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Windows 7: Windows 7 not genuine error and other problems began at the same time

17 Sep 2013   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

What's the EXACT error you get when attempting the merge?
What problems do you have accessing the registry?


My System SpecsSystem Spec
.
17 Sep 2013   #12
Electroman

Windows 7 Pro 64bit
 
 

The error is: "Cannot import C:\Users\Desktop\hku20.reg: Error accessing the registry." That's all it says with no option to display more details. I was thinking possibly crapware or corruption maybe?
My System SpecsSystem Spec
17 Sep 2013   #13
Electroman

Windows 7 Pro 64bit
 
 

I just found a log file from a virus removal tool I ran in August. It lists each physical drive...then MBR & some numbers...then Bsp & some numbers and then some stuff about the partition tables. That is just FYI in case any of it would help. Thanks!!
My System SpecsSystem Spec
.

17 Sep 2013   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That error could be for a number of reasons - probably permissions problems.

Please open Regedit

In the left pane, navigate to the
HKEY_USERS
Key, and find the
S-1-5-20
subkey - right-click on it
Select Permissions

What usernames are showing?
What rights does each user have (highlight each username in turn)?
do NOT change anything at this point!

Once you have the data, close regedit, and post back.
My System SpecsSystem Spec
17 Sep 2013   #15
Electroman

Windows 7 Pro 64bit
 
 

I don't have S-1-5-20. Under Users I have .DEFAULT, S-1-5-18, S-1-5-19, AND S-1-5-21-2225676691...and the number continues
My System SpecsSystem Spec
17 Sep 2013   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OK - check the permissions on the HKU Key itself, then
My System SpecsSystem Spec
17 Sep 2013   #17
Electroman

Windows 7 Pro 64bit
 
 

Ok. Permissions are as follows: Everyone=Read RESTRICTED=Read System=Full Control & Read Administrators=Full Control & Read

Thanks!
My System SpecsSystem Spec
17 Sep 2013   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's normal-ish
You need to add another account.

go back into the Permissions on that Key, and hit the Advanced button

In the Permissions tab, click on 'Add'
In the box type
NETWORK SERVICE
Click on Check Names - the NETWORK SERICE in the box should be accepted and underlined
Now click OK (once)
Highlight the NETWORK SERVICE entry in the box, and click Edit

put a tick in the Allow/Full Control box.
Click OK out to Regedit, and reboot twice

now run another MGADiag report, and post the new results.

Also, run the following commands again, and post their results..

REG QUERY HKU
REG QUERY HKU\S-1-5-20
My System SpecsSystem Spec
17 Sep 2013   #19
Electroman

Windows 7 Pro 64bit
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070005
Windows Product Key: *****-*****-BGR3G-46GXF-YRKKD
Windows Product Key Hash: TwisG3AshBexuszIulN9xuBNbNs=
Windows Product ID: 00371-OEM-9045262-42163
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {82A1386B-C5B0-4F1A-A6CC-117C583C93CD}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{82A1386B-C5B0-4F1A-A6CC-117C583C93CD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YRKKD</PKey><PID>00371-OEM-9045262-42163</PID><PIDType>3</PIDType><SID>S-1-5-21-2225676691-2243336110-4070549510</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1908</Version><SMBIOSVersion major="2" minor="7"/><Date>20130314000000.000000+000</Date></BIOS><HWID>8CAB3E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
Error: 0x46
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:6:2013 18:50
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NgAAAAMAAwABAAMAAQABAAAAAAABAAEAHKIg7Ohq4BpONGTHClN0xGC47uL6zz4c3ogyqJZj
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT SataRe SataTabl
BGRT ALASKA A M I
SSDT SataRe SataTabl
SSDT SataRe SataTabl




Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Darin>REG QUERY HKU
HKEY_USERS\.DEFAULT
HKEY_USERS\S-1-5-19
HKEY_USERS\S-1-5-21-2225676691-2243336110-4070549510-1000
HKEY_USERS\S-1-5-18
C:\Users\Darin>REG QUERY HKU\S-1-5-20
ERROR: The system was unable to find the specified registry key or value.
C:\Users\Darin>
My System SpecsSystem Spec
17 Sep 2013   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Still nothing....

perhaps it's the filesystem at fault then...
Please run the following commands, and post the results.

DIR C:\Windows\ServiceProfiles\NetworkService
ICACLS C:\Windows\ServiceProfiles\NetworkService
ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
My System SpecsSystem Spec
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