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Windows 7: Error 9C48 with IE9 update on win7 64

12 Aug 2013   #1
qwerty18

windows 7 professional 64 bit
 
 
Error 9C48 with IE9 update on win7 64

I get an error 9C48 when trying to update IE9 on win7 64bit.


My System SpecsSystem Spec
.
14 Aug 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The CheckSUR log shows the following problems....
Code:
Unavailable repair files:
 servicing\packages\Package_1_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_1_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_2_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_2_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2744842_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2744842_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_1_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_1_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_2_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_2_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2744842_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2744842_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.cat
The background errors in the CBS log agree.
I'll post a fix when I can - hopefully tomorrow
My System SpecsSystem Spec
15 Aug 2013   #3
qwerty18

windows 7 professional 64 bit
 
 

Thanks for your help.
My System SpecsSystem Spec
.

16 Aug 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - q18aa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder q18aa in the same place.
Open this folder - there should be one folder inside it ( Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages



Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
17 Aug 2013   #5
qwerty18

windows 7 professional 64 bit
 
 

Worked. thanks.
My System SpecsSystem Spec
17 Aug 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please post the new CheckSUR log, and also run another SFC /SCANNOW, and post the CBS.log - then we can check that there are no residual problems.
My System SpecsSystem Spec
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 Error 9C48 with IE9 update on win7 64




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