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Windows 7: windows update cannot run because it is not running error

25 Aug 2013   #1

Windows 7 Home Premium 32bit
 
 
windows update cannot run because it is not running error

hello
I recently upgraded my net book pc to a ssd. when I tried to update it came up with this error message: windows update cannot update cannot update because it is not running . you may need to restart. after a day of trying to fix this I broke down and started to post this. as I went to get the error message so I could print it here it just loaded the page then became unresponsive. now it comes up with a error that reads: :{26EE0668-A00A-44D7-9371-BEB064C98683}\5\::{36EEF7DB-88AD-4E81-AD49-0E313F0C35F8} the remote procedure call failed and did not execute. I have tried almost every thing , I updated my Intel rapid storage drivers, turned bits and wueuserv on , checked to make Shure that all of that all the programs it depends on were on , used windows fixit, and attempted to update widows update agent only to receive error code 0x8000ffff , and yes I restarted the computer as well as windows update it self. please help . I need this computer by Wednesday. please please please help this is very frustrating
sincerely
lime2020


My System SpecsSystem Spec
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26 Aug 2013   #2

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Hello and welcome lime just to get it right just what exactly have you done so far?

I am assuming you have installed the SSD and are trying to clean install 7 onto it? If so did you prepare the SSD before you started this process?
My System SpecsSystem Spec
26 Aug 2013   #3

Windows 7 Home Premium 32bit
 
 

We upgraded on a Gateway netbook and we are trying to restore using the recover disks. We did format the ssd using another machine. It does boot but programs like windows update wont run. What do you mean by prepare the ssd?
My System SpecsSystem Spec
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26 Aug 2013   #4

Windows 7 Home Premium 32bit
 
 

We have also tried windows service pack 1 updater but it "catastrophically failed" and we were to run the system file checker and got this Name:  problem.png
Views: 1
Size:  60.3 KB I tried to upload the cbs log but access was denied. I hope this narrows down the problem.
lime


My System SpecsSystem Spec
26 Aug 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

Copy the CBS.LOG file to another folder under C:, then upload it here in your next reply.
My System SpecsSystem Spec
26 Aug 2013   #6

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Hello and welcome lime just to get it right just what exactly have you done so far?

I am assuming you have installed the SSD and are trying to clean install 7 onto it? If so did you prepare the SSD before you started this process?
We are trying to upgrade a Gateway netbook. We formatted the drive on another machine , but what do you mean by prepare?
My System SpecsSystem Spec
26 Aug 2013   #7

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Hi,

Copy the CBS.LOG file to another folder under C:, then upload it here in your next reply.
here it is.cbs.zip Sorry it is a zip I wanted to uploadcbs.zip txt but it was to big.


My System SpecsSystem Spec
26 Aug 2013   #8

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Quote   Quote: Originally Posted by lime2020 View Post
Quote   Quote: Originally Posted by ICit2lol View Post
Hello and welcome lime just to get it right just what exactly have you done so far?

I am assuming you have installed the SSD and are trying to clean install 7 onto it? If so did you prepare the SSD before you started this process?
We are trying to upgrade a Gateway netbook. We formatted the drive on another machine , but what do you mean by prepare?
Just what you did really format and / or align see SSD Alignment
My System SpecsSystem Spec
26 Aug 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.
My System SpecsSystem Spec
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 windows update cannot run because it is not running error




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