Windows 7 update fails. No error code

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  1. Posts : 23
    Windows 7 Pro 64 bit
       #1

    Windows 7 update fails. No error code


    For about the past two months Windows update has failed to run. If I try to run it manually it just sits there spinning its wheels. It does not appear to end or produce an error code.
    I have seen the message "could not check for updates automatically"
    I've been to the MS site and downloaded both
    MicrosoftFixit.wu.RNP.6329995410378136.2.1.Run.exe
    and
    WindowsUpdateDiagnostic.diagcab
    and the third party
    Repair-tool.exe by ParetolLogic
    but none of these fix the problem.
    Today I have run SURT as instructed and the output from sfc /scannow is attached.
    Update is still refusing to do anything.
    Last edited by pjaj; 06 Sep 2013 at 17:10. Reason: Can't see the uploaded log files
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    I see no attachments??
      My Computer


  3. Posts : 23
    Windows 7 Pro 64 bit
    Thread Starter
       #3

    NoelDP said:
    I see no attachments??
    I think they are their now, I can see them. The didn't "take" first time.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    The CheckSUR scan revealed the following errors..
    Code:
    (f) CSI Payload File Missing 0x00000000 setup_wm.exe x86_microsoft-windows-mediaplayer-setup_31bf3856ad364e35_6.1.7601.17514_none_affb336d34ccf2f8 
    (f) CSI Payload File Missing 0x00000000 Revert.wmz x86_microsoft-windows-mediaplayer-skins_31bf3856ad364e35_6.1.7601.17514_none_ab688c1537b4e35f 
    (f) CSI Payload File Missing 0x00000000 sdbus.sys amd64_sdbus.inf_31bf3856ad364e35_6.1.7600.20546_none_ce8d8d15fd045f05 
    (f) CSI Payload File Missing 0x00000000 sdbus.inf amd64_sdbus.inf_31bf3856ad364e35_6.1.7600.20546_none_ce8d8d15fd045f05
    The SFC scan showed...
    Code:
     Line 5192: 2013-09-06 17:34:03, Info                  CSI    0000032b [SR] Repairing 5 components
     Line 5193: 2013-09-06 17:34:03, Info                  CSI    0000032c [SR] Beginning Verify and Repair transaction
     Line 5196: 2013-09-06 17:34:04, Info                  CSI    0000032e [SR] Cannot repair member file [l:36{18}]"Amd64\HPZSTWN7.DLL" of prnhp002.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 5199: 2013-09-06 17:34:04, Info                  CSI    00000330 [SR] Cannot repair member file [l:20{10}]"mssrch.dll" of WindowsSearchEngine, Version = 7.0.7601.17610, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 5200: 2013-09-06 17:34:04, Info                  CSI    00000331 [SR] Cannot repair member file [l:20{10}]"Revert.wmz" of Microsoft-Windows-MediaPlayer-Skins, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 5201: 2013-09-06 17:34:04, Info                  CSI    00000332 [SR] Cannot repair member file [l:24{12}]"setup_wm.exe" of Microsoft-Windows-MediaPlayer-Setup, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    ... interestingly, it says it's repairing 5 errors, but only attempts and records 4!


    I'll post a fix protocol later
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    I've uploaded a file - pjaaa.zip - to my SkyDrive at Noel's SkyDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\pjaaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\pjaaa
    or
    DIR E:\pjaaa


    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\pjaaa <drive>:\windows\winsxs /y /i /s /v /h

    (e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time)and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

    Also run a new MGADiag report, and post the result.
      My Computer


  6. Posts : 23
    Windows 7 Pro 64 bit
    Thread Starter
       #6

    Problem - no matter how many times I rebooted the system whilst hitting F8 I was never offered the menu with "Repair my Computer" in it. Trying the xcopy from the command line safe boot fails with "cannot create folder \windows\winsxs"
    Only way was to boot from Windows 7 installation DVD and go via the repair installation option (which annoyingly insisted in creating another entry in the MBR first)

    New copy of log attached
    Attachment 284994

    Output of MGSDiag.exe is
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-P2VRQ-TYJ29-QJM62
    Windows Product Key Hash: iZ9eWpdeW5wHAysZlO50T//RwLU=
    Windows Product ID: 00371-OEM-9044387-46068
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {9BFCAF92-9FA8-4EA1-A651-75A6FE0C9981}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9BFCAF92-9FA8-4EA1-A651-75A6FE0C9981}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QJM62</PKey><PID>00371-OEM-9044387-46068</PID><PIDType>3</PIDType><SID>S-1-5-21-366593473-2541685155-1055524709</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FA</Version><SMBIOSVersion major="2" minor="4"/><Date>20100420000000.000000+000</Date></BIOS><HWID>11223507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>4F9A8E2A63C8586</Val><Hash>cDG/BKUgNod0zUEnL6yvu/8nVTM=</Hash><Pid>89388-707-0305992-65757</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-443-846068-02-2057-7600.0000-2892010
    Installation ID: 018886754482254174793802064094418070699786246371791716
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: QJM62
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 07/09/2013 18:20:29

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAEAAgADAAAAAQABAAEACrbkcrR0lIoMNUa85L+ENGoDcG36+cKPfIeQ4YAHk2tgHOqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC GBT GBTUACPI
    FACP GBT GBTUACPI
    HPET GBT GBTUACPI
    MCFG GBT GBTUACPI
    EUDS GBT
    MATS GBT
    TAMG GBT GBT B0
    SSDT INTEL PPM RCM

    I notice that the newly created winsxs folder (into which I copied 7.5 Mb of data) now has 74,771 files in 17,843 folders taking up 16.4 Gb of valuable drive space. Please tell me I can delete it!
    Last edited by pjaj; 07 Sep 2013 at 17:15. Reason: note on winsxs folder
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Your method is the alternative - but I've not noticed it creating a new MBR entry, normally.
    It worked, anyhow, and the system has managed to fix the remaining problems. (I think)

    Please run another CheckSUR scan and post the results, then do a manual check for updates and download/install only the oldest update found. Does it work? If not, what error message do you get?
      My Computer


  8. Posts : 23
    Windows 7 Pro 64 bit
    Thread Starter
       #8

    Sorry, but I've got nowhere.
    I presume by "CheckSUR scan" you mean run DISM.exe, but with what parameters? I've tried a few and the log is attached.
    I ran the SURT and that reported no errors.
    I attach the latest CBS log
    I let windows update run for over an hour but it did nothing useful, some internet activity (flashing lights on modem), no apparent downloads, no error code. just the green bar slowly sweeping from left to right.
    I guess that I can delete both logs before I run scans again as they seem to get appended rather than replaced.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    CheckSUR and SURT are the same thing.
    Please post the new CheckSUR.log file
      My Computer


  10. Posts : 23
    Windows 7 Pro 64 bit
    Thread Starter
       #10

    CheckSUR.log


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 20.0
    2013-09-09 09:32

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs
    (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
    (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 278
    Found 2 errors
    CBS MUM Corrupt Total count: 2

    Unavailable repair files:
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    ================
      My Computer


 
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