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Windows 7: Windows update for IE10 on win7 64 fails with error code 9c59


12 Aug 2013   #1

Windows 7 Ultimate x64
 
 
Windows update for IE10 on win7 64 fails with error code 9c59

Hi,

Windows update for IE10 on Windows 7 64 fails continuously with errore code 9c59. Manual install resulted the same.
I run sfc /scannow which didn't find any problem.

I am attaching my CBS log.

Can anyone help?

Thanks,

Beez


My System SpecsSystem Spec
.

14 Aug 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the Windows Update Posting Instructions and post the requested data

My System SpecsSystem Spec
15 Aug 2013   #3

Windows 7 Ultimate x64
 
 

Hi,
1. System Update Readiness Tool (SURT)
Installed: Windows6.1-KB947821-v27-x64.msu

2. SFC Scan
Result = Windows Resource Protection did not find any integrity violations.

3. Windows Update Error Codes
Code 9C59

4. Log Collection
Attached in my previous post

5. This is the new post

Thanks in advance ...

Beez
My System SpecsSystem Spec
.


16 Aug 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Now please post the requested data files.
My System SpecsSystem Spec
18 Aug 2013   #5

Windows 7 Ultimate x64
 
 

Hi Noel,

Attached please find the ERROR code screen shot. My original CBS.zip is attached in my first post. I wanted to attach a fresh one but the zip is ~9.7MB. If the new one is needed how would I make it smaller? Otherwise you can use my original CBS.zip file.

Best Regards,

Beez


Attached Thumbnails
Windows update for IE10 on win7 64 fails with error code 9c59-ie10-error.png  
My System SpecsSystem Spec
18 Aug 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There is no CheckSUR log in the original upload - we must have those
You can remove the oldest two/three CBSPersist logs from the folder, and post the remainder.
My System SpecsSystem Spec
19 Aug 2013   #7

Windows 7 Ultimate x64
 
 

Noel Hi,

My mistake! The attached CBS.zip includes the SURT log. I have deleted the oldest two cabs.

Thanks again,

Beez
My System SpecsSystem Spec
19 Aug 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Ah, well - turns out that CheckSUR found nothing to complain about anyhow :|

The only significant error in the current CBS.log is....
Code:
2013-08-19 13:01:55, Info                  CBS    Exec: Staging Package: Package_15_for_KB2809289~31bf3856ad364e35~amd64~~6.1.1.2, Update: 2809289-140_neutral_GDR, PinDeployment: amd64_b1e3723568b4cdb3b2adf70afaf5efea_31bf3856ad364e35_8.0.7601.18094_none_c9b899ce10cdec37
2013-08-19 13:01:56, Info                  CBS    Failed to find file: amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.16521_none_c566c98a0aaca096\IEShims.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-19 13:01:56, Info                  CBS    Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-19 13:01:56, Info                  CBS    Failed to gather all missing files for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-19 13:01:56, Info                  CSI    0000000e@2013/8/19:10:01:56.449 CSI Transaction @0x52bd110 destroyed
2013-08-19 13:01:56, Error                 CBS    Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-19 13:01:56, Info                  CBS    Perf: Stage chain complete.
2013-08-19 13:01:56, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-19 13:01:56, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-19 13:01:56, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, status: 0x80070002, failure source: Stage, start state: Resolved, target state: Installed, client id: DISM Package Manager Provider
2013-08-19 13:01:56, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
Please run the following commands, and post the results...

DIR C:\Windows\winsxs\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.16521_none_c566c98a0aaca096
ICACLS C:\Windows\winsxs\amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_10.2.9200.16521_none_c566c98a0aaca096 /T


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
19 Aug 2013   #9

Windows 7 Ultimate x64
 
 

Hi Noel,

Followed your steps but all I got is the following:


C:\Windows\system32>DIR C:\Windows\winsxs\amd64_microsoft-windows-ie-ieshims_31b
f3856ad364e35_10.2.9200.16521_none_c566c98a0aaca096
Volume in drive C is HAMSA
Volume Serial Number is 7428-537B

Directory of C:\Windows\winsxs

File Not Found

C:\Windows\system32>ICACLS C:\Windows\winsxs\amd64_microsoft-windows-ie-ieshims_
31bf3856ad364e35_10.2.9200.16521_none_c566c98a0aaca096 /T
Successfully processed 0 files; Failed processing 0 files

C:\Windows\system32>

Beez,
My System SpecsSystem Spec
19 Aug 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's actually good news - the fix should be easy

back in a few minutes, with any luck
My System SpecsSystem Spec
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 Windows update for IE10 on win7 64 fails with error code 9c59




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