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Windows 7: Windows Update Service not installed error: 0x80070424


22 Aug 2013   #1

windows 7 home premium 64 bit
 
 
Windows Update Service not installed error: 0x80070424

PC 64bit
Windows 7 home premium
Windows Update does not work
What I did for diagnose and solving the problem:

1. Tried installing System Update Readiness Tool (SURT)
received
"Installer encountered an error: 0x80070424 The Specified service does not exist as an installed service"

2. SFC Scan
Command Prompt
Run as Administrator
sfc /scannow

Windows Resource Protection did not find any integrity violations

3. Windows Update
Via Start/Configuration: Windows Update

Error: Windows update cannot check for updates, because the service is not running. You may need to restart your computer. (no error code)
Restarting pc does not help.

4. CBS.zip
The CBS log created by sfc /scannow is attached


5. Checking services:
Run: Services.msc
The windows update service is not in the list

Any tip / advice appreciated.
Jeff



Attached Thumbnails
Windows Update Service not installed error: 0x80070424-windows-update.png  
My System SpecsSystem Spec
.

23 Aug 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
27 Aug 2013   #3

windows 7 home premium 64 bit
 
 

Farbar Service Scanner Version: 18-08-2013
Ran by jeffrey (administrator) on 27-08-2013 at 12:49:22
Running from "D:\downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.


Firewall Disabled Policy:
==================
"HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile" registry key does not exist.


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.

Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.

BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


Other Services:
==============
Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.
Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Defaults\FirewallPolicy\FirewallRules" registry key. The key does not exist.
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
My System SpecsSystem Spec
.


28 Aug 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have the results of a ZeroAccess/Sirefef infection - try using the tool from here to assist in recreating the entries....
How do I remove Sirefef (ZeroAccess) trojan? - ESET Knowledgebase

once completed, run another Farbar scan and post the results.
My System SpecsSystem Spec
28 Aug 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have the results of a ZeroAccess/Sirefef infection - try using the tool from here to assist in recreating the entries....
http://kb.eset.com/esetkb/index?page=content&id=SOLN2895&locale=en_US

once completed, run another Farbar scan and post the results.
My System SpecsSystem Spec
29 Aug 2013   #6

windows 7 home premium 64 bit
 
 

Farbar Service Scanner Version: 18-08-2013
Ran by jeffrey (administrator) on 29-08-2013 at 17:27:36
Running from "D:\downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
My System SpecsSystem Spec
31 Aug 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please run the following commands, and post the results....

REG QUERY HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A}
REG QUERY HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A}


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
03 Sep 2013   #8

windows 7 home premium 64 bit
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Exp
lorer\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A}
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\Curren
tVersion\explorer\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A}

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explore
r\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A}
AutoStart REG_SZ


C:\Windows\system32>
My System SpecsSystem Spec
04 Sep 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That explains it
I'll post a fix later.
My System SpecsSystem Spec
04 Sep 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 


I've uploaded a file - ACFix.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21972
Please download and save it to your desktop.
Right-click on the saved file and select Extract all...
Save it to the default location
This should create a file ACFix.reg

right-click on the file, and select Merge
Accept the warnings, - you should then get a 'Success' message.
Close all windows, and reboot.

Run another Farbar scan and post the results.
then test the Action Center works as expected

My System SpecsSystem Spec
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 Windows Update Service not installed error: 0x80070424




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