windows not genuine build 7601

Golden · 05 Dec 2013

Some of those cause the problems you describe, or contribute to them. Can you list the ones you use?

JerometheGiraff · 07 Dec 2013

I had the Test Windows in the lower right hand corner of my screen, odd. A MS Patch Fixed it though !

jasbro · 21 Dec 2013

Golden: I've been using Advanced SystemCare regularly (currently V7.1), but also Spybot S&D, Malwarebytes Anti-Malware, Smart Defrag and CCleaner. I'm not sure just what (among many things I tried) resolved it last time, but it's back again yesterday. Does it make sense that running the MGADiag Tool could resolve the defect, at least temporarily? Thanks for your thoughts.

NoelDP · 22 Dec 2013

It's likely that the cause of your problems is Advanced System Destroyer/Care.
Do yourself and your PC a favour and uninstall it.

Under certain very limited circumstances, running MGADiag will trigger a self-repair function, and this can fix minor failures in the system.
However, it's always best to post the result of the scans for proper evaluation, since it's easy to miss something in the report, and even if the tool gives it a clean bill of health there can still be errors present which may grow over time.

jasbro · 22 Dec 2013

Thanks for advice, NoelDP. It's gone, together with iObit's "Powerful Uninstaller." Here's the subsequent MGADiag Tool results:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F258CCA2-4978-4A44-856D-3F1831DA86D2}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Small Business Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F258CCA2-4978-4A44-856D-3F1831DA86D2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-968991465-3796207502-3049516567</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g7 Notebook PC      </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.42</Version><SMBIOSVersion major="2" minor="7"/><Date>20111208000000.000000+000</Date></BIOS><HWID>10813907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>AECAD75CDFB7DD6</Val><Hash>EXUzVKGiNWBW1olSmL14S/7fyMI=</Hash><Pid>70160-747-0053913-56159</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426 

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GFqDd71DsMWZDCcCq18svD8Nkkucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HP            1671    
  FACP            HPQOEM        SLIC-MPC
  HPET            HP            1671    
  BOOT            HP            1671    
  MCFG            HP            1671    
  ASF!            HP            1671    
  SLIC            HPQOEM        SLIC-MPC
  MSDM            HP            1671    
  SSDT            HP            1671    
  ASPT            HP            1671    
  SSDT            HP            1671    
  SSDT            HP            1671

Not being sure what all this means, I'd be very glad for further comment and guidance.

NoelDP · 22 Dec 2013

(Have you EVER used Norton software on this machine?)
Please run the following commands, and post the results

REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

They may show something

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

jasbro · 23 Dec 2013

The computer came with Norton loaded, but we've not used it.

Code:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
    DisplayName    REG_SZ    Security Processor Loader Driver
    ErrorControl    REG_DWORD    0x3
    Start    REG_DWORD    0x0
    Type    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
    0    REG_SZ    Root\LEGACY_SPLDR\0000
    Count    REG_DWORD    0x1
    NextInstance    REG_DWORD    0x1


C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
DR /S

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
    NextInstance    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
    Service    REG_SZ    spldr
    Legacy    REG_DWORD    0x1
    ConfigFlags    REG_DWORD    0x400
    Class    REG_SZ    LegacyDriver
    ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
    DeviceDesc    REG_SZ    Security Processor Loader Driver
    Capabilities    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control


C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS
VC
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP
SVC
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>

NoelDP · 24 Dec 2013

Looks like we've found the problem :)
The ActiveService entry is missing for some reason.

Before we do anything about that, though, we need to clean up the mess that Norton will have left behind, to prevent more problems appearing later.

Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

The run the same commands as above again and post the new output, and we'll see if dimply doing that has corrected the problem.

jasbro · 25 Dec 2013

Code:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
    DisplayName    REG_SZ    Security Processor Loader Driver
    ErrorControl    REG_DWORD    0x3
    Start    REG_DWORD    0x0
    Type    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
    0    REG_SZ    Root\LEGACY_SPLDR\0000
    Count    REG_DWORD    0x1
    NextInstance    REG_DWORD    0x1


C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
DR /S

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
    NextInstance    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
    Service    REG_SZ    spldr
    Legacy    REG_DWORD    0x1
    ConfigFlags    REG_DWORD    0x400
    Class    REG_SZ    LegacyDriver
    ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
    DeviceDesc    REG_SZ    Security Processor Loader Driver
    Capabilities    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
    ActiveService    REG_SZ    spldr


C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS
VC
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP
SVC
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>
C:\Windows\system32>

NoelDP · 25 Dec 2013

The entry is present now :)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
ActiveService REG_SZ spldr

Please another MGADiag report and post it.