Windows 7 not genuine error and other problems began at the same time

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #11

    What's the EXACT error you get when attempting the merge?
    What problems do you have accessing the registry?
      My Computer


  2. Posts : 37
    Windows 7 Pro 64bit
    Thread Starter
       #12

    The error is: "Cannot import C:\Users\Desktop\hku20.reg: Error accessing the registry." That's all it says with no option to display more details. I was thinking possibly crapware or corruption maybe?
      My Computer


  3. Posts : 37
    Windows 7 Pro 64bit
    Thread Starter
       #13

    I just found a log file from a virus removal tool I ran in August. It lists each physical drive...then MBR & some numbers...then Bsp & some numbers and then some stuff about the partition tables. That is just FYI in case any of it would help. Thanks!!
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #14

    That error could be for a number of reasons - probably permissions problems.

    Please open Regedit

    In the left pane, navigate to the
    HKEY_USERS
    Key, and find the
    S-1-5-20
    subkey - right-click on it
    Select Permissions

    What usernames are showing?
    What rights does each user have (highlight each username in turn)?
    do NOT change anything at this point!

    Once you have the data, close regedit, and post back.
      My Computer


  5. Posts : 37
    Windows 7 Pro 64bit
    Thread Starter
       #15

    I don't have S-1-5-20. Under Users I have .DEFAULT, S-1-5-18, S-1-5-19, AND S-1-5-21-2225676691...and the number continues
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #16

    OK - check the permissions on the HKU Key itself, then
      My Computer


  7. Posts : 37
    Windows 7 Pro 64bit
    Thread Starter
       #17

    Ok. Permissions are as follows: Everyone=Read RESTRICTED=Read System=Full Control & Read Administrators=Full Control & Read

    Thanks!
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #18

    That's normal-ish :)
    You need to add another account.

    go back into the Permissions on that Key, and hit the Advanced button

    In the Permissions tab, click on 'Add'
    In the box type
    NETWORK SERVICE
    Click on Check Names - the NETWORK SERICE in the box should be accepted and underlined
    Now click OK (once)
    Highlight the NETWORK SERVICE entry in the box, and click Edit

    put a tick in the Allow/Full Control box.
    Click OK out to Regedit, and reboot twice

    now run another MGADiag report, and post the new results.

    Also, run the following commands again, and post their results..

    REG QUERY HKU
    REG QUERY HKU\S-1-5-20
      My Computer


  9. Posts : 37
    Windows 7 Pro 64bit
    Thread Starter
       #19

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-BGR3G-46GXF-YRKKD
    Windows Product Key Hash: TwisG3AshBexuszIulN9xuBNbNs=
    Windows Product ID: 00371-OEM-9045262-42163
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {82A1386B-C5B0-4F1A-A6CC-117C583C93CD}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130801-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{82A1386B-C5B0-4F1A-A6CC-117C583C93CD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YRKKD</PKey><PID>00371-OEM-9045262-42163</PID><PIDType>3</PIDType><SID>S-1-5-21-2225676691-2243336110-4070549510</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1908</Version><SMBIOSVersion major="2" minor="7"/><Date>20130314000000.000000+000</Date></BIOS><HWID>8CAB3E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:6:2013 18:50
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->
    HWID Hash Current: NgAAAAMAAwABAAMAAQABAAAAAAABAAEAHKIg7Ohq4BpONGTHClN0xGC47uL6zz4c3ogyqJZj
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ALASKA A M I
    FACP ALASKA A M I
    HPET ALASKA A M I
    MCFG ALASKA A M I
    FPDT ALASKA A M I
    SSDT SataRe SataTabl
    BGRT ALASKA A M I
    SSDT SataRe SataTabl
    SSDT SataRe SataTabl




    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Darin>REG QUERY HKU
    HKEY_USERS\.DEFAULT
    HKEY_USERS\S-1-5-19
    HKEY_USERS\S-1-5-21-2225676691-2243336110-4070549510-1000
    HKEY_USERS\S-1-5-18
    C:\Users\Darin>REG QUERY HKU\S-1-5-20
    ERROR: The system was unable to find the specified registry key or value.
    C:\Users\Darin>
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #20

    Still nothing....

    perhaps it's the filesystem at fault then...
    Please run the following commands, and post the results.

    DIR C:\Windows\ServiceProfiles\NetworkService
    ICACLS C:\Windows\ServiceProfiles\NetworkService
    ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
      My Computer


 
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