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Windows 7: Can't Activate Win7 Retail (3 year use) Hardware Update - Phone failed

17 Aug 2013   #1
Arijit2010win7

Windows 7 Ultimate x64/Windows 7 Home Premium x64 OEM Sony/Windows 7 Home Basic x64 OEM Sony
 
 
Can't Activate Win7 Retail (3 year use) Hardware Update - Phone failed

I'm using Windows 7 Ultimate retail copy since around 2010 in my home desktop pc and today (17/8/2013) I upgrade 3 components of my PC which is Processor (Intel i3 3220) + Motherboard (Gigabyte B75M D3H) + RAM (8GB Gskill Ripjaws), but the HDD is the same but I format it.

Here are those thing - (previous one can be visible under My System Specs)

Attachment 281912


Now the fact these past year during my usage of the copy of Win 7 Ultimate 64 bit , as I remember I format my home pc one or two times and after re-format / installation the activation took place very easily which is automatic online activation.

But Today it is not, So is the reason creating of this thread. In these past years I bought one Laptop with Win 7 Home premium and one Netbook with Win 7 Home basic. I upgrade those laptop/netbook's HDD eventually and I did the phone activation and it went smoothly in one try.

But today since afternoon I can't able to activate my retail copy - once I punch nine set of installation ID the automated voice instruct me to wait and the phone call get disconnected. Like the system forcefully try to cut me down and it happen at least 14 times.

As I from India there is no SMS service available and out of 3 number given Activation window only 1 number working which is 1800 102 1100 and I try the suggested way like not to press anything so that I can talk to some operator but none in luck.

I'm getting this Error code if I click 'Show me details of error....'

Attachment 281911



Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-T8DKJ-GY7M7-BBTBR
Windows Product Key Hash: 7scR78CnMZzzgI50vQaU57Cry/A=
Windows Product ID: 00426-406-0053114-85892
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {BB64444B-330B-41D9-84F4-C306099BD89C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.130318-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BB64444B-330B-41D9-84F4-C306099BD89C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBTBR</PKey><PID>00426-406-0053114-85892</PID><PIDType>5</PIDType><SID>S-1-5-21-2954058421-1480434422-3893765259</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F13</Version><SMBIOSVersion major="2" minor="7"/><Date>20130227000000.000000+000</Date></BIOS><HWID>8AB83607018400FE</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-406-005311-00-16393-7600.0000-2292013
Installation ID: 019661983503026981472561066544793055221102925993730080
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BBTBR
License Status: Initial grace period
Time remaining: 42900 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 17/08/2013 7:11:08 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAln3ylrzTFlKUlnS4YBqYnCjT9AFkm5Zj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG					
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable



My System SpecsSystem Spec
.
18 Aug 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You need to speak to an operator....


telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
My System SpecsSystem Spec
19 Aug 2013   #3
Arijit2010win7

Windows 7 Ultimate x64/Windows 7 Home Premium x64 OEM Sony/Windows 7 Home Basic x64 OEM Sony
 
 

Thank you NoelDP,

Just activate my copy of Win7 Ultimate by calling to helpline and the automated voice reject me to give confirmation ID as usual.

After talking to a human voice at first they ask my name/location/mobile no/email id and then they ask what is the problem,after telling the Installation ID for two times they provide the confirmation ID and immediately it activated. Hope it stay that way.


Though I recorded the whole calls at my Andriod. But installation ID change today which was previously different (Sat-Sun).

I'm stuck with this hazards for two days as Indian Microsoft Customer Care Working hours Mon-Fri 9 AM - 9 PM.

So no luck if a user upgrade his computer during weekend and if he Genuine Windows retail copy user.
My System SpecsSystem Spec
.

19 Aug 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Windows 7 gives you 30 days to activate, so it's not the problem that it would be with Windows 8

I'm surprised that India is working those hours, since most of the rest of the world appears to connect to Indian call-centers for activation assistance! (at least to judge from the accents on the other end of the phone)

At least you're sorted now.

Good luck
My System SpecsSystem Spec
20 Aug 2013   #5
Arijit2010win7

Windows 7 Ultimate x64/Windows 7 Home Premium x64 OEM Sony/Windows 7 Home Basic x64 OEM Sony
 
 

Thanks.

Yes, This ridiculous working hours for Indian Customer only (when attending domestic call & solving their problem), For rest of the world Indian call center connected for 24x7 for 365 days, No exception for any season.
My System SpecsSystem Spec
Reply

 Can't Activate Win7 Retail (3 year use) Hardware Update - Phone failed




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