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Windows 7: Activation problem and Windows Update error C0000022


01 Sep 2013   #1

Windows 7 Home Premium 64 bits
 
 
Activation problem and Windows Update error C0000022

I have an activation problem with my windows 7 for serveral days, and I can't introduce the key because it says product id and status "not avalaible" (from system properties). And now Windows update has stop working and the error is C0000022. I hope you can help me because I asked in an antispyware forum and I haven't been able to fix the error, because I don't have any virus left. Thank you in advance! and sorry for my english.


Here are the reports from MGADiag Tool

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0126C376-6A96-4E2D-B29A-F94854E8B376}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0126C376-6A96-4E2D-B29A-F94854E8B376}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4206845040-2841721713-1680985406</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X3950</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A2</Version><SMBIOSVersion major="2" minor="6"/><Date>20100413000000.000000+000</Date></BIOS><HWID>A9093E07018400FC</HWID><UserLCID>0C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar romance(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
En un equipo que ejecute una edición de Microsoft Windows distinta de Core Edition, ejecute 'slui.exe 0x2a 0x80070426' para mostrar el texto de error.
Error: 0x80070426 

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 9:1:2013 18:07
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc


HWID Data-->
HWID Hash Current: NAAAAAIAAQABAAEAAQABAAAABAABAAEAonaUXE40vMVEsSRC/sreiLBQcoq+QXM6BStcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        APIC1650
  FACP            ACRSYS        FACP1650
  HPET            ACRSYS        OEMHPET 
  MCFG            ACRSYS        OEMMCFG 
  SLIC            ACRSYS        ACRPRDCT
  OEMB            ACRSYS        OEMB1650
  GSCI            ACRSYS        GMCHSCI 
  AWMI            ACRSYS        OEMB1650
  SSDT            DpgPmm        CpuPm
And the COA says Windows 7 Home Prem OA Acer Group


My System SpecsSystem Spec
.

01 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

(Have you EVER used Norton software on this machine?)
Please run the following commands, and post the results.
REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

They may show something
(NOTE - another possible cause is Read-only Windows folders)


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
01 Sep 2013   #3

Windows 7 Home Premium 64 bits
 
 

Norton? I think not but I'm not 100% sure.

Here are the results:

Code:
Microsoft Windows [Versión 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Reservados todos los derechos.

C:\Users\Cris>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
    DisplayName    REG_SZ    Security Processor Loader Driver
    ErrorControl    REG_DWORD    0x3
    Start    REG_DWORD    0x0
    Type    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
    0    REG_SZ    Root\LEGACY_SPLDR\0000
    Count    REG_DWORD    0x1
    NextInstance    REG_DWORD    0x1


C:\Users\Cris>
C:\Users\Cris>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
    NextInstance    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
    Service    REG_SZ    spldr
    Legacy    REG_DWORD    0x1
    ConfigFlags    REG_DWORD    0x401
    Class    REG_SZ    LegacyDriver
    ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
    DeviceDesc    REG_SZ    Security Processor Loader Driver
    Capabilities    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control


C:\Users\Cris>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
ERROR: El sistema no ha podido encontrar la clave o el valor del Registro
especificados.

C:\Users\Cris>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC
ERROR: El sistema no ha podido encontrar la clave o el valor del Registro
especificados.

C:\Users\Cris>
My System SpecsSystem Spec
.


01 Sep 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Code:
    ConfigFlags    REG_DWORD    0x401
is the cause of your problem...


Open Regedit and navigate to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR Key

Export it to a reg file for safety!
Right-click on the key name, and Select Permissions,
Click on Advanced, then the Owner tab
Make sure that Administrators is the owner, and put a tick in the 'Replace owner...' box at the bottom
Click OK once
add Administrators to the 'Groups or Usernames' list, and give them Full permissions
CLICK OK
Now move to the 0000 subkey
Double-click on the ConfigFlags entry
Change the data value to 400 (make sure that the radio-button is in 'Hexadecimal') and click OK
Exit Regedit, and reboot.
Post a new MGADiag report
My System SpecsSystem Spec
01 Sep 2013   #5

Windows 7 Home Premium 64 bits
 
 

Now the product id appears in system properties and windows update works again, thank you very much!

Here is the report:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0126C376-6A96-4E2D-B29A-F94854E8B376}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0126C376-6A96-4E2D-B29A-F94854E8B376}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4206845040-2841721713-1680985406</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X3950</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A2</Version><SMBIOSVersion major="2" minor="6"/><Date>20100413000000.000000+000</Date></BIOS><HWID>A9093E07018400FC</HWID><UserLCID>0C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar romance(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versión del Servicio de licencias de software: 6.1.7601.17514

Nombre: Windows(R) 7, HomePremium edition
Descripción: Windows Operating System - Windows(R) 7, OEM_SLP channel
Id. de activación: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
PID extendido: 00359-00178-926-800006-02-1033-7600.0000-0782010
Id. de instalación: 019650757740180762827593288961709896916346054456635153
URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=88338
URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=88339
URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=88340
Clave de producto parcial: 7QJB7
Estado de la licencia: con licencia
Recuento de rearmado de Windows restante: 3
Hora de confianza: 01/09/2013 19:58:48

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:1:2013 18:07
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAIAAQABAAEAAQABAAAABAABAAEAonaUXE40vMVEsSRC/sreiLBQcoq+QXM6BStcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        APIC1650
  FACP            ACRSYS        FACP1650
  HPET            ACRSYS        OEMHPET 
  MCFG            ACRSYS        OEMMCFG 
  SLIC            ACRSYS        ACRPRDCT
  OEMB            ACRSYS        OEMB1650
  GSCI            ACRSYS        GMCHSCI 
  AWMI            ACRSYS        OEMB1650
  SSDT            DpgPmm        CpuPm
My System SpecsSystem Spec
01 Sep 2013   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That looks fine now - Good luck!
My System SpecsSystem Spec
01 Sep 2013   #7

Windows 7 Home Premium 64 bits
 
 

Thank you very much! I was going mad
My System SpecsSystem Spec
Reply

 Activation problem and Windows Update error C0000022




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