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Windows 7: Error 800705AA

14 Aug 2013   #1
gogreen

Windows 10 Home, 64 bit
 
 
Error 800705AA

Windows Update shows 49 updates failing. I'm getting Error code 800705AA. Windows tells me to install new Windows Update software, but the error prevents my doing so.

The internal Windows Update troubleshooter didn't work. Neither did MicrosoftFixit.wu.LB.27299927901950560.1.1.Run.exe.

I also tried downloading and installing the updates with Microsoft Security Essentials turned off, but that didn't work--same error message.

I tried Safe Mode, but I could not bring up Windows Update in Safe Mode.

I tried manually installing the update for Windows Update, but that installation fails, reporting the 800705AA error.

I also ran full scans with MS Security Essentials and Malwarebytes Anti-Rootkit Utility with everything showing OK.

Windows Update works OK on my desktop. This problem occurs with my Windows 7 laptop. Everything else seems to be working OK.

Any ideas what's wrong with Windows Update and how to fix it?


My System SpecsSystem Spec
.
14 Aug 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
14 Aug 2013   #3
gogreen

Windows 10 Home, 64 bit
 
 

Noel: Thank you for directing me to the posting instructions. Attached is a new screenshot of the error code, but I get a 500 internal server error warning when I try to upload the CBS.zip file. It's a little of 10 Meg. What should I do? Thank you for helping with this!
My System SpecsSystem Spec
.

15 Aug 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Delete the oldest of the CBSPersist.....cab files and try again - it needs to be less than 8MB
My System SpecsSystem Spec
15 Aug 2013   #5
gogreen

Windows 10 Home, 64 bit
 
 

OK, Noel. Here is the CBS.zip file. The error screen shot appears in post #3.

Thanks.

Art
My System SpecsSystem Spec
16 Aug 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I can see no evidence of an SFC having been run, or of the CheckSUR tool having run.

Having said that, it looks to me as if the problem is with the Update Agent-
Code:
2013-08-13 22:20:11, Info                  CBS    Plan: Package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, Update: ActiveX32, current: Staged, pending: Default, start: Staged, applicable: Staged, targeted: Staged, limit: Staged, selected: Default
2013-08-13 22:20:11, Info                  CBS    Perf: Resolve chain started.
2013-08-13 22:20:11, Info                  CSI    00000011@2013/8/14:02:20:11.738 CSI Transaction @0x489b40 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [90]"TI1.30316692_3444026978:2/WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256"
2013-08-13 22:20:12, Info                  CBS    File already exists when adding the catalog.
2013-08-13 22:20:12, Info                  CBS    File already exists when adding the manifest.
2013-08-13 22:20:12, Info                  CBS    Failed to open online package store: Packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256. [HRESULT = 0x800705aa - ERROR_NO_SYSTEM_RESOURCES]
2013-08-13 22:20:12, Info                  CBS    Failed to get key for store object type: 2 [HRESULT = 0x800705aa - ERROR_NO_SYSTEM_RESOURCES]
2013-08-13 22:20:12, Info                  CBS    Failed to get package store registry key to write package manifest location for package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256 [HRESULT = 0x800705aa - ERROR_NO_SYSTEM_RESOURCES]
2013-08-13 22:20:12, Info                  CBS    Failed to add package. [HRESULT = 0x800705aa - ERROR_NO_SYSTEM_RESOURCES]
2013-08-13 22:20:12, Info                  CBS    Failed to persist package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256. [HRESULT = 0x800705aa - ERROR_NO_SYSTEM_RESOURCES]
2013-08-13 22:20:12, Info                  CBS    Failed to update states and store all resolved packages. [HRESULT = 0x800705aa - ERROR_NO_SYSTEM_RESOURCES]
2013-08-13 22:20:12, Info                  CSI    00000012@2013/8/14:02:20:12.175 CSI Transaction @0x489b40 destroyed
2013-08-13 22:20:12, Info                  CBS    Perf: Resolve chain complete.
2013-08-13 22:20:12, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x800705aa - ERROR_NO_SYSTEM_RESOURCES]
2013-08-13 22:20:12, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800705aa - ERROR_NO_SYSTEM_RESOURCES]
2013-08-13 22:20:12, Info                  CBS    WER: Generating failure report for package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, status: 0x800705aa, failure source: Resolve, start state: Resolved, target state: Staged, client id: WindowsUpdateAgent
2013-08-13 22:20:12, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-08-13 22:20:12, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2013-08-13 22:20:12, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2013-08-13 22:20:12, Info                  CBS    Failed to add %windir%\inf\setupapi.dev.log to WER report because it is missing.  Continuing without it...
2013-08-13 22:20:13, Info                  CBS    Reboot mark refs: 0
2013-08-13 22:20:13, Info                  CBS    SQM: Reporting package change for package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Staged, limit: Staged, hotpatch status: StillGoing, status: 0x0, failure source: Resolve, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 728, first merged sequence: 728
2013-08-13 22:20:15, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, session id: 142859, sample type: Standard
2013-08-13 22:20:15, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2013-08-13 22:20:15, Info                  CBS    SQM: Reporting package change completion for package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, current: Resolved, original: Absent, target: Staged, status: 0x800705aa, failure source: Resolve, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 728, first merged sequence: 728
2013-08-13 22:20:15, Info                  CBS    SQM: resolve time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-08-13 22:20:15, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-08-13 22:20:15, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-08-13 22:20:15, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, session id: 142862, sample type: Standard
2013-08-13 22:20:15, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2013-08-13 22:20:15, Info                  CBS    Enabling LKG boot option
2013-08-13 22:20:15, Info                  CBS    Exec: End: nested restore point - complete.
2013-08-13 22:20:15, Info                  CBS    Restored system sleep block state: 0x80000000
2013-08-13 22:20:15, Info                  CBS    Exec: Processing complete.  Session: 30316692_3444026978, Package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256 [HRESULT = 0x800705aa - ERROR_NO_SYSTEM_RESOURCES]
Unfortunately, the easiest cure for such errors is often to do a repair install, rather than attempt a manual repair.

Did you actually run either SFC or CheckSUR?
My System SpecsSystem Spec
16 Aug 2013   #7
gogreen

Windows 10 Home, 64 bit
 
 

Thank you, Noel. I ran chkdsk and found no errors. I ran CheckSUR--I've attached the two log files it produced. Thanks again.

Art
My System SpecsSystem Spec
16 Aug 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OUCH! The corruption is more widespread than I thought

Code:
Summary:
Seconds executed: 529
 Found 4386 errors
  
  CBS Registry Error Total count: 1014
  CBS Watchlist Package Missing Total count: 3358
  CBS Watchlist Component Missing Total count: 12
The only cure for this is I suspect going to be a repair install - if it works.

The problem appears to be that the registry subkeys are either missing, or don't have the proper permissions.

Please run the following commands, and post the resulting npreg.txt file that should appear on your desktop.

REG QUERY "HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages" >>%userprofile%\desktop\nrpreg.txt
REG QUERY "HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect" >>%userprofile%\desktop\nrpreg.txt
My System SpecsSystem Spec
16 Aug 2013   #9
gogreen

Windows 10 Home, 64 bit
 
 

"Ouch" is not good in dentists' offices and in computers.

Requested files are attached.

Thank you, Noel.

Art
My System SpecsSystem Spec
16 Aug 2013   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There are about 4 or 5 patches responsible for all the problems - the earliest, so far as I can see, is from January this year.

I really do think your best option is a repair install

http://www.sevenforums.com/tutorials/3413-repair-install.html
My System SpecsSystem Spec
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