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Windows 7: How to uninstall an incomplete installation of IE9 on windows 32 bit

29 Aug 2013   #1
fastvolume

windows 7 ultimate 32 bit
 
 
How to uninstall an incomplete installation of IE9 on windows 32 bit

How do you uninstall an incomplete IE9 on windows 7 ultimate 32 bit machine.

I have tried to uninstall the update from programmes and features but it fails with not all components have been uninstalled.
I have tried Mr fixit, this say's complete but IE 9 is still present.

This is preventing any updates being available.
Checksurpersist log is attached and shows the problems I have cleaned up in regard to IE 9 patch KB2722913. The log is now clear.


My System SpecsSystem Spec
.
29 Aug 2013   #2
UsernameIssues

W7 Pro SP1 64bit
 
 

What happens if you download the stand alone installer for IE9 and run that?
Download Internet Explorer 9 - Microsoft Windows

or skip IE9 and move to IE10
Download Internet Explorer 10 - Microsoft Windows

or IE11
Download Internet Explorer 11 Developer Preview - Microsoft Windows
My System SpecsSystem Spec
29 Aug 2013   #3
fastvolume

windows 7 ultimate 32 bit
 
 

IE 9 standalone: Setup can't continue because a more recent version of Internet explorer is installed on your computer

IE10 standalone:Internet Explorer 10 can only be installed on windows 7 Service Pack 1 or Higher

KB976932 shows as installed 26/02/2011
System Properties shows this as Windows 7 Ultimate not Windows 7 Ultimate SP 1

IE11 standalone:Internet Explorer 11 can only be installed on windows 7 Service Pack 1 or Higher
My System SpecsSystem Spec
.

29 Aug 2013   #4
UsernameIssues

W7 Pro SP1 64bit
 
 

What do you get when you run SFC /SCANNOW Command - System File Checker

Please post the CBS log per Windows Update Posting Instructions and maybe someone can help review it (not me :).
My System SpecsSystem Spec
30 Aug 2013   #5
fastvolume

windows 7 ultimate 32 bit
 
 
CBS log attached

CBS log attached.
My System SpecsSystem Spec
02 Sep 2013   #6
UsernameIssues

W7 Pro SP1 64bit
 
 

Sorry that no one has picked up your thread.

Have you made any progress on your own?
My System SpecsSystem Spec
02 Sep 2013   #7
fastvolume

windows 7 ultimate 32 bit
 
 

I have had no progress

I did find this in the windows setup log

Windows update could not be installed because of error 2149842967 "" (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\mark\Downloads\IE9-Windows6.1-KB2722913-x86.msu" ")
Log Name: Setup
Source: Microsoft-Windows-WUSA
Date: 26/08/2013 13:49:40
Event ID: 3
Task Category: None
Level: Error
Keywords:
User: laptop2\mark
Computer: laptop2
Description:
Windows update could not be installed because of error 2149842967 "" (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\mark\Downloads\IE9-Windows6.1-KB2722913-x86.msu" ")
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WUSA" Guid="{09608C12-C1DA-4104-A6FE-B959CF57560A}" />
<EventID>3</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2013-08-26T11:49:40.340352000Z" />
<EventRecordID>1792</EventRecordID>
<Correlation />
<Execution ProcessID="2076" ThreadID="740" />
<Channel>Setup</Channel>
<Computer>laptop2</Computer>
<Security UserID="S-1-5-21-1266101030-3584304517-2181711267-1000" />
</System>
<EventData>
<Data Name="UpdateTitle">
</Data>
<Data Name="ErrorCode">2149842967</Data>
<Data Name="ErrorString">
</Data>
<Data Name="CommandLine">"C:\Windows\system32\wusa.exe" "C:\Users\mark\Downloads\IE9-Windows6.1-KB2722913-x86.msu" </Data>
</EventData>
</Event>

Initiating changes for package 982861. Current state is Installed. Target state is Absent. Client id: Software Explorer.
Log Name: Setup
Source: Microsoft-Windows-Servicing
Date: 26/08/2013 17:59:54
Event ID: 1
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: laptop2
Description:
Initiating changes for package 982861. Current state is Installed. Target state is Absent. Client id: Software Explorer.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Servicing" Guid="{BD12F3B8-FC40-4A61-A307-B7A013A069C1}" />
<EventID>1</EventID>
<Version>0</Version>
<Level>0</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2013-08-26T15:59:54.519862900Z" />
<EventRecordID>1794</EventRecordID>
<Correlation />
<Execution ProcessID="5940" ThreadID="2820" />
<Channel>Setup</Channel>
<Computer>laptop2</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<CbsPackageInitiateChanges xmlns="http://manifests.microsoft.com/win/2004/08/windows/setup_provider">
<PackageIdentifier>982861</PackageIdentifier>
<InitialPackageState>Installed</InitialPackageState>
<IntendedPackageState>Absent</IntendedPackageState>
<Client>Software Explorer</Client>
</CbsPackageInitiateChanges>
</UserData>
</Event>
My System SpecsSystem Spec
02 Sep 2013   #8
UsernameIssues

W7 Pro SP1 64bit
 
 

Thanks for the windows setup log.

Hopefully, someone will be able to help you with this.
My System SpecsSystem Spec
04 Sep 2013   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The "Windows update could not be installed because of error 2149842967" indicates that the hotfix is not application to your machine.

Try using the manual uninstall routine for IE9....
What to do if you can
work through all the methods in order.
My System SpecsSystem Spec
05 Sep 2013   #10
fastvolume

windows 7 ultimate 32 bit
 
 
Checksur.log

Checksur.log attached

I have been able to fix all the missing package manifests except Servicing\Packages\Package_for_ervicing\Packages\Package_for_KB2722913~31bf3856ad364e35~x86~~9.4.1.0 .cat~31bf3856ad364e35~x86~~9.4.1.0.cat

I have done this by expanding Servicing\Package\Package_for_KB2722913~31bf3856ad364e35~x86~~9.4.1.0.cat to c:\windows\Temp\CheckSur\Winsxs\Manifests

Every KB2722913 I have downloaded does not contain this package \Package_for_KB2722913~31bf3856ad364e35~x86~~9.4.1.0

I deleted it in the registry but the pc became unstable so I restored it back to a previous point. That is why all the packages are showing as corrupt
My System SpecsSystem Spec
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 How to uninstall an incomplete installation of IE9 on windows 32 bit




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