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Windows 7: Windows 7 suddenly says not genuine, updates not working

11 Sep 2013   #1

Windows 7 64bit
 
 
Windows 7 suddenly says not genuine, updates not working

Suddenly started getting warnings that windows 7 was not genuine...it is. Bought at Best Buy.
I've tried many things I've found but none seem to work.
Uninstalled the kb that notifies.

Here's the log...it says files tampered with but I compared them to another computer and they are fine.

thanks for any help

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-4HWVJ-3282W-TWKKW
Windows Product Key Hash: T17QLSEaopPG2DspVXxJI1RfDIw=
Windows Product ID: 00371-618-2027111-85006
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {C598794A-2EA5-4AC1-BE58-7229C47130CE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Small Business 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C598794A-2EA5-4AC1-BE58-7229C47130CE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TWKKW</PKey><PID>00371-618-2027111-85006</PID><PIDType>5</PIDType><SID>S-1-5-21-2465196233-1101183401-567836827</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00    </Version><SMBIOSVersion major="2" minor="6"/><Date>20091006000000.000000+000</Date></BIOS><HWID>24E23F07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>ECS    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>1DE4F17725D8F14</Val><Hash>l12gchi+omwTSpYSYLKzbvF7UMA=</Hash><Pid>81606-906-2152407-64303</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-618-202711-01-1033-7601.0000-2542013
Installation ID: 013950623492496930851246610001701216604816234090971714
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: TWKKW
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 9/11/2013 9:22:23 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:9:2013 11:47
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEAln06johAgsDii3RzWCBCt0ylRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   100609  APIC1338
  FACP   100609  FACP1338
  HPET   100609  OEMHPET 
  MCFG   100609  OEMMCFG 
  SLIC   DELL    ECS    
  OEMB   100609  OEMB1338
  GSCI   100609  GMCHSCI 
  SSDT   DpgPmm  CpuPm


My System SpecsSystem Spec
.

11 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

This may simplybe caused by a bad set of Intel Rapid Storage Technology drivers -



Installing theIntel Rapid Storage Drivers

try downloadingand installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194



(you want theiata_enu.exe download)



Once complete,please reboot twice, then post another MGADiag report.

My System SpecsSystem Spec
11 Sep 2013   #3

Windows 7 64bit
 
 

Sorry I didn't mention...I tried that already. It said the driver was not compatible with my system.
My System SpecsSystem Spec
.


11 Sep 2013   #4

Windows 7 64bit
 
 

I also ran the commands you posted elsewhere to check permissions on the files and they seemed to be good.
My System SpecsSystem Spec
11 Sep 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Your system is old enough that it may need an earlier version of the drivers....

This may simplybe caused by a bad set of Intel Storage Matrix Technology drivers -



Installing theIntel Drivers

try downloadingand installing them from here -

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=17882



(IATA89ENU.exe)



Once complete,please reboot twice, then post another MGADiag report.

My System SpecsSystem Spec
11 Sep 2013   #6

Windows 7 64bit
 
 

That worked.

I rebooted twice and ran the utility again.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-4HWVJ-3282W-TWKKW
Windows Product Key Hash: T17QLSEaopPG2DspVXxJI1RfDIw=
Windows Product ID: 00371-618-2027111-85006
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {C598794A-2EA5-4AC1-BE58-7229C47130CE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Small Business 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C598794A-2EA5-4AC1-BE58-7229C47130CE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TWKKW</PKey><PID>00371-618-2027111-85006</PID><PIDType>5</PIDType><SID>S-1-5-21-2465196233-1101183401-567836827</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 560 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00 </Version><SMBIOSVersion major="2" minor="6"/><Date>20091006000000.000000+000</Date></BIOS><HWID>24E23F07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>ECS </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>1DE4F17725D8F14</Val><Hash>l12gchi+omwTSpYSYLKzbvF7UMA=</Hash><Pid>81606-906-2152407-64303</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-618-202711-01-1033-7601.0000-2542013
Installation ID: 013950623492496930851246610001701216604816234090971714
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: TWKKW
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 9/11/2013 12:51:18 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:9:2013 11:47
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEAln06johAgsDii3RzWCBCt0ylRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 100609 APIC1338
FACP 100609 FACP1338
HPET 100609 OEMHPET
MCFG 100609 OEMMCFG
SLIC DELL ECS
OEMB 100609 OEMB1338
GSCI 100609 GMCHSCI
SSDT DpgPmm CpuPm
My System SpecsSystem Spec
11 Sep 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hmm - didn't solve the problem, though

Installing the WAT update will give us a little more data to work on...



install the updatefrom http://support.microsoft.com/kb/971033

Reboot



run another MGADiagreport, and post it.



Once complete,please reboot twice, then attempt validation at www.microsoft.com/genuine/validate and then post another MGADiag report.
My System SpecsSystem Spec
11 Sep 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Sorry about that - please note the edits to my last post!
My System SpecsSystem Spec
12 Sep 2013   #9

Windows 7 64bit
 
 

the kb would not install...just a simple box popped up that installation failed.

I've noticed now there are lots of messages in my event logs. Mostly pertaining to things that write to a database.
Problems with Catroot2, Capi, windows search. The errors are all saying there are problems creating databases or writing indexes etc.
I can't help but think these are related to my issue.

I cleared catroot2 and rebooted, no change.
uninstalled windows search.
My System SpecsSystem Spec
13 Sep 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - let's try this, first....





This can resultfrom mistakenly setting the System32 folder and its contents to 'Read Only'status.



Open WindowsExplorer (Computer)

Navigate to the C:\Windows folder

Find the System32 sub-folder and right-click on it

select Properties



Clear the 'blob'from the 'Read-only (Only applies to files infolder)' box by clicking on it until it's plain white.

Click on Apply.



Make sure thatthe radio button for 'Apply changes to thisfolder, subfolders and files' is set, and click OK.



Accept theAdministrator prompt. After a couple of seconds, you'll be told there is anerror - click on the 'Ignore all' button.



Wait for it tofinish - it could take a couple of minutes.



OK out, and exitWindows Explorer.



Reboot twice

My System SpecsSystem Spec
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 Windows 7 suddenly says not genuine, updates not working




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