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Windows 7: Cannot Install IE10 From Windows Update

25 Aug 2013   #1

Windows 7 32 bit
 
 
Cannot Install IE10 From Windows Update

Hello there,

My computer was victim to some malware and that seems to be cleared up but I am now not able to install Internet Explorer 10 through windows update. I am receiving an error code of 9C59. Any help would be greatly appreciated. Attached is my CBS.zip

My System SpecsSystem Spec
.

25 Aug 2013   #2

Windows 7 Professional x64 SP1
 
 

I ran the Windows Troubleshooter and it fixed the problem for me, and then I was able to install IE10 without a problem, try running that
My System SpecsSystem Spec
26 Aug 2013   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Although the SFC and CheckSUR logs are clear, there are errors in the background CBS.log file...
Code:
 2013-08-25 11:50:08, Info                  CSI    0000011d Couldn't find the hash of component: Microsoft-Windows-IE-InternetExplorer, Version = 10.2.9200.16660, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\a09ab7a03c59a4b692f1a0abbc6de591e571a32cc21501bde74404465e14ac53.cat".

Line 73183: 2013-08-25 11:50:08, Error                 CSI    0000011e@2013/8/25:16:50:08.059 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
 Line 73185: 2013-08-25 11:50:12, Error                 CSI    0000011f (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #409106# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
 Line 73186: 2013-08-25 11:50:12, Error                 CSI    00000120 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #409105# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
 Line 73187: 2013-08-25 11:50:12, Error                 CSI    00000121 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #409104# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
 Line 73188: 2013-08-25 11:50:12, Error                 CSI    00000122 (F) CRYPT_E_NOT_FOUND #408856# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
 Line 73189: 2013-08-25 11:50:12, Error                 CSI    00000123 (F) CRYPT_E_NOT_FOUND #408333# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
 Line 73190: 2013-08-25 11:50:12, Error                 CSI    00000124 (F) CRYPT_E_NOT_FOUND #408332# 5589468 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
 Line 73192: 2013-08-25 11:50:12, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
 Line 73196: 2013-08-25 11:50:12, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
 Line 73215: 2013-08-25 11:50:18, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
I'll see if I can work up a fix for that.
My System SpecsSystem Spec
.


28 Aug 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It seems that this error is often caused by problems with the SoftwareDistribution folder...


Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

wait 15 minutes, and reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed
then go back to Windows updates and install any others.
My System SpecsSystem Spec
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 Cannot Install IE10 From Windows Update





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