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Windows 7: Windows 7 update fails. No error code


06 Sep 2013   #1

Windows 7 Pro 64 bit
 
 
Windows 7 update fails. No error code

For about the past two months Windows update has failed to run. If I try to run it manually it just sits there spinning its wheels. It does not appear to end or produce an error code.
I have seen the message "could not check for updates automatically"
I've been to the MS site and downloaded both
MicrosoftFixit.wu.RNP.6329995410378136.2.1.Run.exe
and
WindowsUpdateDiagnostic.diagcab
and the third party
Repair-tool.exe by ParetolLogic
but none of these fix the problem.
Today I have run SURT as instructed and the output from sfc /scannow is attached.
Update is still refusing to do anything.




Attached Files
File Type: zip CBS.zip (3.50 MB, 2 views)
My System SpecsSystem Spec
.

06 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I see no attachments??
My System SpecsSystem Spec
06 Sep 2013   #3

Windows 7 Pro 64 bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
I see no attachments??
I think they are their now, I can see them. The didn't "take" first time.
My System SpecsSystem Spec
.


07 Sep 2013   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The CheckSUR scan revealed the following errors..
Code:
(f) CSI Payload File Missing 0x00000000 setup_wm.exe x86_microsoft-windows-mediaplayer-setup_31bf3856ad364e35_6.1.7601.17514_none_affb336d34ccf2f8 
(f) CSI Payload File Missing 0x00000000 Revert.wmz x86_microsoft-windows-mediaplayer-skins_31bf3856ad364e35_6.1.7601.17514_none_ab688c1537b4e35f 
(f) CSI Payload File Missing 0x00000000 sdbus.sys amd64_sdbus.inf_31bf3856ad364e35_6.1.7600.20546_none_ce8d8d15fd045f05 
(f) CSI Payload File Missing 0x00000000 sdbus.inf amd64_sdbus.inf_31bf3856ad364e35_6.1.7600.20546_none_ce8d8d15fd045f05
The SFC scan showed...
Code:
 Line 5192: 2013-09-06 17:34:03, Info                  CSI    0000032b [SR] Repairing 5 components
 Line 5193: 2013-09-06 17:34:03, Info                  CSI    0000032c [SR] Beginning Verify and Repair transaction
 Line 5196: 2013-09-06 17:34:04, Info                  CSI    0000032e [SR] Cannot repair member file [l:36{18}]"Amd64\HPZSTWN7.DLL" of prnhp002.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5199: 2013-09-06 17:34:04, Info                  CSI    00000330 [SR] Cannot repair member file [l:20{10}]"mssrch.dll" of WindowsSearchEngine, Version = 7.0.7601.17610, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5200: 2013-09-06 17:34:04, Info                  CSI    00000331 [SR] Cannot repair member file [l:20{10}]"Revert.wmz" of Microsoft-Windows-MediaPlayer-Skins, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 5201: 2013-09-06 17:34:04, Info                  CSI    00000332 [SR] Cannot repair member file [l:24{12}]"setup_wm.exe" of Microsoft-Windows-MediaPlayer-Setup, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
... interestingly, it says it's repairing 5 errors, but only attempts and records 4!


I'll post a fix protocol later
My System SpecsSystem Spec
07 Sep 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - pjaaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\pjaaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\pjaaa
or
DIR E:\pjaaa


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\pjaaa <drive>:\windows\winsxs /y /i /s /v /h

(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

Also run a new MGADiag report, and post the result.
My System SpecsSystem Spec
07 Sep 2013   #6

Windows 7 Pro 64 bit
 
 

Problem - no matter how many times I rebooted the system whilst hitting F8 I was never offered the menu with "Repair my Computer" in it. Trying the xcopy from the command line safe boot fails with "cannot create folder \windows\winsxs"
Only way was to boot from Windows 7 installation DVD and go via the repair installation option (which annoyingly insisted in creating another entry in the MBR first)

New copy of log attached
CBS.zip

Output of MGSDiag.exe is
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-P2VRQ-TYJ29-QJM62
Windows Product Key Hash: iZ9eWpdeW5wHAysZlO50T//RwLU=
Windows Product ID: 00371-OEM-9044387-46068
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {9BFCAF92-9FA8-4EA1-A651-75A6FE0C9981}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9BFCAF92-9FA8-4EA1-A651-75A6FE0C9981}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QJM62</PKey><PID>00371-OEM-9044387-46068</PID><PIDType>3</PIDType><SID>S-1-5-21-366593473-2541685155-1055524709</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FA</Version><SMBIOSVersion major="2" minor="4"/><Date>20100420000000.000000+000</Date></BIOS><HWID>11223507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>4F9A8E2A63C8586</Val><Hash>cDG/BKUgNod0zUEnL6yvu/8nVTM=</Hash><Pid>89388-707-0305992-65757</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-443-846068-02-2057-7600.0000-2892010
Installation ID: 018886754482254174793802064094418070699786246371791716
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QJM62
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 07/09/2013 18:20:29

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAEABgABAAEAAgADAAAAAQABAAEACrbkcrR0lIoMNUa85L+ENGoDcG36+cKPfIeQ4YAHk2tgHOqC

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
EUDS GBT
MATS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCM

I notice that the newly created winsxs folder (into which I copied 7.5 Mb of data) now has 74,771 files in 17,843 folders taking up 16.4 Gb of valuable drive space. Please tell me I can delete it!


My System SpecsSystem Spec
08 Sep 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Your method is the alternative - but I've not noticed it creating a new MBR entry, normally.
It worked, anyhow, and the system has managed to fix the remaining problems. (I think)

Please run another CheckSUR scan and post the results, then do a manual check for updates and download/install only the oldest update found. Does it work? If not, what error message do you get?
My System SpecsSystem Spec
08 Sep 2013   #8

Windows 7 Pro 64 bit
 
 

Sorry, but I've got nowhere.
I presume by "CheckSUR scan" you mean run DISM.exe, but with what parameters? I've tried a few and the log is attached.
I ran the SURT and that reported no errors.
I attach the latest CBS log
I let windows update run for over an hour but it did nothing useful, some internet activity (flashing lights on modem), no apparent downloads, no error code. just the green bar slowly sweeping from left to right.
I guess that I can delete both logs before I run scans again as they seem to get appended rather than replaced.


Attached Files
File Type: zip CBS.zip (213.2 KB, 2 views)
File Type: zip dism.zip (9.9 KB, 2 views)
My System SpecsSystem Spec
09 Sep 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

CheckSUR and SURT are the same thing.
Please post the new CheckSUR.log file
My System SpecsSystem Spec
09 Sep 2013   #10

Windows 7 Pro 64 bit
 
 

CheckSUR.log


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 20.0
2013-09-09 09:32

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 278
Found 2 errors
CBS MUM Corrupt Total count: 2

Unavailable repair files:
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
================
My System SpecsSystem Spec
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 Windows 7 update fails. No error code




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