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Windows 7: Windows7 updates keep failing

16 Aug 2013   #1

Windows 7 Home Premium service pack 1 64bit
 
 
Windows7 updates keep failing

Hello all,
This is my first post and I am not a techie, so I hope someone can help?
Every time I try to install windows updates they keep failing. Microsoft Office updates seem to install successfully, but Windows updates all fail.
This has been happening for months and I have tried advice from other forums, but with no luck.
I have:
1) installed the System Update Readiness Tool
2) run sfc /scannow
3) created the CBS zip file (please see attached)4) The error codes I get are mainly 80071A91, but some have codes 9C47 & 643 - please seeattached

Each time I shutdown, it says installing 1 of 4 (or 3, 5, 6 etc, ) and seems to go through OK, but when I check they have all failed. According to the summary on Windows update, 46 have failed.

I have tried to install manually and I get the same problem - each look like they are installing, but just fail.

I tried to go back to a system restore point, but it just fails (it seems I cannot actually create a succesful Restore Point) - this may be related or a separate issue.

I am running Windows 7 Home Premium, Service pack 1 64Bit. IE9 (IE10 update is one of them that is failing)
I also use Chrome and Firefox.
My desktop is an Acer i7-2600 3.4GHz with 8GB RAMI use McAfee and it is fully up to date and I have done a full scan.

Please can anyone help suggest how I can fix this as I am really worried that I can no longer install the updates.

Many thanks
Paul.



Attached Images
 
My System SpecsSystem Spec
.

16 Aug 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Welcome to the forum!

These errors are pretty unusual - and I've only found references for Vista, but they should also work for Windows 7....

To do this, follow these steps:
  1. Log on as an administrator.
  2. Click StartCollapse this imageExpand this image


    , type cmd in the Start Search box, right-click cmd.exe in the Programs list, click Run as administrator, and then click Continue.
  3. At the command prompt, type the following commands. Press ENTER after each command.
    cd /d %SystemRoot%\System32\SMI\Store\Machine
    attrib -s -h *
    del *.blf
    del *.regtrans-ms
  4. Restart the computer.
Then try the updates again - what error codes do you get then?
My System SpecsSystem Spec
16 Aug 2013   #3

Windows 7 Home Premium service pack 1 64bit
 
 

Hi,
I followed the instructions (definitely run as adminstrator), but got the following messages after each del statement:

Could not find C:\Windows\System32\SMI\Store\Machine\*.blf
Could not find C:\Windows\System32\SMI\Store\Machine\*.regtrans-ms

None the less, I shutdown the computer (and it stated installing 1 of 4 updates) - seemed to go through OK.
I then restarted and checked update history, but it just showed failures.
I then run windows update again. It said their were 49 updates, so I clicked install and it started to download them. It then started to install but only said installing 1 of 5 updates. It stepped through ( 2 of 5, 3 of 5 etc) but then just came up with the same failed message of 48 failed , but 1 had installed - according to the update history it was a Update for Microsoft.NET Framework 4

The error message codes were the same as last time (I have attached another screen shot)

Thanks for your help with this - hopefully the above information will help?

Paul.


Attached Images
 
My System SpecsSystem Spec
.


16 Aug 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please open an Elevated Command Prompt, and run the following commands...

fsutil resource setautoreset true %systemdrive%\
attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\RebootPending"
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired"
REG QUERY "HKEY_LOCAL_MACHINE\COMPONENTS"
REG UNLOAD HKLM\COMPONENTS


post the results in your reply

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
16 Aug 2013   #5

Windows 7 Home Premium service pack 1 64bit
 
 

Hi,
Here is the result:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>fsutil resource setautoreset true %systemdrive%\
The operation completed successfully.

C:\Windows\system32>attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
File not found - C:\Windows\System32\Config\TxR\*

C:\Windows\system32>del %SystemRoot%\System32\Config\TxR\*
C:\Windows\System32\Config\TxR\*, Are you sure (Y/N)? y

C:\Windows\system32>



Thanks
Paul
My System SpecsSystem Spec
16 Aug 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - now reboot and run the following three commands (they got stopped by the request for input)

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\RebootPending"

REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired"
REG QUERY "HKEY_LOCAL_MACHINE\COMPONENTS"
REG UNLOAD HKLM\COMPONENTS

post the results, then try another update.
My System SpecsSystem Spec
16 Aug 2013   #7

Windows 7 Home Premium service pack 1 64bit
 
 

Hi,
I rebooted, ran these commands (but did get errors) and the results are below. I also then run windows updates and got the same 48 failed with same error codes
Thanks
Paul.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.

C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cur
rentVersion\Component Based Servicing\RebootPending"
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cur
rentVersion\WindowsUpdate\Auto Update\RebootRequired"
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\COMPONENTS"

HKEY_LOCAL_MACHINE\COMPONENTS
StoreFormatVersion REG_BINARY 30002E0030002E0030002E003600
StoreArchitecture REG_BINARY 09000000

HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData
HKEY_LOCAL_MACHINE\COMPONENTS\ccpinterface
HKEY_LOCAL_MACHINE\COMPONENTS\Configuration
HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData
HKEY_LOCAL_MACHINE\COMPONENTS\Installers
HKEY_LOCAL_MACHINE\COMPONENTS\ServicingStackVersions

C:\Windows\system32>REG UNLOAD HKLM\COMPONENTS
ERROR: Access is denied.

C:\Windows\system32>
My System SpecsSystem Spec
16 Aug 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Those are all the expected (but not hoped-for) results.

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
16 Aug 2013   #9

Windows 7 Home Premium service pack 1 64bit
 
 

Farbar Service Scanner Version: 14-08-2013 01
Ran by Homemain (administrator) on 16-08-2013 at 22:41:02
Running from "C:\Users\Homemain\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
My System SpecsSystem Spec
16 Aug 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That's normal.

I hate to say it, but I suspect that a repair install is going to be necessary - luckily, with Windows 7, it's not as awkward a process as with previous OS's.
See here -
http://www.sevenforums.com/tutorials/3413-repair-install.html
My System SpecsSystem Spec
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