64~en-US~9.4.8112.16421.cat
02/02/2013 05:33 AM 1,598 Microsoft-Windows-InternetExplorer-Packag
e-MiniLP~31bf3856ad364e35~amd64~en-US~9.4.8112.16421.mum
02/02/2013 05:34 AM 7,432 Microsoft-Windows-InternetExplorer-Packag
e-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421.cat
02/02/2013 05:33 AM 1,968 Microsoft-Windows-InternetExplorer-Packag
e-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421.mum
02/02/2013 05:34 AM 59,998 Microsoft-Windows-InternetExplorer-Packag
e~31bf3856ad364e35~amd64~en-US~9.4.8112.16421.cat
02/02/2013 05:33 AM 2,424 Microsoft-Windows-InternetExplorer-Packag
e~31bf3856ad364e35~amd64~en-US~9.4.8112.16421.mum
02/02/2013 05:34 AM 7,432 Microsoft-Windows-InternetExplorer-Packag
e~31bf3856ad364e35~amd64~~9.4.8112.16421.cat
02/02/2013 05:33 AM 1,527 Microsoft-Windows-InternetExplorer-Packag
e~31bf3856ad364e35~amd64~~9.4.8112.16421.mum
02/02/2013 05:34 AM 453,276 Microsoft-Windows-InternetExplorer-VistaP
lus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.cat
02/02/2013 05:33 AM 1,948 Microsoft-Windows-InternetExplorer-VistaP
lus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.mum
14 File(s) 571,278 bytes
0 Dir(s) 12,238,639,104 bytes free

C:\Windows\system32>
My System SpecsSystem Spec
21 Aug 2013   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Very interesting - the CAT files are all different sizes to the standard (i.e. the ones in my system)
Please copy a couple of them to your desktop, and then zip and attach them to a reply
I'll see what I can see, but I suspect that have been infected by a virus, and improperly cleaned.
My System SpecsSystem Spec
21 Aug 2013   #27
Beez

Windows 7 Ultimate x64
 
 

Here they are :-)
My System SpecsSystem Spec
21 Aug 2013   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Those files are identical to mine - but they are the wrong ones

Try these...
Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~9.4.8112.16421.cat
Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~9.4.8112.16421.cat
Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.cat
Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421.cat
My System SpecsSystem Spec
21 Aug 2013   #29
Beez

Windows 7 Ultimate x64
 
 

Attached please find the 4 files you requested ...
My System SpecsSystem Spec
22 Aug 2013   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

They appear to be valid CAT files - but for some reason are dated 2 years after the ones that I have.
Virustotal gives them a clean bill of health.

I'll have to check and see what I can find.
My System SpecsSystem Spec
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 Windows update for IE10 on win7 64 fails with error code 9c59




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