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Windows 7: Reinstalled Win 7 and now can't get to update site

21 Aug 2013   #1
Jackman33

Window 7 Home Premium
 
 
Reinstalled Win 7 and now can't get to update site

I know I have had this problem before and made note of it, but lost the note!!

Click Windows Update and error comes up: "The website encountered a problem and cannot display the page you are trying to view."

Appreciate any help!!


My System SpecsSystem Spec
.

21 Aug 2013   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Check your time and date in the computer settings
Check your firewall.
What Security software are you using?
My System SpecsSystem Spec
21 Aug 2013   #3
Jackman33

Window 7 Home Premium
 
 

Time and date okay, no virus program and Windows firewall is active.............
My System SpecsSystem Spec
.


21 Aug 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

ok - in that case,

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply

My System SpecsSystem Spec
21 Aug 2013   #5
Jackman33

Window 7 Home Premium
 
 

I just reinstalled the program again and things are working okay now.

Thanks for your help................
My System SpecsSystem Spec
22 Aug 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You're welcome - good luck with it!
My System SpecsSystem Spec
Reply

 Reinstalled Win 7 and now can't get to update site




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