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Windows 7: Windows Update error


11 Sep 2013   #1

Windows 7 Home Premium 64bit
 
 
Windows Update error

It seems I'm having problems with installing the most recent (today's) updates regarding Microsoft Office.

I apologize if this is the wrong section (and request to be moved to Microsoft Office section if needed).

I'm consistently getting
Quote:
Code 8007006E Windows Update encountered an unknown error
The 3 updates I'm having problems are :
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Version
Update for Microsoft Office 2010 (KB2760598) 32-Bit Version
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Version

Tried using Microsoft Fix It to resolve Windows Update Components was no success either (I tried manually resolving, but somehow, when re-registering some process, it appears to not be able to locate).

I also tried manually going to Microsoft download page to manually download the patches themselves (since I have 64-bit, I might as well try those one too).

32-bit - An error occurred while running detection.
64-bit - There are no products affected by this package installed on this system.

Are all these errors displaying simply because I'm using Microsoft Office Plus 2010?


edit :
Installed & ran SURT details, please see attached

One question though, should I reset pc after installing SURT?
This scan was made un-reset.

edit2 : CBS.zip file size is over 8 MB, should I upload it elsewhere? Nvm, found out why it was so huge, there were many cbspersist.cab's. Fixed & uploaded

edit3 : Reset comp & re-ran scan, attached zip as cbs2, some things couldn't be fixed according to commmand line.



Attached Thumbnails
Windows Update error-windows-error.jpg  
Attached Files
File Type: zip CBS.zip (1.37 MB, 3 views)
My System SpecsSystem Spec
.

22 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Sorry - I seem to have missed your post in the rush!
From your CheckSUR log
Code:
Checking Component Store
(f) CSI Manifest Missing 0x00000002 x86_microsoft.vc80.openmp_1fc8b3b9a1e18e3b_8.0.50727.4053_none_3b0e32bdc9afe437.manifest x86_microsoft.vc80.openmp_1fc8b3b9a1e18e3b_8.0.50727.4053_none_3b0e32bdc9afe437
From your CBS.log
Code:
 Line 11558: 2013-09-12 20:19:32, Info                  CSI    00000313 [SR] Repairing 2 components
 Line 11559: 2013-09-12 20:19:32, Info                  CSI    00000314 [SR] Beginning Verify and Repair transaction
 Line 11560: 2013-09-12 20:19:32, Info                  CSI    00000315 [SR] Cannot verify component files for Microsoft.VC80.OpenMP, Version = 8.0.50727.4053, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
 Line 11561: 2013-09-12 20:19:32, Info                  CSI    00000316 [SR] Repairing corrupted file [ml:520{260},l:96{48}]"\??\C:\Program Files (x86)\Common Files\Services"\[l:24{12}]"verisign.bmp" from store

I'll post a fix for it in a few minutes.
My System SpecsSystem Spec
22 Sep 2013   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded afile - ip8aa.zip - to my SkyDrive at Noel's SkyDrive

Please downloadand save it.

Right-click onthe downloaded file, and select Extract all…

Extract to thedefault location - which will create a new folder ip8aain the same place.

Open this folder- there should be one folder inside it (Manifests,)



Copy the content of the manifestsfolder (.manifest files) into this folder:



C:\Windows\Temp\CheckSur\Winsxs\Manifests



Nowrun the CheckSUR tool again (it may take a while)



Postthe new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.


23 Sep 2013   #4

Windows 7 Home Premium 64bit
 
 

Thanks for the reply.

I've downloaded the file, however, I don't seem to have that folder destination.
my Windows\Temp is empty (Hide protected operating system files unticked)

Windows\CheckSur exists, however, there's no Winsxs, instead, a folder v1.0 with .cab zip files.

Should I copy the manifest file in CheckSur or v1.0?

Thanks again.
My System SpecsSystem Spec
23 Sep 2013   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Neither.
You must copy it into the folder I specified, or the system will not be able to find it.
Are you using some form of cleanup utility?

You can always create the folders manually, and then copy the files into them - or run CheckSUR again, and then do the copy (without rebooting), and run CheckSUR again.
My System SpecsSystem Spec
23 Sep 2013   #6

Windows 7 Home Premium 64bit
 
 

Yes, CCleaner opens amongst other programs in Task Scheduler.

I've created the file path manually & running scan now, I'll edit with the new cbs log when it's done.

edit : Still same error, Windows Resource Protection found corrupt files but was unable to fix them

The new cbs has been attached.

I have a weird feeling this should be in my Windows/CheckSur folder. Inside v1.0, every .cab zip file contains the folders :
Servicing
Winsxs


Inside Winsxs folder, Manifests folder and a bunch of manifest files inside
My System SpecsSystem Spec
25 Sep 2013   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

CCleaner often deletes Temp folder contents on startup (check it's settings and see) disable that function (or disable CCLeaner completely), then run CheckSUR again - and you should find the required folders.
then do the copy/paste, and run CheckSUR again.
My System SpecsSystem Spec
28 Sep 2013   #8

Windows 7 Home Premium 64bit
 
 

Sorry, I've been busy the past few days.

edit : Cancelled the last scan to run a new scan.
  1. I've placed servicing+Winsxs in Windows\Temp
  2. Manually created CheckSur inside Temp & copied those folders inside
  3. Copied folders inside Windows\CheckSur folder

I hope this doesn't cause any troubles having them in more than 1 place.
I wanted to do 3 separate scans but, I decided to combine them into 1 scan to save time.


edit2 : I'm adding the new manifest file now & scanning now, will upload cbs2

cbs2 now uploaded


Attached Files
File Type: zip CBS.zip (2.75 MB, 1 views)
File Type: zip cbs2.zip (2.83 MB, 1 views)
My System SpecsSystem Spec
29 Sep 2013   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There's a single error in the first CBS.log....
Code:
 Line 7097: 2013-09-28 12:25:14, Info                  CSI    00000312 [SR] Repairing 1 components
 Line 7098: 2013-09-28 12:25:14, Info                  CSI    00000313 [SR] Beginning Verify and Repair transaction
 Line 7099: 2013-09-28 12:25:14, Info                  CSI    00000314 [SR] Cannot verify component files for Microsoft.VC80.OpenMP, Version = 8.0.50727.4053, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
That carries through to the second - there are no other significant errors.
Hopefully, running CheckSUR should solve that - it will at least give us the proper filenames required.
My System SpecsSystem Spec
30 Sep 2013   #10

Windows 7 Home Premium 64bit
 
 

Thanks for your help so far.

It looks like CCleaner was ran again, but I've already re-created the folders & files and just about to finish 2nd scan.
Running 3rd scan now. Now uploaded as well

I noticed there's one cbspersist that's inside the cbs folder, marked last modified 11/09/2013 and then 28 & 29/09/2013, is this normal to see a jump like that?
Should I be deleting any of these?

And also, I'm starting to see weird things. Should I reset after the scan?
Example : When browsing to look for files, the file icons are all missing, only showing the names of the files.


Attached Files
File Type: zip cbs.zip (3.17 MB, 1 views)
My System SpecsSystem Spec
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