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Windows 7: Windows 7 Home Premium Validation errors..

12 Oct 2013   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Asus machines usually come pre-installed with an AV - can you remember which one?
You should run the AV manufacturer's cleanup tool after uninstalling it...
If you didn't do it then (or don't remember), then run it now.
You can run all of these, if you can't remember which was installed...


Download theMcAfee removal tool from:



http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe



Click Save, andsave the file to a folder on your computer.

Navigate to thefolder where you saved the file.

right-click onMCPR.exe and select 'Run as Administrator' to run the removal tool.



when complete,reboot.



Download theNorton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home



Close all otherprograms, then run the tool. When it's complete, reboot the machine whether it asks for it or not.



Afterthe reboot, open an Elevated Command Prompt, and run the following command



NETSH WINSOCK RESET



You'llbe advised to reboot - do so.



Download the AVGRemover from here

http://www.avg.com/us-en/utilities

Follow theinstructions for running it, and then reboot the machine (whether it asks forit or not, and whether the program rebooted already or not).


Also, next time it flags as non-genuine, run the MGADiag report WITHOUT re-activating, and post it - then wait for a response again without re-activating, and we'll see if we can pin the error down.




My System SpecsSystem Spec
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12 Oct 2013   #12
Tut0r64

Windows 7 Home Premium 64x
 
 

Thank i'll give that a try now I think it came with Nortan but I never used it, if i didn't mention the laptop is a UL80VT. But i'll go ahead and try now and let you know
My System SpecsSystem Spec
12 Oct 2013   #13
Tut0r64

Windows 7 Home Premium 64x
 
 

But in saying that being a new HDD will this solve the problem as technically there has never been any of these anti virus's installed on this hard drive
My System SpecsSystem Spec
.

12 Oct 2013   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Depends how you installed the OS - if you used the manufacturer's Recovery media, then it's likely to have reinstalled the AV, at least partially.
If you cloned the old to the new, then the original dregs will still be present.

If you used a downloaded or retail DVD, then it shouldn't have any AV present.
My System SpecsSystem Spec
12 Oct 2013   #15
Tut0r64

Windows 7 Home Premium 64x
 
 

Downloaded windows home premium and burnt it onto a cd and used the cd key on the bottom of the laptop
My System SpecsSystem Spec
12 Oct 2013   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

In that case, unless you installed an AV before MSE, then you can ignore it

Probably the best thing to do then is a general file and disk check...


Please run a full CHKDSK and SFC scan....



Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the ElevatedCommand Prompt window should pop up.



At the Command prompt, type



CHKDSK C: /R



and hit the Enter key.

You will be told that the drive is locked,

and the CHKDSK will run at he next boot - hit the Y key, pressEnter, and then reboot.



The CHKDSK will take a few hours depending on the size of the drive,so be patient!



After the CHKDSK has run, Windows should boot normally (possiblyafter a second auto-reboot) -

then run the SFC.



SFC -System File Checker -Instructions

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the ElevatedCommand Prompt window should pop up.



At the Command prompt, type



SFC /SCANNOW



and hit the Enter key



Wait for the scan to finish - make a note of any error messages -and then reboot.





Copy the CBS.log file created(C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate itdirectly) and then compress the copy and upload it to your reply



Post a new MGADiag report with details of any error messagesencountered.
My System SpecsSystem Spec
12 Oct 2013   #17
Tut0r64

Windows 7 Home Premium 64x
 
 

So I did everything as said. The scan said no verification issues at all and I have attached the CBS log.
My System SpecsSystem Spec
12 Oct 2013   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are a huge number of minor errors in the background log -

Please downloadand save the CheckSUR tool from http://support.microsoft.com/kb/947821

(you'll need tolook in the details for Windows 7, downloading from the Microsoft DownloadCenter)



Run it - The toolcan take anywhere from 5 mins to a couple of hours to run (or 'Install')depending on how much it has to do, and may exit silently - it may appear tofreeze for most of that time, but be patient.

The result islogged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file



Then zip theCheckSUR.log and upload it to your reply.

My System SpecsSystem Spec
12 Oct 2013   #19
Tut0r64

Windows 7 Home Premium 64x
 
 

Is that link you gave me directly to the checksur? I think I downloaded the right thing it says its installing a hotfix and it looks like its hung but i haven't closed it, just waiting for it.
My System SpecsSystem Spec
12 Oct 2013   #20
Tut0r64

Windows 7 Home Premium 64x
 
 

Here I think this is the right info you need just let me know if its not.
My System SpecsSystem Spec
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 Windows 7 Home Premium Validation errors..




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