Windows Update Service not installed error: 0x80070424


  1. Posts : 1
    Windows 7 Home Premium 64 bit
       #1

    Windows Update Service not installed error: 0x80070424


    I'm having the exact same problem as Jeff.
    I followed through on the Farbar Service Scanner, and these are my results:

    Farbar Service Scanner Version: 18-08-2013

    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============

    wscsvc Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.

    Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.


    Windows Update:
    ============
    wuauserv Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.

    BITS Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.


    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


    Other Services:
    ==============
    Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
    Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
    Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\ipnathlp.dll => MD5 is legit
    C:\Windows\System32\iphlpsvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit


    **** End of log ****

    What should I do?
    Note: This is actually a friend's computer an EXTREMELY technologically impaired person (older). The computer was loaded with viruses. I cleaned it up and am just trying to get it functional again and back to them. I've never encountered so much damage from viruses because I take care of my computers.
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    You've had an infection from ZeroAccess/Sirefef - start with the following tool and see if it helps...

    How do I remove Sirefef (ZeroAccess) trojan? - ESET Knowledgebase

    Once completed, run the Farbar scanner again, and post the new results.
      My Computer


 

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